Ken Garff American Fork Ford

Literally the worst experience I have ever had with a car. AND ITS BRAND NEW. They sold me a lemon and are in now way trying to fix it. They wont return my calls, did not give us a rental after having ou car. AND ITS BRAND NEW. They sold me a lemon and are in now way trying to fix it. They wont return my calls, did not give us a rental after having our car for a week and did not fix 1 thing or do the oil change it was in there for. Now i cant get managers to even call me back about getting us a car because we are having FURTHER ISSUES. a completely bad transmission, the electrical system is messed up and it about smashed my kid in the back gate cause the sensors dont work. Ive been reaching out for over a week now to get a car because we have nothing to drive and the last voicemail the service manager said "just call back we will get you a car if you need" yeah FALSE we are weeks later still driving the xxx that is UNSAFE ON THE ROAD. yet nobody seems to care I just keep leaving voicemails and reaching out anywhere i can. Guess ill have to go in there and see if face to face they will give a crap. (last time they didnt) More

"We hear you? " More like we harass you. I called a month ago to inquiry about a truck they had on the lot for a friend of mine who requested not to give them her i " More like we harass you. I called a month ago to inquiry about a truck they had on the lot for a friend of mine who requested not to give them her information if the truck wasn't available. They didn't have the truck and I thought that would be the end of it. Nope. Every day since then, they call my phone even though I haven't once answered their call or called them back. I AM NOT EVEN THE ONE BUYING THE TRUCK! It's been more than 30 days and I would figure they would get a hint by now I'm not going to answer and have zero interest in doing so.I've blocked their number but they call from new ones all the time. Get a clue! Seriously More

I don't even know what to say at this point, I took my Ford Escape into Ford in American Fork because of an oil leak, my service writer was Spencer it was determined that the oil pan and valve cover was l Ford Escape into Ford in American Fork because of an oil leak, my service writer was Spencer it was determined that the oil pan and valve cover was leaking and it would be like 2700 to fix so we went ahead and paid to have the work done, I bring the car home and noticed the next day a worse leak then we had before and so we looked under it and the leak was on the opposite side from where it was leaking before so I called Spencer at Ford and he told me to bring it in so we did, they determined that it was my transmission and rear main seal leaking and it would cost 4 to 5k to fix at this point I'm beyond frustrated, I asked why they didn't see this to begin with and Soencer said he didn't know, so we decided not to fix it and took it back Home, in the meantime I reached out to my friend who is a mechanic at Mazda in Murray who said to bring it in and he would look at it, within 10 minutes he knew exactly what the problem was, there is a big Crack in the oil pan and he can see no leak at the rear main seal or transmission so I called Ford and spoke to Spencer once again and told him they had cracked my oil pan and that is where the leak was coming from, he said he would have a manager ehich hasnt happened, how did they say it was the rear main seal when it is completely dry? I have been ripped off and no one will contact me, this is unacceptable and I'd never go here as the mechanics there know nothing. More

Does not answer phones to properly communicate about repairs. Over charges for labor costs to make more money. repairs. Over charges for labor costs to make more money. More