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Ken Garff Nissan Salt Lake
Salt Lake City, UT
245 Reviews
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Showing 245 reviews
February 07, 2014
Initially the vehicle we bought new from this dealership started having engine problems at 100,000 miles. We were always turned away. 15,000 miles later the engine seized and the reason given by their techs started having engine problems at 100,000 miles. We were always turned away. 15,000 miles later the engine seized and the reason given by their techs was impossible for several reasons, and i verified this other mechanics. This dealership then sidestepped the warranty they had sold us which was 200,000 miles and 10 years on the motor. Their reasoning was that we had done tires and suspension elsewhere than this dealership, after they had told us to do so. Overall we did pay them to put another motor in. This took almost two full months. After the fact the new motor was consuming as much or more oil than the old motor and so began over 6 months of constantly taking it to the dealership for no resolution. Included in this time period the dealership over filled and under filled the vehicle on standard oil changes. I also had to double check their work while i was there and immediately after. This all culminated in a 7 week wait for them to contact the engine company which they did not do until i had contacted corporate nissan. More
by djamison987
Employees Worked With
Tyson Bengtzen
January 09, 2014
Just like most car buying experiences...They are your best friend up until you have signed the last document. We recently purchased a used 2011 Rogue and traded in our 2008 Outback. There are some common best friend up until you have signed the last document. We recently purchased a used 2011 Rogue and traded in our 2008 Outback. There are some common sense things I feel one should not have to think about when buying a car from a larger dealership such as… are there FOUR floor mats and not just only 3 included in the purchase? Apparently they only included 3 floor mats and told us we would have to buy a set (2) of floor mats if we wanted to have the 4th floor mat. I guess we should have been faulted because we bought a black car at night with black interior and clearly didn't see a missing floor mat. This should obviously be faulted to us the buyer. I also figured that included in the purchase would be a SET of keyS and not just a single KEY. However, once we signed everything, they handed us a single key…they did offer for us to buy the FOB and pay to program it *Thanks Ken Garff*. I mean…when we traded in our Outback to them, we gave them all 3 keys and all 4 floor mats *You are welcome ken Garff*. I think in all fairness we should have only gave them one key and 3 floor mats and sold them the other two keys and one floor mat since they were so gracious to offer us to pay for a 2nd key. I would expect this kind of service from a low budget “beater” dealership but not a company who says “they are above the rest.” It’s the little things Ken Garff that set you about the rest. The best part of the whole experience is that they seemed annoyed by us when we asked for the 4th floor mat. I'm embarrassed that I even had to ask for a 4th floor mat after they included 3 for us. The best part of the whole experience is that they seemed annoyed by us when we asked for the 4th floor mat and a 2nd key. I'm embarrassed that I even had to ask for a 4th floor mat after they included 3 for us. **Total cost to have a 2nd key $130.00** More
by bhiserote
Employees Worked With
Greta O'Brien, Robert Dunow
December 16, 2013
Ken Garff Nissan's slogan is "we hear you" which makes it even more disappointing that they insist on practices that live up to the worst stereotypes of used car sales because it means that th which makes it even more disappointing that they insist on practices that live up to the worst stereotypes of used car sales because it means that they heat that they are unscrupulous and they don't care to do anything about it. After purchasing a used vehicle and having a list of repairs and additions to the vehicle written into the sale, it took months of arguing and providing copies of their own paperwork to get them to follow through with their promises. To complicate matters, the lady who sold me the car was no longer there a week after the sale to stick up for what she promised and the sales manager quickly took an aggressive stance against me which was a shock considering I spent a long time trying to be understanding and assertive with them. The Service manager, Robert, seemed to be the only person who cared to provide customer service and he seemed frustrated with the sales team for their antagonistic attitude towards me because it ended up in his lap to try and smooth things over. However when it came to the last item on the list, to add 4 new tires of a specific make, the service department swapped my tires with a much lower grade tire and refused to take them back as I had driven off the lot with them even thought the person who I talked with when I picked it up told me that as they were closing I should just come back later with the car. So, if you for some reason have to purchase a vehicle from them, I recommend documenting EVERYTHING. They may pretend to be offended, but this is an act as they have proven that they don't really care. This means recording audio / video, ask for photocopies of everything, make sure that there is specific and explicit language about all the repairs and timelines for repair (including parts #s), ask them to agree to pay for any services they fail to provide in a timely manner if you bring your vehicle to a more reputable service center. What is really frustrating is that I had a decent experience up until the actual signing of the sales papers when it all turned negative. I tend to be a very loyal customer, and they seemed to work hard to make me not want to ever buy a vehicle from them again. More
