Ken Garff Nissan Salt Lake

Best experience with a car dealership or salespeople yet. I walked out of two different places before coming here. The others took the fun out of buying with high pressure sales tactics where these guys made I walked out of two different places before coming here. The others took the fun out of buying with high pressure sales tactics where these guys made it comfortable and fun. More

I wrote a review earlier; had bad experience with Gen Garff Nissan of Salt Lake City; not making it clear on my loan. This was back in, I believe, late May? In going back to the dealership I was able Garff Nissan of Salt Lake City; not making it clear on my loan. This was back in, I believe, late May? In going back to the dealership I was able to get the extraneous warranties off of the loan. However, this was over a month ago and the $1500+ has still not been refunded. My credit union says they have not received anything from Ken Garff (and I have never had problems with my credit union so I believe them). I gave Ken Garff Nissan of Salt Lake AMPLE time to get it over to them! I have been sending daily emails to the finance person that worked on my sale now. I let it slide for at least 20 days, checked up on it, he said it would be 10 days, I waited at least 15 and now I am just going to keep sending daily emails. And, at that same time (late May), I also went back to get them to fix my A/C (only ran on high) and a slow leak in a tire (the latter of which was on the agreement to fix; the former having never been detected by myself until after I had purchased the car as-is). To make a long story short, I was told the fix on the A/C was to be $109 for the part and $150 for labor (because it would take at least an hour). I called my Chrysler parts contact (which was, I admit, the main reason I got a Chrysler), she was able to get the same part for me for $15.00 (that's right FIFTEEN dollars) and I found a video on line on how to fix it and my husband fixed it in, literally, 5 minutes. Literally, not figuratively. I was sitting in the driver's seat, trying to get directions on my GPS because I was about to go somewhere when he fixed it; literally 5 minutes and it was done. I saved $249! (Of course, with the warranty I had purchased and have STILL NOT RECEIVED THE REFUND FOR, this should have all been "free"). The tire had a slow leak in an area that they needed to replace the tire. The service guys (seemingly begrudgingly) found the tire (because it was a Chrysler car with an unusual tire size) and replaced it. The car I purchased is 4-wheel drive; they should have replaced them all, but they couldn't or wouldn't; saying well, the other tires are still at 70% tread so it would be fine. I let it slide. If I were a dealership I would have covered all 4 tires. Believe me, karma bite back and better customer service will get one much further. Anyhow, still short $1500+ and will never go back to these guys again. More

It was a pleasant experience and I appreciate the help I received. The people were friendly and treated me well. I would recommend it to others received. The people were friendly and treated me well. I would recommend it to others More

Helpful, honest and personable with no pressure! Great financing options as well. The selection was the best we had found as we were looking around the valley. financing options as well. The selection was the best we had found as we were looking around the valley. More

