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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
794 Reviews
Call Service Center (412) 469-3000

794 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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February 18, 2023

Treatment at time of sale was great and made me feel comfortable and helped me make my decision easy More

by WLIGETTI
Recommend Dealer
Yes
Employees Worked With
Jared Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thanks for sharing your thoughts about your experience with Ken Ganley Toyota Pittsburgh. Jared and John appreciate your business and hope to see you again soon!

Feb 21, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Toyota Pittsburgh! We look forward to your next visit! Take care!

February 15, 2023

You are not customer friendly. I was told a service would take an he and two hrs later it hadn’t started. The person booking the apt was not kept in the loop. More

by DSVARNER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2023 -

Ken Ganley Toyota Pittsburgh responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 10, 2023

Fast , professional work! All work was completed on time. Highly recommend dealership. Service reps are great More

by BRIANNOLL1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 09, 2023

They used all my credits that I earned from previous business done with them and that was appreciated. More

by DAVELEDONNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 07, 2023

Always happy with this dealership. The service department is on top of everything and always friendly and explain everything. Steve is very knowledgeable and such a nice guy. More

by LISAM6700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Lisa, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh, we look forward to having you as one of our valued customers for many more years to come!

February 05, 2023

Excellent if you buy a car got and see my guy Jared he will take care of you!! More

by R. Simpson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2023 -

Ken Ganley Toyota Pittsburgh responded

We are very happy to hear that Jared provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 02, 2023

Servicde manager was very pleassant. The work was thorough, and amazingly quick. Appreciated the car wash! More

by WWJDCP
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Feb 06, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

February 01, 2023

Willing to work to achieve my desired payment and assisted with other issues during process More

by RACHEL.MICHAELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Van Grieken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Muldoon
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Feb 02, 2023 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota Pittsburgh, we look forward to having you as a valued customer for many years to come!

January 30, 2023

Lisa was a rude service manager who took my concerns regarding pricing personally, not a thick skinned individual whatsoever. Was visibly upset and worst of all looked at her watch while in the middle More

by trhenry4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Onderko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Van Grieken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 26, 2023

Fast friendly service. They worked with me on scheduling and last minute changes due to work issues More

by LISA.STANICAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Muldoon
Report | Print
Jan 27, 2023 -

Ken Ganley Toyota Pittsburgh responded

Lisa, Thank you for choosing Ken Ganley Toyota Pittsburgh. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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