by antigarff
Employees Worked With
Jean Daly, Chris Carmody, Robert Dunow
July 29, 2013
Best experience with a car dealership or salespeople yet. I walked out of two different places before coming here. The others took the fun out of buying with high pressure sales tactics where these guys made I walked out of two different places before coming here. The others took the fun out of buying with high pressure sales tactics where these guys made it comfortable and fun. More
by muir53
Employees Worked With
Hector, Doug
July 06, 2013
I wrote a review earlier; had bad experience with Gen Garff Nissan of Salt Lake City; not making it clear on my loan. This was back in, I believe, late May? In going back to the dealership I was able Garff Nissan of Salt Lake City; not making it clear on my loan. This was back in, I believe, late May? In going back to the dealership I was able to get the extraneous warranties off of the loan. However, this was over a month ago and the $1500+ has still not been refunded. My credit union says they have not received anything from Ken Garff (and I have never had problems with my credit union so I believe them). I gave Ken Garff Nissan of Salt Lake AMPLE time to get it over to them! I have been sending daily emails to the finance person that worked on my sale now. I let it slide for at least 20 days, checked up on it, he said it would be 10 days, I waited at least 15 and now I am just going to keep sending daily emails. And, at that same time (late May), I also went back to get them to fix my A/C (only ran on high) and a slow leak in a tire (the latter of which was on the agreement to fix; the former having never been detected by myself until after I had purchased the car as-is). To make a long story short, I was told the fix on the A/C was to be $109 for the part and $150 for labor (because it would take at least an hour). I called my Chrysler parts contact (which was, I admit, the main reason I got a Chrysler), she was able to get the same part for me for $15.00 (that's right FIFTEEN dollars) and I found a video on line on how to fix it and my husband fixed it in, literally, 5 minutes. Literally, not figuratively. I was sitting in the driver's seat, trying to get directions on my GPS because I was about to go somewhere when he fixed it; literally 5 minutes and it was done. I saved $249! (Of course, with the warranty I had purchased and have STILL NOT RECEIVED THE REFUND FOR, this should have all been "free"). The tire had a slow leak in an area that they needed to replace the tire. The service guys (seemingly begrudgingly) found the tire (because it was a Chrysler car with an unusual tire size) and replaced it. The car I purchased is 4-wheel drive; they should have replaced them all, but they couldn't or wouldn't; saying well, the other tires are still at 70% tread so it would be fine. I let it slide. If I were a dealership I would have covered all 4 tires. Believe me, karma bite back and better customer service will get one much further. Anyhow, still short $1500+ and will never go back to these guys again. More
by zerbear101
Employees Worked With
Bill H
June 13, 2013
Helpful, honest and personable with no pressure! Great financing options as well. The selection was the best we had found as we were looking around the valley. financing options as well. The selection was the best we had found as we were looking around the valley. More
by Andyn
Employees Worked With
Anthony
May 29, 2013
Just purchased a used car from Ken Garff Nissan Salt Lake City, UT. I am a little upset because it looks like the loan I took out was at least $3500+ more than what I expected AND I put $2500 down and this d City, UT. I am a little upset because it looks like the loan I took out was at least $3500+ more than what I expected AND I put $2500 down and this does NOT look like it is coming off the top of the loan like the finance guy said. So, all in all I paid about $6000 - $7000 more than what was expected? I AM NOT RICH - YES, I HAVE GREAT CREDIT BUT I AM NOT RICH AND DO NOT LIKE TAKING OUT LOANS. If I had a choice, I would not have gotten a car; I needed, not wanted, a car. Regardless, had I known that I would have spend that much, I would have gotten a better car!!! Don't get me wrong, the car is okay, but I was expecting to pay A LOT less. (And the low pressure tire warning light still keeps coming on! And the front windshield should be replaced for that price! Not just rock chips repaired! I