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Kendall Dodge Chrysler Jeep Ram

Miami, FL

4.5
4,427 Reviews
Car buying shouldn’t be a stressful experience, and it doesn’t have to be. When consumers come to Kendall Chrysler Dodge Jeep Ram, they’re met with an experienced sales staff ready to serve. We’re committed to consumer satisfaction and will always look for ways to ensure our consumers turn into happy drivers every day. Whether looking for a new vehicle or a used vehicle, with top choice trucks, SUVs, vans, and sedans, we have what you’re looking for. Our sales staff is well informed and can answer questions about vehicles in our inventory. More interested in learning about vehicles yourself? With a team curating all of the content for Kendall Chrysler Dodge Jeep Ram, we also have a blog full of information that gets updated weekly. Of course, you can always contact us if you wish. If you already know what you’re looking for, just fill out a form, and someone from our sales staff will contact you shortly with information and a quote upon request. We look forward to doing business with you!
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13355 SW 137th Ave.

Miami, FL

33186

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Showing 4,427 reviews

December 08, 2021

The salesperson was just awesome. Unfortunately, they have not paid off my trade. It has been 28 days since I made the purchase. I have contacted the dealership several times, but all I hear is that "the More

by JOLLYBUNCH3071
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joey Fernandez
Dec 08, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for taking the time to provide us with your feedback and rating. We will be happy to have you coordinate with our executive leadership team to gain a resolution for this matter. In order for the team to be able to contact you successfully, please include your name, contact information, and nature of any concerns to social@kendalldcjr.com. Hope to hear back from you soon.

Dec 08, 2021 -

JOLLYBUNCH3071 responded

Unfortunately, it's too late to apologize. The only person that expressed genuine concern was the sales person. Your post-sale administrative processes are broken and are illegal. Phone calls were not returned and emails not responded to. Florida State Statute 319.24 (5) states that dealers have 10 business days to pay off a trade in their possession. So, my trade should have been paid off by November 29th. I just verified that it was paid off on December 7th. No apologies, no updates. Ask Jesus why he didn't take of this, ask Angel Garcia why he did not return my email or phone calls. Now, I have to go through my sales contract with a fine tooth comb to ensure that the rest of the process was performed legally.

December 08, 2021

Fast service, Excellent customer service Paula was such a big help. Waiting area was nice and clean More

by bobw77295
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Collado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula
Dec 08, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

December 08, 2021

Kris, Alises, Carlos, Sales, and Matthew in Service, are helping me get my truck details in line, are attentive, cordial, and helpful. Continue to have a lasting experience with my preferred dealer, Kenda More

by CleanM5233
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Collado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Brandt, Carlos Rodriguez, Ulises Soza
Dec 08, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

December 04, 2021

Perfect Service, the salesman Joseph Fernández was very kind to us, Happy with our purchase! More

by Dianelys Lima
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Collado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Fernández
Dec 04, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

December 03, 2021

My truck went in for recalls took a whole month and didn't think anything of it but lights were still on for airbag a pillar was ripped off that had nothing to do with the recalls tried to get in conta More

by DJVISUAL7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Stuart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Collado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos blanco
Dec 03, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for taking the time to provide us with feedback on your situation. We know how valuable your time is and we are very sorry that you have had unresolved issues with your vehicle but we can certainly help you towards a resolution. We have included your feedback to our executive leadership team for review. In order for the team to be able to get in contact with you successfully, please include your name, contact information, and nature of any concerns to social@kendalldcjr.com. Hope to hear back from you soon.

Dec 03, 2021 -

DJVISUAL7 responded

Djvisual7@hotmail.com Leonardo Castellanos 7865180735

December 02, 2021

the customer service Representatives at the service department are amazing, They take their time to explain and listen to customer needs. More

by Ady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Collado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

December 02, 2021

Very good service excellent attention cooperative with letting me know about my car and hank you More

by as9341762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula and hiram
Dec 03, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

December 01, 2021

It took like a week for my car to get fixed I am not to happy about that. The day I whent to pick up my car It was a long long time in the waiting room not to happy about that. The day I took my car to t More

by GLO.YATES1947
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 01, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for bringing this to our attention. We do sincerely apologize for any inconvenience that may have been caused to you as a result of having your vehicle in service with us. We have included your concern to our executive leadership team for review and correction. In order for the team to be able to reach you successfully, please include your name, contact information, and nature of any concerns to social@kendalldcjr.com. Hope to hear back from you soon.

December 01, 2021

It was a great experience as it usually is. Every thing was done professionally. Thank you More

by yermaine21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Collado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

December 01, 2021

I’ve been going to Kendall Dodge now for the last seven years, they always take very good care of my jeep and always give Great customer care. Huge Monterroso is an amazing Service rep. Highly recommend it More

by YAMILENUNEZ84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Monterroso
Dec 01, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

Apr 30, 2022 -

YAMILENUNEZ84 responded

I’ve been going to Kendall Dodge dealership since 2014. Service is always wonderful, Huge Monterroso he’s always very patient and is absolutely an amazing rep. Very patient and explains everything that my car needs.

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