Just purchased a used car from Ken Garff Nissan Salt Lake City, UT. I am a little upset because it looks like the loan I took out was at least $3500+ more than what I expected AND I put $2500 down and this d City, UT. I am a little upset because it looks like the loan I took out was at least $3500+ more than what I expected AND I put $2500 down and this does NOT look like it is coming off the top of the loan like the finance guy said. So, all in all I paid about $6000 - $7000 more than what was expected? I AM NOT RICH - YES, I HAVE GREAT CREDIT BUT I AM NOT RICH AND DO NOT LIKE TAKING OUT LOANS. If I had a choice, I would not have gotten a car; I needed, not wanted, a car. Regardless, had I known that I would have spend that much, I would have gotten a better car!!! Don't get me wrong, the car is okay, but I was expecting to pay A LOT less. (And the low pressure tire warning light still keeps coming on! And the front windshield should be replaced for that price! Not just rock chips repaired! I purchased this car on the 25th of May.) So, basically, the loan was supposed to be a certain amount, what was asked of the bank was $3000+ over that and I still paid the $2500 out of pocket. What am I missing here? When I say I want to put $2500 down, this means TOWARDS THE PAYMENT (LOAN) OF THE CAR!!!!! Doesn't it? And the finance guy said it would go toward the loan, which looked to be still more than what I expected but should have gone $2500 down once done. Right? Wow, I feel stupid now. I bought it, hook, line and sinker and the finance guy did not make this clear to me. Kept pointing at things saying, "It is required by law that I tell you..." but didn't make it clear and, I DIDN'T ASK ENOUGH QUESTIONS. My bad. But, honestly, having been in Sales myself, I would have made things ABSOLUTELY clear and always did. I only asked, "Whoa, that's a big loan. But the $2500 comes off of that, right?". The answer was that it did. Guess I wasn't looking at the even bigger loan that I didn't see until later. And, when I looked at the papers I was asked to sign, the loan was about $2500 more than what I expected and was apparently to go down to a certain amount when the $2500 was taken out and I was okay with that (not happy, because it was still more than expected but I was "okay: with it; licensing fees, etc.). I should have figured it out when my debit card for the $2500 was run by Ken Garff, not the bank. Sorry I am a little gullible and possibly a little too trusting. Duh, but this is the FIRST time (and most probably the last time) I have gotten a car from a dealership. Should have stuck to buying from owners despite having to get the registration, etc. myself. Regardless, when I got the loan onto my computerized banking, it was, as aforementioned, $3000 more than what I thought and it doesn't look like the $2500 is coming out of that! What kind of friggin' tactic is that??? Is it because I said I was okay with my monthly payment being a certain amount? I would have been VERY happy if it were less! Again, I am not rich. If I was, would I be looking for a USED car? Anyhow, not cool, not happy and I probably cannot do anything about it because I signed the friggin' papers!!!! Greta was cool and serviced us to the best of her ability. I like her. Michael was supposed to be on my car sale but turned it over to Greta (assistant?). And the Finance guy seemed nice but was apparently deceiving. I've called twice now, left a message once and haven't heard back. If you want to go to Ken Garff, Nissan of Salt Lake City, UT I suggest you ask LOTS of questions and make sure you are getting the loan you think you are. More

A friend of mine is moving out of the country and selling me her used Sonata. She didn't want to screw around with having to find a buyer and knew that I wanted a new car, so she got an offer from Ken Garff me her used Sonata. She didn't want to screw around with having to find a buyer and knew that I wanted a new car, so she got an offer from Ken Garff and then offered to sell it to me for $50 more. They had just recently looked the car over and found no problems with it, so I agreed to buy it. She brought it back in for one last check over, mentioned that she was going to sell to me instead of to them, and they suddenly found 4 "critical" problems totaling $1500 in repairs. I got a second opinion and found out that they literally made everything up, including one $800 repair, which involved replacing the timing belt. The only problem is that the V6 Sonata doesn't even have a timing belt. Other "problems" included urgently needing a transmission flush, despite the fluid being new and spotlessly clean, in addition to having a "critical" power steering fluid leak to the tune of $420, despite having been driven for 59,000 miles, never having had the power steering fluid refilled, but still being full of fluid, ie not leaking at all. Oh, and they wanted nearly $300 to replace the $40 serpentine belt (this takes less than 10 minutes to replace by a skilled mechanic) , which was found to be in perfect condition. I have heard of dishonest business practices by some car dealers / auto body shops, but this is by far the worst I have ever heard. Do NOT go to Ken Garff. More

So we go to this dealer and get a great quote over the phone and we get there and they laughed and poked fun at us for trying to buy a new car that was like 18,000. They said that we were stupid for tryin phone and we get there and they laughed and poked fun at us for trying to buy a new car that was like 18,000. They said that we were stupid for trying to get a new car because we were first time car buyers they were trying to sell us a used car that we didn't like and was also like $20,000. They were so mean and rude! We were there for over an hour and didn't get to test drive any cars because according to them we couldn't afford anything that they had! Horrible experience it almost seems to me that the reason they we acting that way was because my husband is half Hispanic and I am as well. More

They are the worst dealer ever they are great while you are buying the car but horrible when you have bought the car even rhett acts like he will help then backs out after he has your car got a week acting are buying the car but horrible when you have bought the car even rhett acts like he will help then backs out after he has your car got a week acting like he will take care of you he is a flat out crook and he and his team are great at selling cars that should be scraped sam in financing is real good at deception tactics he told me I could voluntarily repossess my car and get a new loan before it showed up on my credit report and he was all about ruining my credit to get even another car salesales More

The best dealership I've been to! I would recommend it to anyone and would recommend them to go to the nice gentlemen that assisted me with getting my car! anyone and would recommend them to go to the nice gentlemen that assisted me with getting my car! More