purchased this car on the 25th of May.) So, basically, the loan was supposed to be a certain amount, what was asked of the bank was $3000+ over that and I still paid the $2500 out of pocket. What am I missing here? When I say I want to put $2500 down, this means TOWARDS THE PAYMENT (LOAN) OF THE CAR!!!!! Doesn't it? And the finance guy said it would go toward the loan, which looked to be still more than what I expected but should have gone $2500 down once done. Right? Wow, I feel stupid now. I bought it, hook, line and sinker and the finance guy did not make this clear to me. Kept pointing at things saying, "It is required by law that I tell you..." but didn't make it clear and, I DIDN'T ASK ENOUGH QUESTIONS. My bad. But, honestly, having been in Sales myself, I would have made things ABSOLUTELY clear and always did. I only asked, "Whoa, that's a big loan. But the $2500 comes off of that, right?". The answer was that it did. Guess I wasn't looking at the even bigger loan that I didn't see until later. And, when I looked at the papers I was asked to sign, the loan was about $2500 more than what I expected and was apparently to go down to a certain amount when the $2500 was taken out and I was okay with that (not happy, because it was still more than expected but I was "okay: with it; licensing fees, etc.). I should have figured it out when my debit card for the $2500 was run by Ken Garff, not the bank. Sorry I am a little gullible and possibly a little too trusting. Duh, but this is the FIRST time (and most probably the last time) I have gotten a car from a dealership. Should have stuck to buying from owners despite having to get the registration, etc. myself. Regardless, when I got the loan onto my computerized banking, it was, as aforementioned, $3000 more than what I thought and it doesn't look like the $2500 is coming out of that! What kind of friggin' tactic is that??? Is it because I said I was okay with my monthly payment being a certain amount? I would have been VERY happy if it were less! Again, I am not rich. If I was, would I be looking for a USED car? Anyhow, not cool, not happy and I probably cannot do anything about it because I signed the friggin' papers!!!! Greta was cool and serviced us to the best of her ability. I like her. Michael was supposed to be on my car sale but turned it over to Greta (assistant?). And the Finance guy seemed nice but was apparently deceiving. I've called twice now, left a message once and haven't heard back. If you want to go to Ken Garff, Nissan of Salt Lake City, UT I suggest you ask LOTS of questions and make sure you are getting the loan you think you are. More
by zbear101
Employees Worked With
Greta, Michael, Rhett, Finance Guy
May 12, 2013
A friend of mine is moving out of the country and selling me her used Sonata. She didn't want to screw around with having to find a buyer and knew that I wanted a new car, so she got an offer from Ken Garff me her used Sonata. She didn't want to screw around with having to find a buyer and knew that I wanted a new car, so she got an offer from Ken Garff and then offered to sell it to me for $50 more. They had just recently looked the car over and found no problems with it, so I agreed to buy it. She brought it back in for one last check over, mentioned that she was going to sell to me instead of to them, and they suddenly found 4 "critical" problems totaling $1500 in repairs. I got a second opinion and found out that they literally made everything up, including one $800 repair, which involved replacing the timing belt. The only problem is that the V6 Sonata doesn't even have a timing belt. Other "problems" included urgently needing a transmission flush, despite the fluid being new and spotlessly clean, in addition to having a "critical" power steering fluid leak to the tune of $420, despite having been driven for 59,000 miles, never having had the power steering fluid refilled, but still being full of fluid, ie not leaking at all. Oh, and they wanted nearly $300 to replace the $40 serpentine belt (this takes less than 10 minutes to replace by a skilled mechanic) , which was found to be in perfect condition. I have heard of dishonest business practices by some car dealers / auto body shops, but this is by far the worst I have ever heard. Do NOT go to Ken Garff. More
by ExtremelyDisgusted
Employees Worked With
Service Department
April 10, 2013
So we go to this dealer and get a great quote over the phone and we get there and they laughed and poked fun at us for trying to buy a new car that was like 18,000. They said that we were stupid for tryin phone and we get there and they laughed and poked fun at us for trying to buy a new car that was like 18,000. They said that we were stupid for trying to get a new car because we were first time car buyers they were trying to sell us a used car that we didn't like and was also like $20,000. They were so mean and rude! We were there for over an hour and didn't get to test drive any cars because according to them we couldn't afford anything that they had! Horrible experience it almost seems to me that the reason they we acting that way was because my husband is half Hispanic and I am as well. More
by fungirl13
Employees Worked With
Jean
