Kendall Dodge Chrysler Jeep Ram - Service Center

I dropped off my vehicle for service on March 16, nearly a month later the vehicle is still sitting there. It has been the worst experience I've had with a service department I've had. I've owned Dodge vehi a month later the vehicle is still sitting there. It has been the worst experience I've had with a service department I've had. I've owned Dodge vehicles for nearly 20 years. It took 8 days for my vehicle to be even looked at for diagnostics. My vehicle has a Lifetime Premium Mopar protection plan. I have escalated the issue to Mopar customer service to be told that they also can't get a hold of the service advisor, Fidel Martinez or that they are still waiting for authorization. Yesterday I received a text from my advisor with an update on my vehicle after no update for 10 days stating that they were still waiting on authorization. I asked for the manager to call me. After no response from the advisor, I called the dealer after the vehicle had been sitting for more than 4 weeks to speak with a service manager, Miguel, I was transferred to my advisor instead. I once again asked for the service manager and he ignored my request to get a service manager on the phone. He went on to say that they had submitted for warranty authorization 4 times and were still waiting. The only reason you would need to submit 4 times is if you are submitting an incomplete request that is missing information. Since Fidel had failed to communicate what was the diagnosis of the check engine light, I inquired about it and he stated that since I didn't authorize a $2,600 Diagnostic fee that they couldn't address the issue. At the time of drop off, he had started that it was showing an error tied to a coolant issue. So they are simply ignoring the entire reason I took the vehicle in four weeks ago and ignoring the fact that I paid nearly $4k in warranty to cover this exact kind of issue. I once again requested to speak with the service manager and Fidel advised he would call back when he had time. The day came and went and still no call back. Do not waste your time bringing your car to this dealership, they treat you like you are an inconvenience. More

You guys did what you needed to with the least amount of inconvenience... thank you! inconvenience... thank you! More

Unprofessional liars, I took my car for 5 recall they didn’t performance and said they did after 1 week. They crash the left side fender I the guy was blocked my vision when I when to seat for driving, n didn’t performance and said they did after 1 week. They crash the left side fender I the guy was blocked my vision when I when to seat for driving, noticed when just arrived home. More

Dealer and personal excellent, but Ram Factory Sucks. .!!!! Wait to many months for a dashboard Specially when there is so many complaints about that… but again personal at the dealership were exception .!!!! Wait to many months for a dashboard Specially when there is so many complaints about that… but again personal at the dealership were exceptional. 👍 More

So professional, I love the way they are thanks for everything. They help me in everything that I need thanks. everything. They help me in everything that I need thanks. More

Great same day service as always. I would highly recommend to anyone for quick service I would highly recommend to anyone for quick service More

The service department has been Willing to go the extra mile for the customers service repair. mile for the customers service repair. More