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Ken Garff American Fork Ford
American Fork, UT
507 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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507 Reviews of Ken Garff American Fork Ford
May 25, 2021
Everyone who helped me was nice and they got everything I needed done pretty fast and they gave me all the information I needed. Definitely going back. needed done pretty fast and they gave me all the information I needed. Definitely going back. More
by creedbawden
Employees Worked With
Jarred Robison
April 27, 2021
My experience getting my F-150 warranty work done was excellent. They are my favorite dealer in the state. I take all my vehicles to them, I trust them the most. excellent. They are my favorite dealer in the state. I take all my vehicles to them, I trust them the most. More
by Brian
Employees Worked With
Savannah Rich
April 19, 2021
John Goodman provided Excellent customer service. John kept me up to date on progress and also went above and beyond by providing pricing on new tires. kept me up to date on progress and also went above and beyond by providing pricing on new tires. More
by bp
Employees Worked With
John Goodman
April 18, 2021
Taylor in service always goes above and beyond making sure I’m taken care of! It’s nice when someone actually cares about the work they do these days! sure I’m taken care of! It’s nice when someone actually cares about the work they do these days! More
by Kilroy
Employees Worked With
Taylor Granger
April 14, 2021
I already don't trust car dealers. But if you want a car I already don't trust car dealers. But if you want a car then you have to play there game. Sales staff is what you expect work hard for you going ba I already don't trust car dealers. But if you want a car then you have to play there game. Sales staff is what you expect work hard for you going back and forth just Hoping the guy the upper bleachers make the deal, this group controls deal. If by chance you agree on a price with Ken Garff, then you will go to financing. This is where you really need to pay attention, I'd suggest waiting until the next day to agree on finance terms, when your not tired and alert. There's no transparency as far as added costs,that Ken Garff is going to add to your loan. you'll hear this comes with the purchase of your car, ALOT. You will here oil changes, theft control ECT, But then you find out they cost you. long story short ask every question before you sign, because they give you a key with all your documents stored in it, well my key was empty, ask for paperwork, Again nothing explained, you will not be shown the added costs just sign here More
by riff41595
Employees Worked With
Scott Andersen
April 12, 2021
Easy and seamless experience. My wife loves the vehicle and we appreciated the time and effort Shelton and the team gave in making sure we were comfortable and we appreciated the time and effort Shelton and the team gave in making sure we were comfortable More
by Casey.adamson
Employees Worked With
Shelton Heath, Paula James
April 09, 2021
I wish I could write a positive review about my experience. The service department isn't welcoming or helpful. When you walk in, even though there are four people standing at their counters, no one experience. The service department isn't welcoming or helpful. When you walk in, even though there are four people standing at their counters, no one looks up or says anything so they don't have to be the one to help you. You'll stand there waiting for 5 minutes before FINALLY someone offers to help. There needs to be a receptionist or someone that can greet customers and filter what technician the customer goes to. Someone that can make the initial customer experience a more positive one. More
by ThinkingAhead46
Employees Worked With
Don't recall
April 01, 2021
Was pleased with the service and treatment received. Gary and the staff were friendly and provide updates and progress on the repair of the vehicle. Gary and the staff were friendly and provide updates and progress on the repair of the vehicle. More
by Michael
Employees Worked With
Gary Wahlberg
March 15, 2021
This was the simplest car buying experience Ive ever had. Caden Bancroft is very knowledgeable and helpful with all my questions. He knows his stuff. His positive attitude is also impressive at such a you Caden Bancroft is very knowledgeable and helpful with all my questions. He knows his stuff. His positive attitude is also impressive at such a young age. Desiree hooked me up with Caden and Im glad she did. Shelton in finance is efficient. They are a professional bunch. Everyone I met at the dealership was very kind and helpful. A great group of folks ! More
by ben
Employees Worked With
Desiree Petersen is AWESOME, Shelton Heath
March 13, 2021
Kept me appraised of what was happening with my truck and when it would be done. I waited in the lobby and it was done very quickly. I had an oil change and the injectors cleaned. when it would be done. I waited in the lobby and it was done very quickly. I had an oil change and the injectors cleaned. More
by riverdestiny2000
Employees Worked With
Spencer Shelton
