Ken Garff Honda Downtown

Integrity counts!!! I have found researching reviews very helpful when looking for a product or service. I feel there is no greater need for reviews than with buying a ca I have found researching reviews very helpful when looking for a product or service. I feel there is no greater need for reviews than with buying a car. To be honest, I do not enjoy the process of purchasing a new car. The very thought of walking into a dealership causes me such explosive anxiety that I would just assume beat myself over the head with a fuller's club. I have never heard a sane person express a positively moving experience when dealing with a dealership. In efforts to minimize my time spent in a dealership, I approached the purchase process with calling over the phone to request a price on a car of my choice. This was in itself an enlightening experience. I realized quickly that despite all my efforts to try and take the sale out of the dealership, I could not take the dealership out of the sale. I experienced all the same psychological tactics and evasive maneuvers found when going into the dealership. In fact out of 12 different dealers in which I approached for pricing, I was able to get commitments from all except 1 to send me a price in writing (keep in mind I called all Honda dealers in Utah and few outside of Utah). The one that would not commit, I actually received a call back from a manager who then committed. So out of the 12 dealers committed, I received 6 actual follow through's. Yes. that was only half of all the dealerships would even follow through with a simple request to send a written quote. Out of the 6 who followed through, 3 were Ken Garff dealerships. I feel fortunate that out of those dealerships that had enough integrity to follow through with their commitment, I was able to get connected with Rusty Owen. He was by far the most helpful and courteous person I dealt with. He followed through with every commitment he made to me. In an industry that is so challenging and stressful, that really says something to me. He some how carefully navigated through all the industry driven chicanery and was able to come out honest. As a customer I was completely skeptical through the whole process. However, from the moment I walked in to Ken Garff they treated me and my family with respect and were upright and honest in all their efforts. The only thing I was not pleased with was the fact I could not get the lowest price just by asking. Rusty was very honest when talking about how the pricing worked and never once used any of the infamous bait switch tactics. Once a price was agreed to there was no deviation or back stepping by Rusty and his team. This was very refreshing to me. Even when entering the dark and dreadful chambers of financing, I was pleasantly surprised with the approach of Dave Strong the finance manager. He did his best to educate me on the warranty options and the typical addons that most dealers push in efforts suck every last dime out of you before signing the final bill. Despite my declining his offers he was friendly and quick to finish. He was so friendly that even my kids loved him. One of the most amazing things to me was the fact that Rusty spent another hour or more with my wife and I after the papers were signed and the deal was done. Who does this? Isn't it all about the sale? Not with Rusty! He took the time to help set up all the programming, showed us the many features and even synced my wife's cell phone. He was constantly checking with us about our children to ensure they were okay through the whole process. I can honestly recommend Ken Garff Honda dealership and even more importantly Rusty Owen to anyone in need of purchasing a new Honda. More

Fabulous experience I was nervous about purchasing a new car. This is definitely outside my comfort zone. Doug Raymond and the rest of the staff at Ken Garff Honda made I was nervous about purchasing a new car. This is definitely outside my comfort zone. Doug Raymond and the rest of the staff at Ken Garff Honda made the whole experience an easy one. I did some online research and was immediately contacted by the staff to see if there was anything they could do to help me. I stopped by thinking that I was just going to talk to Doug about a purchase. They had what I wanted, gave me a great deal on my trade in and made everything so painless that I purchased that evening. It was a great experience and I would recommend them to anyone looking for a Honda. I loved working with them and I love my new Civic. More

Great Atmosphere We loved our experience at Ken Garff Honda Downtown. They were very friendly to us and made our car shopping experience wonderful. They made sure we w We loved our experience at Ken Garff Honda Downtown. They were very friendly to us and made our car shopping experience wonderful. They made sure we were comfortable with what we were buying and let us take the car for a test drive several times and spent the entire day helping us figure out the best option for us. Rusty Owen was wonderful to work with and very friendly. He skipped lunch to show us everything he could possible about the car's history, it's price compared to their competitors, and detailed their services included. We bought our car a few weeks ago and he is continued to help us. More

Awesome car buying experience! This is our second time buying a Honda at Ken Garff and we wouldn't go anywhere else! Doug was great to deal with. My husband couldn't get to the de This is our second time buying a Honda at Ken Garff and we wouldn't go anywhere else! Doug was great to deal with. My husband couldn't get to the dealership until almost 8:00 p.m. and Doug stayed late to help us purchase and explain all the bells and whistles of our new CRV. The buying process was clear with no pressure or hype. He even searched the lot after hours to find our old CRV which was there for repairs so that we could get the garage door opener out of it. Since Doug is a former mechanic, he gave us some good suggestions about repairing our old CRV as well. Now we have 2! Thanks Doug for all your help! More

CRV and Accord In May 2013 we bought two 2013 Hondas from Garff Honda Downtown--a CRV and an Accord. That experience was very positive. As of yet (one year later) In May 2013 we bought two 2013 Hondas from Garff Honda Downtown--a CRV and an Accord. That experience was very positive. As of yet (one year later) we have had no need for any repairs or maintenance--not even an oil change. We don't drive a lot and we're waiting for the appropriate signal lights to appear. When they do, we'll rate that process. More

Great experience! Got the urge to get a new car that would be less expensive to run than my pickup. Looked at lots of brands at lots of dealerships, but kept coming ba Got the urge to get a new car that would be less expensive to run than my pickup. Looked at lots of brands at lots of dealerships, but kept coming back to these guys. It took a little back and forth to make my budget fit one of the cars I wanted, but Kris Vreeken came through for me. It's only been a week, but so far, I couldn't be happier with the car or the experience. More

Great Experience Had a great experience. Eddie was super helpful. Even gave 2 extra keyless entry remotes for the vehicle. He cares about getting you a good car that y Had a great experience. Eddie was super helpful. Even gave 2 extra keyless entry remotes for the vehicle. He cares about getting you a good car that you can trust. Would go back instantly. Eddie is not the stereotypical car salesman. He listens and will help you out. More

Outstanding customer service Thank you Jared and Brian so much for staying after hours on a Saturday evening to make sure I was taken care of . The care that your team showed was Thank you Jared and Brian so much for staying after hours on a Saturday evening to make sure I was taken care of . The care that your team showed was fantastic. They made sure we were comfortable with the whole process of the purchase. I will definitely be a return customer because of Brian and Jared thanks again Christine Thibeault More

Eddies the man! I just returned from a mission and have been looking for a car for about 2 months. From the start Eddie was there to answer questions and best of all I just returned from a mission and have been looking for a car for about 2 months. From the start Eddie was there to answer questions and best of all I knew he was honest. I've never bought a car before and everyone knows what kind of a reputation used car sales have. He was great and I couldn't be happier with my used car. If you go to Ken Garff Honda Downtown ask for Eddie! More

.. Eddie is singlehandedly raising car salesmen to a reputable profession. He was extremely friendly, well acquainted with his coworkers, and always push Eddie is singlehandedly raising car salesmen to a reputable profession. He was extremely friendly, well acquainted with his coworkers, and always pushing the envelope to get me a safe reliable car. He strikes a fair balance between the money he'll make and the complete satisfaction of his customer! More