Ken Garff American Fork Ford

Jarred and the team were on time and delivered superior Jarred and the team were on time and delivered superior service. I was in at my appointment time and it was out as promised, as usual. Jarred and the team were on time and delivered superior service. I was in at my appointment time and it was out as promised, as usual. More

I always receive great service and quality work at the Ken Garff Ford service department. Everyone there is very nice and accommodating; hey make you feel welcome. If you stay there while your car is serv Ken Garff Ford service department. Everyone there is very nice and accommodating; hey make you feel welcome. If you stay there while your car is serviced, the customer waiting area is very comfortable. More

Dealership was fast, clean, and on time. Thanks for respecting my time. everything went well. I only waited a couple min before being helped. Which is totally acceptable respecting my time. everything went well. I only waited a couple min before being helped. Which is totally acceptable More

The Service experience went well. I had to be towed so had no appointment. Repair was done in a timely manner. The service reps were friendly and on top of things. had no appointment. Repair was done in a timely manner. The service reps were friendly and on top of things. More

Caden Bancroft did a fantastic job helping get the exact Raptor I was after. He was realistic, enthusiastic, knowledgeable, and delivered on what he said. Highly recommend these guys. Raptor I was after. He was realistic, enthusiastic, knowledgeable, and delivered on what he said. Highly recommend these guys. More

Had my F150 repaired. Quick appt (they let me drop the truck off early) and they got the work done before promised. Jared was great to work with. Excellent service! I also connected with the Accessories d truck off early) and they got the work done before promised. Jared was great to work with. Excellent service! I also connected with the Accessories dept. Bill was very helpful. More

Everything was excellent except they left my engine running after they finished changing my oil. It sat in their parking lot running for 20 minutes. running after they finished changing my oil. It sat in their parking lot running for 20 minutes. More

POOR SERVICE I purchased my 2015 Ford F-150 King Ranch in December of 2019 with an added warranty which was recommended by the salesman. In March of 2020 I experie I purchased my 2015 Ford F-150 King Ranch in December of 2019 with an added warranty which was recommended by the salesman. In March of 2020 I experienced a noise in the right front end. I took my truck into the service department and John Goodman helped me. I inquired if the added warranty would cover the truck and he told me he'd check. He then called me back and stated the warranty would not cover this front end issue. I then asked if this was something which normally goes out and he said no. I inquired if I could get a military discount and he said they did not have one, but would apply a 10% discount. This cost me over $1,800! Then in July 2020, I started experiencing computer issues and engine issues. I was told a second time the warranty would not cover this, cost a whopping $6,500. The dealership offered no discount and therefore I decided to take the truck back. Bad dealership.. More

I showed up early for an oil change without an appointment and they squeezed me in. Staff were helpful and polite. It was my first service visit and they made me feel at home. appointment and they squeezed me in. Staff were helpful and polite. It was my first service visit and they made me feel at home. More