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Ken Ganley Toyota Pittsburgh
Pleasant Hills, PA
2,330 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Toyota. Whether you come in for a new or pre-owned Toyota, to have your vehicle serviced or to arrange financing, we are committed to providing a Toyota experience that keeps you coming back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,330 reviews
June 05, 2021
We are VERY upset with the service department!! We took our Venza in for the 5000 mile servicing and told them there was a strange noise in the front end. It was only there when we were on a bumpy road and our Venza in for the 5000 mile servicing and told them there was a strange noise in the front end. It was only there when we were on a bumpy road and under 40 mph so we thought maybe it was the shocks or something. They said they checked it all out, drove it in their GRAVEL parking lot and over potholes to see if they could hear the noise but did not. They said they could not find anything wrong, put it up and rotated the tires. We picked it up, not happy that they did not find the source of the noise, drove it straight to our house and parked it in the garage. The next day I drove it to work and to the grocery store. Upon pulling out of the store parking lot onto the road, all these messages popped up: Hybrid system malfunction, check engine, output power reduced, awd failure 2wd engaged (not sure of the exact wording for the awd message), call dealership, sbdk or some kind of letters malfunction. So I called the dealership and told them what was happening. Lisa told me all they did was rotate the tires and drive it through the gravel and potholes to find out if there was a noise but that the car was fine when we picked it up. She said I could drive it out to them as long as the check engine light was not blinking. By this time I had made it home. My husband came out to look at it and that is when we noticed it leaking something. My husband went into the garage to see if there were any signs of a leakage from being parked the night before. There was a spot on the garage floor. I called Lisa back and told her of the leaking. Again she told me as long as the check engine light was not blinking, we could drive it to them. It took us an hour to go 2 1/2 miles! It was saying hybrid system overheating and would lose all power. We were stuck at one point in the middle of a busy road. We were able to turn it off for a few minutes and then it gave us enough power to go under 50 feet to a parking lot where it again lost power. We called for a tow truck and had it towed to the dealership just before they closed. Lisa called us yesterday and told us that we must have hit a rock that shot up and put a hole in the hybrid pan! She told us it was not covered under warranty and would cost over 1000.00! First of all, it was not leaking when we took it in for the 5000 mile servicing, it only had a strange noise. Secondly I drove it from the dealership to my home and to work and the store. I never hit a rock or heard anything hit the car! Maybe it was them driving over gravel and potholes that caused a rock to fly up! Also when they had it up rotating the tires and checking the shocks etc. you would think they would see a leakage or a hole! The leak spot in my garage was not there when we initially took it to them, only after we brought it home from the dealership! I am very careful with my car. I drive 3 miles each way to work. It has taken me 8 months to put 5000 miles on my car. I feel this was their negligence that caused a bigger problem and we should not have to pay for the repairs! More
by DSHOMN
June 04, 2021
All work and the Recall I had done was done in a timely matter. No problems to this time with Service Department. This was only my second Service appointment on my vehicle. matter. No problems to this time with Service Department. This was only my second Service appointment on my vehicle. More
by STAIRMAN01
Verified CustomerEmployees Worked With
June 03, 2021
Christopher Pestino was wonderful to deal with, he answered the questions that were asked in lieu of giving values and ranges for finance interest rates and vehicle values. He was a pleasure to deal answered the questions that were asked in lieu of giving values and ranges for finance interest rates and vehicle values. He was a pleasure to deal with and would recommend him to everyone that walks through their doors!!! More
by BLKSHEEP1964
Employees Worked With
Other Employees :
Richard Clausen
June 03, 2021
Service was great, but I thought they washed your vehicle after they serviced it. Not really a complaint, i may have been mistaken. But overall great experience after they serviced it. Not really a complaint, i may have been mistaken. But overall great experience More
by KDRE
June 02, 2021
Very good service worked fast and effective. Lisa kept me informed about getting my brakes. Friendly atmosphere and clean area. Will return for more service. me informed about getting my brakes. Friendly atmosphere and clean area. Will return for more service. More
by GWESOLOWSKI735
Employees Worked With
June 02, 2021
Excellent customer service. Justin, Jared and Sean were a great sales team and a pleasure to work with. Definitely will recommend and use again in future. great sales team and a pleasure to work with. Definitely will recommend and use again in future. More
by BUSHMSTR74
June 02, 2021
Great service. I think it was a little pricey for what I had done but over all, I was satisfied with the service. Oh I had to ask for a car wash which I thought was always complimentary. had done but over all, I was satisfied with the service. Oh I had to ask for a car wash which I thought was always complimentary. More
by RENE6371
Employees Worked With
June 02, 2021
Jared has always been wonderful and helps with whatever we need. Josh in service was great when we had our venza towed out there. But I’m not very fond of Lisa in service. She was very defensive saying my we need. Josh in service was great when we had our venza towed out there. But I’m not very fond of Lisa in service. She was very defensive saying my car was fine when it left the lot after the 5000 mile servicing. She wouldn’t listen to what I was saying and was on the verge of being rude. I will ask for a different service person or go to another dealership for my service for my venza. I knew there was something wrong with my car when I brought it in for the 5000 checkup but kept being told they couldn’t find anything wrong. When you drive a car every day, you know when something is wrong. Now look what happened! Could be major problem that might have been avoided. More
by DSHOMN
Employees Worked With
June 01, 2021
I had a great experience buying my car there. I got an appointment right away, my questions were answered, and the sales staff respected my time constraints. Everyone I dealt with was knowledgeable and p appointment right away, my questions were answered, and the sales staff respected my time constraints. Everyone I dealt with was knowledgeable and personable. More
by CHRISTINA DRUM
June 01, 2021
Went in for a six month oil change on my leased Tacoma. I made the appointment online and went in and out with no problems. Very easy. made the appointment online and went in and out with no problems. Very easy. More
by HAPKRAVETS1
Employees Worked With
