Kendall Dodge Chrysler Jeep Ram - Service Center

service was long but worth the wait Had to go for an oil change while I was waiting they found I had a few computers to update. They offered to take me home or to a local shopping center Had to go for an oil change while I was waiting they found I had a few computers to update. They offered to take me home or to a local shopping center while they completed the repair. EVEN had the car washed for me. When they were done they picked me up and brought me back to the dealer. More

Terrible customer service This dealership has terrible customer service. Sales associates are unprofessional. Service director Anthony Tamarit has no practical/common sense wit This dealership has terrible customer service. Sales associates are unprofessional. Service director Anthony Tamarit has no practical/common sense with dealing with customer issues or problem solving. No communication- their team won't call you back or leave you true estimate of completion of serviced vehicle. I'm curious to know if the General Manager knows how poorly this department is managed. I am eager to find another jeep dealership to work with. More

Dealers Service Department are Crooks Service Department Has Serious Lying Issues On 10/15/2015 I visited the Dodge Service Department and spoke with Service Director Anthony Tamarit. I i Service Department Has Serious Lying Issues On 10/15/2015 I visited the Dodge Service Department and spoke with Service Director Anthony Tamarit. I introduced myself and advised that I intended on bring my 2015 Ram 1500 Eco diesel in for the 10k service (oil and filter change) on Saturday morning. I told him that if they provide quality work at a fair price that I would be a dedicated customer. He said that they were a top notch shop and introduced me to Eddy Sanchez (Assistant Service Manager) who would be my service contact. I told both of them that I was an Electrical and Mechanical Aerospace Engineer and that I am more a little more knowledgably than the average consumer so be fair. I also asked them what was the traffic pattern for arriving early at the service area. They told me to come in through the main entrance and drive around the building to service entrance. They said that some people try to come in the side entrance but they do not open that side and they eventually figure it out (not a smart process on the dealer’s part). Saturday morning at 7:15am I arrive at the dealer and proceeded to the service area as directed. There were two other cars in front of me and two more at the side entrance with a chain across so they could not enter. The service area opened at 8am and they started to write up the two people in front of me. By this time there were about 6 more cars behind me. They directed me to move forward to and the Service Writer Bianca Suarez started to write me up. I told her that Eddy Sanchez was my service advisor and was he available. She said he does not come in for several more hours. I had her process me anyway since it was a simple service call. In the meantime there was a big commotion with the people on the side access who had been waiting since 7am and why they did not provide more instructions on where to enter (poor leadership and foresight of the Service Manager). My car was service and ready to be picked up in one hour as promised. I picked up the truck and then drove to the auto parts store where I purchased a new air filter so I would complete the 10k service with all filters and oil change. When I got home I installed the air filter. I looked at the oil filter cover and noticed that it had a nice layer of dust on it with no finger prints or any obvious handling. I then checked the oil stick and found the oil to be completely black. No oil or filter was changed! I was pissed to say the least. I immediately call the service writer Bianca and told her that I was going back to the dealer to get the service actually done this time. She told me that the oil will be black on the diesel. I disagreed and told her they were going to do it again and I wanted a meeting with the Service Director and the technician. I arrived at the dealer and was unable to find the Bianca so I looked and found Anthony the Service Director. I told him of my findings and how disappointed I was. He repeated what Bianca had said about the oil. I said even if that was the case how do you explain the oil filter cover being undisturbed. All I got was a stupid look and he then said that he was there when they changed the oil. I said I want them to do it again with me present. He agreed and the truck was put back into the shop. Anthony and I were present for the complete service this time and verified that the work was completed as should have been before. They were still saying that the oil would be black when we checked it. After the oil change the oil was check and was now showing a nice clean look. The oil filter was then replaced and when the filter element came out of the cover it was a dark black color with no signs of just being replaced. I also pointed out the handling of the cover in order to replace the filter which showed that there was definite proof the filter was not replaced. The truck was driven around the dealership and was checked again and it stayed a consistent nice and clean. Anthony and I spoke after and he still said that the oil was changed even though I was able to disprove him. When I asked about the filter he said he would go back and look at the filters that were removed because he said mine truck was the only diesel serviced this morning. He never conceded that his staff tried to rip me off and potentially cause damage to my new truck. More

Terrible, awful, horrendous, atrocious, unacceptable ad my Ram serviced here and was NEVER given a written estimate of any kind at any time. One price quoted, I agreed. Price then goes up by $500...I agr ad my Ram serviced here and was NEVER given a written estimate of any kind at any time. One price quoted, I agreed. Price then goes up by $500...I agree again. Then I get a phone call that my truck is ready and given the total and it is $1000 more than original quote. Truck is finished, never any communication from them beforehand advising me of the additional increase. Was told it was taxes, misc. fees etc. The service adviser had told me that all of those things had been included in the original quote!! So now they are holding my truck hostage and what other option do I have? To make matters worse, when I went to pick the truck up at the dealership, I mentioned casually to two guys that were standing with a salesman that they should not buy a Dodge that in my opinion they are crap. I have every right in the universe to do that. Well, when I come back from test driving my piece of crap, their sales manager Jose Abreu comes out to the parking lot to confront me and tell me that if I say one more thing to anyone inside he will call the cops on me. Don't worry Mr. Abreu, instead of two potential customers, I will post this review on every website imaginable and reach thousands of potential customers. More

This dealer has terrible service. Their interest in your vehicle is non-existent. I took my vehicle for maintenance service and some warranty work and they failed to complete either one correctly. After two vehicle is non-existent. I took my vehicle for maintenance service and some warranty work and they failed to complete either one correctly. After two weeks of waiting for the work to be completed they told me to take my vehicle as is and be happy with it. It was in worse condition than it went in there. I had to contact Chrysler directly and was told to go to a different dealers service department. The negligence they have shown for my vehicle and safety far exceeds their incompetence. More