Ken Garff American Fork Ford

Always. trust Ken Garff Ford. I have been buying and servicing my trucks there for 20 years. They are always willing to make sure I get what I need and tha trust Ken Garff Ford. I have been buying and servicing my trucks there for 20 years. They are always willing to make sure I get what I need and that my truck is in top shape. More

The salesman was easy to work with and was able to get the paperwork prepared quickly in conjunction with the finance folks. However, our brand new Transit failed on us the second day of driving and neede the paperwork prepared quickly in conjunction with the finance folks. However, our brand new Transit failed on us the second day of driving and needed to have the solenoid pack replaced. We were with a rental truck for 6 weeks without any updates from the service department. Every time I called in, following the 3-4 weeks they had originally quoted us, I was told that the service rep wasn't working that day, or wasn't available. When I left messages either on the voice mail I was sent to, or with a live person, my calls were not returned. I was told once that a service manager would get back to me, but they never did. More

There are times in life you are happy you are on the other side of the experience. 48 days my car was out of service. A newer car (32k miles) water pump went out, manufacturer defect. Cannot tell other side of the experience. 48 days my car was out of service. A newer car (32k miles) water pump went out, manufacturer defect. Cannot tell you the amount of lies that came out of the dealers mouth but 2 weeks ago I was fed-up. Zero offer of a loaner car, reimbursement for a rental etc. Another dealer ordered me the part and I couriered it to my dealer to be told they "couldn't" use the factory sealed part cause it was "my part". The "jokes" continue but Friday I was able to get my fixed car back. Facinating a customer can get something done in 2 weeks a dealer is unable to do in 6 weeks. Ford Young in Ogden will never have my business again and I would advocate you to takes yours elsewhere. SHOUT OUT to Ken Garff in Amercian Fork for being so amazingly helpful and kind. You have a new customer for life. More

I took my car in for a couple of factory recalls. They were great to work with. Got me in and out all things considered really quick. Would highly recommend them. They were great to work with. Got me in and out all things considered really quick. Would highly recommend them. More

Great attention to detail from service team and excellent quality of work. Service leader was very experienced and helpful. quality of work. Service leader was very experienced and helpful. More

I’m glad I reached out to this dealership for my service needs. The service department was very helpful and my vehicle fixed in record time. Great job! needs. The service department was very helpful and my vehicle fixed in record time. Great job! More

I reserved a Bronco in July 2020, and received it in July of 2022. Ford has a price protection program that ensures I pay the price I reserved the vehicle at, not todays current price. Ford waits for 45 days of 2022. Ford has a price protection program that ensures I pay the price I reserved the vehicle at, not todays current price. Ford waits for 45 days to make sure the name on the reservation, and the actual sale match, then send Ken Garff a check for the difference in the pricing to give to the customer. Ken Garff refuses to acknowledge this program exists, and has not returned any of my calls, or emails. If you have reserved/ordered a bronco, or any vehicle from them that qualifies for price protection, they owe you money. In my case it is over $1200. They will copy and paste some generic response to this message acting like they have good customer service, when in fact, they have the worst customer service of any dealership I have dealt with. I have plenty of unanswered emails to prove this. More

Purchased two F350 worth $150,000 and they can't get my ford Protect refund completed. They owe me $3,150. They just want my money, after the sale costumer service sucks. It has been over a month and many ford Protect refund completed. They owe me $3,150. They just want my money, after the sale costumer service sucks. It has been over a month and many tries by me to get my money. No luck so far. Had to call Ford HQ to hopefully get results. More

Curtis helped me with my extensive list of requests, including ending the service early when an emergency came in. Thank you Curtis! including ending the service early when an emergency came in. Thank you Curtis! More

Garff has a problem with full transparency. A clean title doesn't always mean the car is "clean". After purchasing an auto from them, I found out the car had been in accident the year before A clean title doesn't always mean the car is "clean". After purchasing an auto from them, I found out the car had been in accident the year before with significant damage and air bag deployed. Seems a dealership with integrity makes sure the buyer knows the full history of a vehicle, not simply saying "you could have found that out". There are many dealerships, find one with a measure of integrity. More