Ken Garff American Fork Ford

I have tried contacting Rodney Peterson - Parts Manager & Ray Paddock twice by email & phone call and have never received a return call or email. I wanted help with my 2018 Ford Explorer XLT. I am now trying Ray Paddock twice by email & phone call and have never received a return call or email. I wanted help with my 2018 Ford Explorer XLT. I am now trying to get help from a different dealership. More

I’ve taken several of my vehicles here in the past for maintenance and oil changes. Normally have had a good experience. This time was very different. I called in for an appointment and the girl on the ph maintenance and oil changes. Normally have had a good experience. This time was very different. I called in for an appointment and the girl on the phone refused to listen. She booked for a time that didn’t work. Booked for only and oil change and I had requested more services. This was a new vehicle they hadn’t serviced before and she put it on the other vehicle I had on file. I showed up and they said the vehicle would be there for 3-4 hours. It was there for 2 1/2 days. They recommended a service I did not request and I asked not to have it done at this time and they proceeded to call in on my warranty to see if it was covered. When it wasn’t they then quoted me a ridiculous amount that another dealer across town said could do it for $2000 less. All this while they had not done any of the other work I requested. My vehicle sat in there shop for 1 1/2 days before the requested work was started and they would not cover a ride or a loaner vehicle while they had it for 2 1/2 days after the 3-4 hours time was quoted. They also kept my vehicle in a gravel or dirt lot over night and it was filthy when I picked it up. Very inconvenient and I’m taking my vehicles to Larry H. Miller across town from now on. More

Very professional, thorough, as well as fast. Friendly staff and I was kept informed of what was needed. No effort to push work not needed. Reasonable prices for services provided. Will conti Friendly staff and I was kept informed of what was needed. No effort to push work not needed. Reasonable prices for services provided. Will continue using Ken Garff. More

Ford F150 air conditioning stops working after 2 to 3 hours of driving. Took my truck in for this known issue where a TSB had been issued. The dealership could not replicate the problem, so they sent me hours of driving. Took my truck in for this known issue where a TSB had been issued. The dealership could not replicate the problem, so they sent me home with a faulty air conditioning system, “ come back when it happens again“. Really? So you want me to go on another long trip only to discover the air condition doesn’t work, AGAIN It’s already difficult to make an appointment and to leave your vehicle for a day Compounded by a service department that is one inwilling to take the time to research, diagnose and correct the problem. The service writer was courteous and friendly, no problem there, But very disappointing the service department overall. More

Professional and kind helpful. ... Comfortable waiting room everything was great.. No hidden charges up front And the pop machine worked ... Comfortable waiting room everything was great.. No hidden charges up front And the pop machine worked More