Ken Garff Nissan Salt Lake

Buy of car and servise I buy Nissan sentra from Ken garff down town salt lake. I had a problem with lock system of car. When I was looking car the automatic lock and opening I buy Nissan sentra from Ken garff down town salt lake. I had a problem with lock system of car. When I was looking car the automatic lock and opening system did not worked. I askesd the agent and he told me that it is because of single jam, it happens sometimes in their premisses since they has a lot of vehicle . I trust him and buy the car. Some days after same thing happened. Sometimes it works but sometimes it did not . finally I went service center . the same dealer form where I bought the car. From the beginning, one guy I forgot his name but he used to work at reception of service centers . and he was a big guy, he was not in mood to listen me and provlem. I expalim him that my lock system is not working propperlty. It works sometime and some time it did not. After telling him this he asked me 4 times what is your problem and what you want to do. I had already told him my lock works sometime and it did not works sometimes. Each time I expalins him, he asks me the question so what I have to do? .... At last he told me that I have to bring my car there when lock is not working. Finally at last he told me that the lock system must be completely broken before I goes to them ignoring my problem of sometime working and sometime not working. Finally I will say that I was treated like a thief who's there to stel. His language, body expression and response was Howwwwwwww. No words to say. When I reached home the lock did not work again.. Now I am thinking to go other independent workshop to fix it. I am ready to pay for it even I have warranty from manufacturer because my car has driven less than 500 miles. I don't wanna treated bad again going there. It was my fault to buy car from them. More

The reason I no longer drive a nissan I bought a Nissan rouge in 2013 the car was fine I had only a few problems with it until resently I bought the extended warranty witch was 5years 7500 I bought a Nissan rouge in 2013 the car was fine I had only a few problems with it until resently I bought the extended warranty witch was 5years 75000 miles . I was returning home from a trip and I had some extreme power loss so I made an appt to have it looked at I was nearing 60000 miles so u would think it would have been free due to the warranty wrong they wanted 200 dollars just to hook there diagnostic machine up I had also planned to do the 60000 million people service which I was quoted over the phone at 251 dollars that morning when I got to the dealership they wanted 850 dollars so I traded in my Nissan that day to a VW Southtowne I will never recommend that anyone own a Nissan and if they do I'd stay away from ken garff Nissan I personally will never do business with them again More

Really easy and comfortable experience Trey was super helpful, kind and upfront. He helped me find just the right car in exactly the right price range. I really felt like this professional Trey was super helpful, kind and upfront. He helped me find just the right car in exactly the right price range. I really felt like this professional was fair and nice to work with! More

WOMEN!!! BEWARE!!! They saw me coming took advantage of me! Went in for used car w/smaller payments, ended up w/new owing $49,000 for car worth $25,000. NEGATIIVE EQUITY! Option: Bankruptcy??????????????????? Went in for used car w/smaller payments, ended up w/new owing $49,000 for car worth $25,000. NEGATIIVE EQUITY! Option: Bankruptcy??????????????????? Thought I was getting a lease, barely read contract. Many items not mentioned or explained by Bill Hadsell, the finance person who I DO NOT Recommend!!! More

Wow what a breath of fresh air!!! After shopping around for 6 months for an Hummer H3, We went and test drove one from Ken Garff Nissan in SLC. All around great service. Stu in sales After shopping around for 6 months for an Hummer H3, We went and test drove one from Ken Garff Nissan in SLC. All around great service. Stu in sales was such a pleasure to work with. He really helped make our dealership experience wonderful! Stu, Bill and Chris all made us feel welcome and confidant on the purchase of our H3. They took care of all of our concerns we had from financing to warranty. I would recommend shopping with these guys. They are honest and there was never ANY pressure to buy. I was so nervous about buying from a dealership, but these guys make a client for life. More

Amazed After looking for two months hours upon hours My daughter suggested I look on line in Salt lake area. she said they have good prices. Living In Casper After looking for two months hours upon hours My daughter suggested I look on line in Salt lake area. she said they have good prices. Living In Casper Wyoming well can just say the prices on vehicles are as to be expected HIGH to say the least. This was it my final day I was going to look. My mother not always being able to travel needed a car that she can get around in during the winter and summer. I looked on Ken Garff site and found the car. I thought well it is a long shot but I will try to see if I can get the paper work sent her sign it and I driver there and get the car for her. It work! The only problem was my mother got sick and could not travel. I could not make it there right way. I had to find some one to go with me, but I had to wait until the following weekend. They held the car for my almost a week and a half got the paper work was sent to my mother She signed it I drove 7 and half hours. On my way there I Received a call from Trey Pruitt which was the sales representative I had been dealing with making sure I was able to be there as I said. I informed him I was on my way. My internet on my phone was not working and neither was my friends. so I could not give him an exact location and how long it would be. He looked up as close as he could from the information gave him. He said he would have every thing ready on the car for me when I arrived. My dumb luck I was an hour off. When I finally arrived I waked into the dealership barley got Treys name out of my mouth and he was there. Very kind man. asked about the trip offered to get me and my friend something to drink. He had customers and was trying to deal with both. well after the long ride there of course I was interested in test driving the car. He handed the keys to me excused him self. let me do my thing and helped the other customers. My friend and I took off came back he was free to deal with me. He got me lined up with Bill Hadsell . Conversed with my friend while I took care of paper work. Giving him information on places to go eat and things to do while we were there. after the paper work was done Trey showed us everything he could about the features on the car and said If we had any Questions please feel free to call he would answer them at any time. the only problem we had was a screw would not come out for the licence plate and the shop was closed. Not his fault it happens. but told us that we could take it any where and they would cover the cost for fixing the issue on Monday. I will take it to get it fixed on tomorrow. Awesome Sales man to deal with. I will make that trip a gin no matter what state I live in to deal with him! Bill Hadsell I was dropped in his lap at at a last minute notice. He emailed me all the information to help my mother sign the paper work wile she is in another town with my sister. He FedEx the paper work to to her. He called to make sure we both received it answered all of my questions offered extra things. He called me several times to make sure I understood what was going on and was ready and informational on every thing. Signing the paper work was so easy with him. he gave me the time ti read through them and read through them with me. For once I was not over whelmed with what am I signing and what is going on. being left feeling like I got ripped off when I walked out of his office. Once the paper work was set aside he as well took the time out when I asked him about restaurants give me his opinion about a few places printed them off for me and showed my how to get there from our hotel. All I have to say about those two genital men Is thank you for such an awesome experience with salesmen. This is coming from experience of having a best friend that is a salesman himself has taught me a lot about who is there for just a job and who is there for the customer. As an matter of fact my friend is now as well thinking of going there to by a truck If I can find the right one for him! It was worth the travel all the way around! More