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Ken Garff American Fork Ford
American Fork, UT
507 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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507 Reviews of Ken Garff American Fork Ford
July 16, 2021
I was told if I dropped my car off on Friday it would be ready to pick up Saturday. Saturday I had not heard if my car was ready I spent the next 4 hours trying to get a hold of the service department to fi ready to pick up Saturday. Saturday I had not heard if my car was ready I spent the next 4 hours trying to get a hold of the service department to find out if my car was ready. The phone would just ring and ring. I would talk to other departments and no one was of any help. After 4 hours of calling and calling and getting no answers on my car we decided to drive to the dealership. They told us that no one had even worked on our car all day and it would not be ready until Monday. I needed my car Sunday for a trip we were taking. This was such an inconvenience and so frustrating that no one cared about us and our needs. Communication was terrible. If they couldn’t work on my car on Saturday then never should have told me that it would be ready Saturday. More
by missymatos
Employees Worked With
Christopher, Jay Ashtawy
July 16, 2021
Never had a problem with Ken Garff Ford in American Fork. Keen to understand and perform quality work. Good people to work with. Clean facility. Adding Uber as an option to get to and from the dealership is Keen to understand and perform quality work. Good people to work with. Clean facility. Adding Uber as an option to get to and from the dealership is a great move. More
by dholyoak
Employees Worked With
Jarred Robison
July 08, 2021
Quick and easy. Great communication. Easy to make an appointment and was reminded when your appointment was coming up soon. Fountain drinks or coffee in the waiting area. appointment and was reminded when your appointment was coming up soon. Fountain drinks or coffee in the waiting area. More
by Kevin801
Employees Worked With
Jarred Robison , Savannah Rich , Curtis Gunby , Shaun Eaton , Jay Ashtawy , Sims Koger , Will Fajardo , Gary Wahlberg
July 05, 2021
Super kind, very efficient! They always do the best job. They don’t overcharge or recommend work that’s not needed. Always will do business with Ken Garff Ford in American Fork! They don’t overcharge or recommend work that’s not needed. Always will do business with Ken Garff Ford in American Fork! More
by TimmyWA
Employees Worked With
Savannah Rich
July 02, 2021
The service was acceptable but the communication was terrible. After two days of not hearing anything about my vehicle, I called the service department. It seemed almost an inconvenience that they neede terrible. After two days of not hearing anything about my vehicle, I called the service department. It seemed almost an inconvenience that they needed to talk to me. In addition, the price was ridiculously expensive. More
by sircordaine
Employees Worked With
John
June 17, 2021
Excellent service.Recommend getting some refreshments. Excellent service. Recommend getting some refreshments. Fix the drink machine I appreciate the video feedback. I am trying to get to 25 words. Th Excellent service. Recommend getting some refreshments. Fix the drink machine I appreciate the video feedback. I am trying to get to 25 words. Thank you much appreciated More
by Lory
Employees Worked With
Spencer
June 15, 2021
Everyone that I worked with at the dealership was Everyone that I worked with at the dealership was efficient, Courteous and explained actions in a understandable fashion. Christopher in the servic Everyone that I worked with at the dealership was efficient, Courteous and explained actions in a understandable fashion. Christopher in the service department was very helpful and was able to track down some information from the dealership where I purchased the car 15 years ago. More
by Pat M
Employees Worked With
Christopher
June 14, 2021
I was well taken care of at Ken Garff Ford in American Fork when I brought my F-150 in for service. While I was waiting, I received a video of the service the Tech was performing on my vehicle. It was gre Fork when I brought my F-150 in for service. While I was waiting, I received a video of the service the Tech was performing on my vehicle. It was great that I could see the areas he was checking and he was very professional about explaining the procedures he needed to correct. More
by R.D.
Employees Worked With
Spencer
