Ken Garff Nissan Salt Lake

I purchased a used Rogue in May 2009. Everything was fine until I went to the F&I department with Carson Kraatz. Long story short, he added GAP insurance to my contract without telling me, and it was buried until I went to the F&I department with Carson Kraatz. Long story short, he added GAP insurance to my contract without telling me, and it was buried in the paperwork so it was difficult to find. When I made a second trip to the dealership to finalize my paperwork for my loan with an area credit union, Carson still didn't mention that he had added GAP insurance to my loan. That night, when I finally discovered it, he said it was required by the credit union. I called the credit union the next day, and they do not require GAP insurance. In fact, the Credit Union's GAP insurance that they offer was HALF the cost of Ken Garff's! Definitely go elsewhere if you are in the market for a Nissan!! More

Okay this is on Ken Garff Buy Back Division saying they need your old car and they here is what they say you will receive 1 New Car Finance Rates as Low as 0% APR for 60 Months which is not true after u ge need your old car and they here is what they say you will receive 1 New Car Finance Rates as Low as 0% APR for 60 Months which is not true after u get doing the paper work they figure out a different way to do it saying the bank told them to do it that way and Number 2 discounts and rebates up to $ 15,000 off which is not true And number 3 they will bring out of state buyers will be on hand to ensure top dollar will be paid for your trade not true they have there same guys there as they usually do so don't take them for there word number 4 Plus when we make a deal, we'll pay off your old vehicle NO MATTER HOW MUCH YOU OWE Which is xxxxxxxxx they only pay off how much it is worth not how much u owe And the very last thing they say is all credit applications will be accepted during this event which might be true if u want a old piece of xxxx that will only get u down the road for a week or two also they have only a 3 day sale i mean how many people got 3 day's to look at this and decide not me they are the worst dealer in the world i suggest anyone that is buying a car or truck not to go to any i mean any ken Garff dealership they lie lie lie lie and they cheat u out of a deal. More

I went in about a year ago to have my transmission fixed (after 7 visits they finally fixed it). At the same time I bought an aftermarket flywheel/clutch to put in after confirming that it would not void my (after 7 visits they finally fixed it). At the same time I bought an aftermarket flywheel/clutch to put in after confirming that it would not void my warranty. Went in about a week ago to get my transmission repaired again......had the same problems as it did last time. They refused to repair it. I started asking other employees if I had any other options to repair it under warranty. At this time Billy Brown (Service Manager) came over to me and started yelling and swearing at me. I left to avoid further incident. I decided to call Nissan corporate to get this solved. After a week of moving up the chain they informed me that my vehicle was no longer covered under warranty because the flywheel/clutch voided the warranty, which the dealership specifically told me it wouldn't! The dealership still refuses to make this right and I will never purchase from them or Nissan again. More

Purchased a 2003 Nissan Pathfinder online. Spoke with the salesman prior to driving 5 hours to Salt Lake (I live in Boise) and specifically asked about the console that appeared to have a broken cup hold the salesman prior to driving 5 hours to Salt Lake (I live in Boise) and specifically asked about the console that appeared to have a broken cup holder cover in a picture. I was assured that it was in perfect condition. After I was half way back to Boise the cover BROKE! Then I noticed it had been GLUED! The salesperson flat out lied and when I asked the manager to make things right, he replied with; "it was sold as is" and " a used car is bound to have 'loose' parts"... he also offered to let me buy a part to replace the lied about, broken console piece. I will never work with them again and fear now that my car may have flood damage, luckily it has a warranty. DO NOT DO BUSINESS WITH KEN GARFF!!!! DO NOT DO BUSINESS WITH KEN GARFF!!!! DO NOT DO BUSINESS WITH KEN GARFF!!!! DO NOT DO BUSINESS WITH KEN GARFF!!!! DO NOT DO BUSINESS WITH KEN GARFF!!!! DO NOT DO BUSINESS WITH KEN GARFF!!!! DO NOT DO BUSINESS WITH KEN GARFF!!!! DO NOT DO BUSINESS WITH KEN GARFF!!!! DO NOT DO BUSINESS WITH KEN GARFF!!!! More

I would warn people to find a different place to do business. One year after vehicle purchase we get a phone call from their office saying they had mistakingly given our plates to someone else and th business. One year after vehicle purchase we get a phone call from their office saying they had mistakingly given our plates to someone else and theirs to us. This was discovered only as the other person involved was pulled over and the police impounded his car because of his "stolen" plates. We have had problems with their service department and the warranty they sold us. I also happen to know from experience these kind of problems are not infrequent. Buyer Beware, and find a more competent, honest place to do business. More