Ken Garff Nissan Salt Lake

Jack was very friendly and personable from the start. He spent time getting to know us on a friend to friend level and not just as a customer. It is very evident that he is passionate about his job and abo spent time getting to know us on a friend to friend level and not just as a customer. It is very evident that he is passionate about his job and about helping people in general. More

My wife and I purchased a used vehicle from this dealer in December and in the following six months have had to replace the engine, the oil pump separately, the ball joints, the tires, and parts of the dri in December and in the following six months have had to replace the engine, the oil pump separately, the ball joints, the tires, and parts of the drivetrain. I stopped by to advise them of all the problems two different times and all they would say is, "you bought it as is". No offer for any assistance or help in repairing all that has gone wrong on the vehicle. There suggestion was to trade it back in to them, knowing we would be upside down on the loan, clearly, and then to double our car payments and try a different vehicle. It would seem to me a company that claims they inspect all vehicles before they sell them would be embarrassed to have a vehicle with these problems out on the road with their name on it. As mentioned I gave them opportunity to fix this wrong and they avoided it . More

My car buying experience at Ken Garff was like no other! Sam and Greta were incredible; they made me comfortable and never applied pressure to buy. They were patient and took the time to teach me all about Sam and Greta were incredible; they made me comfortable and never applied pressure to buy. They were patient and took the time to teach me all about my new Murano. Finally, along with Chris, they were able to beat any deal I was offered by the other dealers, including deals on pre-owned vehicles. Now I have a brand new Ken Garff Nissan Murano on a school teacher's budget, and I can't believe it. I would recommend them to everyone! More

I recently spoke with Rhett xxxxx at Ken Garff Nissan of I recently spoke with Rhett Prows at Ken Garff Nissan of downtown Salt Lake City about marketing opportunities and mentioned that I needed to get my t I recently spoke with Rhett Prows at Ken Garff Nissan of downtown Salt Lake City about marketing opportunities and mentioned that I needed to get my truck serviced when I went in to talk to him. Rhett completely took care of scheduling and following up on my service appointment without me having to lift a finger, which was very impressive for a GM to handle such a small task. When I went into Ken Garff Nissan last week for my first oil change on my new Nissan Titan (also purchased from Ken Garff Nissan) and to meet with Rhett about website related opportunities, I was amazed at their professionalism. Tyson in service was extremely kind and helpful in assisting me from the time I pulled up, until the moment I departed. I received a free oil change for being a Ken Garff customer and also asked them to inspect all of my aftermarket accessories that I had installed at the time of purchase and was not charged a dime for that either. I have nothing but great things to say about Ken Garff Nissan of Salt Lake City and will refer all of my friends and associates to their dealership because of their outstanding and professional service. More

The process started off smoothly but went downhill fast. I have never had a car buying experience last 5 hours. Then to top it off, the check engine light came on the next day because they left the gas cap I have never had a car buying experience last 5 hours. Then to top it off, the check engine light came on the next day because they left the gas cap off when they put gas in it. However, when I called about it I found that they had also lost the gas cap and had to order one in, leaving me to have gas evaporate for 4 additional days. I feel beat up and bruised. More

The high quality of professionalism displayed by Michael was exceptional. He was truthful and extremely helpful. He laid out exactly what was included in my purchase, even how much the dealership paid for i was exceptional. He was truthful and extremely helpful. He laid out exactly what was included in my purchase, even how much the dealership paid for it. He talked to me about additional insurances that was available to me, as well as giving me a print out of the CARFAX on the vehicle, which was reassuring of the quality of the vehicle. He examined the vehicle with me and any concerns or minor problems that I saw with the car he assured me they could and would be fixed at the dealership, i.e. a loose backlight. Any questions that I had he answered. If he wasn't sure or didn't know, he got the answer for me. That shows me he cares about his clients and is an honest salesperson. He made my experience the best i've had at any dealership here in town as well as out-of-state. It was a smooth sale and I had ease of mind knowing that i was truly taken care of by Michael. I would definitely recommend this dealership and will definitely return for my future needs. Thanks for a wonderful experience! More

The sales men were very helpfull and kind, we had a great experience there. I would defiantly return for more business, they did everything they could to get us in a new car. experience there. I would defiantly return for more business, they did everything they could to get us in a new car. More

Very very happy with Josh. WOW... I would honestly go back! It all started when I was looking for a used car 2010 Altima, and he was very helpful found out my budget, and so we were looking at so many wh back! It all started when I was looking for a used car 2010 Altima, and he was very helpful found out my budget, and so we were looking at so many when he glanced at a Sentra SR, sporty is what I like. It was the same price for a new Sentra 0 Miles than a used Altima for 30,000 miles so I thought to myself why not get a new car!!! Well we negotiated price we were both happy as where we wanted to be and made a deal right then! I honestly worked with someone that wasnt pushy like my before experience of the day! Love it and I would recomend to anyone else that is out there looking for a car. More

I started shopping for a used truck and went to a local dealer and had a terrible experience. The reason was they offered me a terrible price for my trade in and then told me that I needed to stick with th dealer and had a terrible experience. The reason was they offered me a terrible price for my trade in and then told me that I needed to stick with the used lot that the new vehicles were out of my price range. Devistated with that news, I was going give up on purchasing a vehicle altogher. That very night I found an ad online for Ken Garff Nissan in Salt Lake City and submitted my information. Within MINUTES I recieved a phone call from Sean. He told me that I would get top dollar for my trade in and possibley more and that I should come down and see them. Earlier the next day Sean called again asking some more questions about what I was looking for and that everything would be set up when I got there. Sure enough at 10:30am (scheduled appointment time) he was introducing me to a senior salesman, Lamar. Right away he was confirming what Sean and I had talked about and was offering us drinks and to walk around the Nissan Frontiers to see one that we liked. The first one he took us to was one of his top of the line trucks and asks us if we want to test drive it. As we test drove it he was explaining all the features of the truck, safety information, mpg, etc... showing us that he not only sales the vehicles but he knows what they do. While I'm driving he is entertaining my 3 1/2 month son so we can enjoy the test drive and pay attention to the way the truck handles and feels. After I finish driving, he then asks my wife if she would like to and she does and we both fall in love with it. We not only feel in love with the truck but the whole experience we were having while shopping for a vehicle. After deciding the truck I wanted and the color, we began to get down to business. Right away Lamar is offering a far price he is showing us not only the monthly price but the APR and the total price. He was not hiding anything. He was very forward about wanting us to feel right about this. After finishing price dealing we felt like we had done good and proceeded to financing, where the process was short and sweet. (Hard to believe when your spending money) Afterwards, Lamar took us to our new vehicle and asked us how he did.He wanted to know was there anything that we thought he could improve on as a salesman? We told him that not only did we buy the truck of our dreams that up until that very day we thought it would only be a dream but we had a great experience and met some amazing people. Lamar also called the next day to check up and to ask how we were enjoying our new Fronteir. I proudly recommend KEN GARFF NISSAN SALT LAKE. The environment is great, the people are friendly, and there are deals to be made! It is worth the drive to see them! More

This dealership was very rude. They told us we could not get what we wanted because our car was only worth the lowest kelly blue book value, however their vehicle was worth the highest kelly blue book value get what we wanted because our car was only worth the lowest kelly blue book value, however their vehicle was worth the highest kelly blue book value. They took their time getting us the price for the trade in value and we never could come to an agreement. I feel they didn't even try to come to an agreement. If they didn't get it exactly their way, then they didn't want the business. More