Ken Garff American Fork Ford

POOR SERVICE I purchased my 2015 Ford F-150 King Ranch in December of 2019 with an added warranty which was recommended by the salesman. In March of 2020 I experie I purchased my 2015 Ford F-150 King Ranch in December of 2019 with an added warranty which was recommended by the salesman. In March of 2020 I experienced a noise in the right front end. I took my truck into the service department and John Goodman helped me. I inquired if the added warranty would cover the truck and he told me he'd check. He then called me back and stated the warranty would not cover this front end issue. I then asked if this was something which normally goes out and he said no. I inquired if I could get a military discount and he said they did not have one, but would apply a 10% discount. This cost me over $1,800! Then in July 2020, I started experiencing computer issues and engine issues. I was told a second time the warranty would not cover this, cost a whopping $6,500. The dealership offered no discount and therefore I decided to take the truck back. Bad dealership.. More

I showed up early for an oil change without an appointment and they squeezed me in. Staff were helpful and polite. It was my first service visit and they made me feel at home. appointment and they squeezed me in. Staff were helpful and polite. It was my first service visit and they made me feel at home. More

Omar was super knowledgeable and great at listening and hearing our needs and wants. He listened and found exactly what we were looking for within our price range. I would recommend Omar to all of my famil hearing our needs and wants. He listened and found exactly what we were looking for within our price range. I would recommend Omar to all of my family and friends!! More

For the second time in a month we have purchased a vehicle from Ken Garff Ford. Though we didn’t plan on purchasing, Zach Madsen and Cash Shepherd worked their tails off to get us a deal we couldn’t vehicle from Ken Garff Ford. Though we didn’t plan on purchasing, Zach Madsen and Cash Shepherd worked their tails off to get us a deal we couldn’t walk away from. Their knowledge of the vehicles and the financing options were top notch. Many times in the past I have recommended this dealership to my friends and family and I will continue to do so in the future. Always easy and friendly to deal with. Love this dealership! More

After getting the runaround by another service manager (supposedly experienced, but apparently not in customer service) I was referred to Nate Falslev (looks like the youngest guy there). Don't let that (supposedly experienced, but apparently not in customer service) I was referred to Nate Falslev (looks like the youngest guy there). Don't let that fool you! Nate was top notch in every way. He listened to the problem, addressed my concerns, and made sure I got the best service and price possible. He kept in contact throughout, and met the deadlines that were set. Best experience I've had at a dealership in a very long time, if ever. He helped restore my faith that good customer service is not a thing of the past. He gets my vote for employee of the month. Kudos to the service technicians as well. Job well done! More

I took my new Ford f150 in to get a new rhino lining in the truck bed. It turned out beautiful. I love it. Such a professional job! And it was done on time. the truck bed. It turned out beautiful. I love it. Such a professional job! And it was done on time. More

Taylor was my service representative and he did a wonderful job plus the work that was done was very very good I’ve always enjoyed dealing with Ken Garff I will more than likely buy another truck the wonderful job plus the work that was done was very very good I’ve always enjoyed dealing with Ken Garff I will more than likely buy another truck there someday thank you very much More

Ken Garff Ford in American Fork was able to fix the problem with my truck while the dealer closer to my home couldn’t fix it. The staff was exceptionally nice and polite and friendly. I highly recommen problem with my truck while the dealer closer to my home couldn’t fix it. The staff was exceptionally nice and polite and friendly. I highly recommend Ken Garff and now I won’t take my truck anywhere else. More

Very professional and they went above and beyond with making sure social distancing was in place to create a great environment. John L. always goes the extra mile to make sure I’m happy with all services making sure social distancing was in place to create a great environment. John L. always goes the extra mile to make sure I’m happy with all services and explains everything in detail if I have any questions. Savannah was great, very attentive and got me through everything fast, so I could get back to work. Hands down the best place to have any work done on any vehicle. Thanks for a great experience! Jeff M. More

Did a great job with communication. Was able to get all the answers to all my questions. Very satisfied and will have her write up all my vehicles in the future. the answers to all my questions. Very satisfied and will have her write up all my vehicles in the future. More