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Ken Ganley Subaru Wickliffe

Wickliffe, OH

Overview
Employees
Reviews
Vehicles
4.8
1,763 Reviews
Ken Ganley Subaru Wickliffe takes a great deal of pride in helping our customers with entire car buying experience, ensuring that it's the best you ever had. We've helped many drivers from the neighboring communities of Cleveland, Painesville, Willoughby and Bedford OH get into the Subaru or used car of their dreams.
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28840 Euclid Ave

Wickliffe, OH

44092

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Showing 1,763 reviews

May 14, 2024

Great, honest,helpful,. They are a very friendly, happy, group of people. They seam to like what they are doing. More

by DAVID2013CAMARO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Swyt Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Makayla LaMonica
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Russo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ p
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May 14, 2024 -

Ken Ganley Subaru Wickliffe responded

We're glad to know you had a positive experience with our team at Ken Ganley Subaru Wickliffe! We truly enjoy what we do and it's always great when that shines through. Thanks for the review!

Helpful
May 14, 2024

The Service department is thorough and courteous. Repairs are completed in a timely manner. If the tech finds an issue not included in the service package, it is discussed as an option with no pressu More

by Bprince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Ken Ganley Subaru Wickliffe responded

Bprince, we're glad to know our service department at Ken Ganley Subaru Wickliffe met your expectations! We always aim for a no-pressure environment. Thanks for the feedback and see you next time!

Helpful
May 13, 2024

I wasn’t sure that I was really going to buy a car but after talking to the salesperson I felt I could get one. More

by Michal becoat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Ken Ganley Subaru Wickliffe responded

Michal, it's great to know our sales team at Ken Ganley Subaru Wickliffe could assist in your decision-making process. We hope you're enjoying the new car!

Helpful
May 13, 2024

Excellent customer service, very attentive. Crissy and James were very friendly and knowledgeable about the car. They found it quickly and we got it the same day. More

by mugget6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crissy Faught
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Ken Ganley Subaru Wickliffe responded

We're delighted to know that Crissy and James provided excellent service during your visit at Ken Ganley Subaru Wickliffe. It's great to learn you were able to drive home in your new car the same day! Thanks for sharing this positive experience with us.

Helpful
May 12, 2024

They do not care about the customer only the sale. I bought a van not even 24hr later check engine came on and they pretty much told me I’m on my own! Thanks for selling me this problem. Will be getti More

by HAIDELECTRIC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Pruce
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Barron
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Subaru Wickliffe did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 14, 2024 -

HAIDELECTRIC responded

That would be great I will be waiting for a call.

Helpful
May 12, 2024

It was good and everyone was nice, friendly and helpful. It was a great experience! More

by MADELEINENICOL50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Buehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

Helpful
May 11, 2024

It was a Great experience! I Would recommend to friends. yes yes yes yes yes! More

by BAGINSKI1954
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allie Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Leovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

Helpful
May 10, 2024

Extremely friendly and courteous sales staff. I like that sales staff can ask each other questions if they need to. Knowledgeable service department. More

by BUCKY668
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Papa
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May 11, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi Bucky! We're delighted to know that you had a positive experience with our sales and service departments at Ken Ganley Subaru Wickliffe. Our team always aims for top-notch customer service, so your feedback is much appreciated!

Helpful
May 10, 2024

Really great experience. Everyone was kind and helpful. My sales agent, Joy, was exceptional. I got everything I was looking for and then some! More

by Miss Vanjie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joy Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
May 08, 2024

Excellent service with caring staff. Treated with respect & work done well & explained to me in detail. More

by lo0404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Ken Ganley Subaru Wickliffe responded

We're so glad to know you had a positive experience with our team at Ken Ganley Subaru Wickliffe. We always strive for excellent service and clear communication, thank you for acknowledging that!

May 10, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! Please let us know if there is anything else we can do for you; we are more than happy to help!

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