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499 Reviews of Ken Ganley Kia Mentor - Service Center
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November 01, 2023
Transparent, forthright, honest, and helpful. Needed my trunk latch fixed. They pointed out that it was the subject of a recall. Needed my trunk latch fixed. They pointed out that it was the subject of a recall. More
by bockner50
Employees Worked With
Other Employees :
Chelsey Padula, Zach Piotrowski, Michael Ross
November 01, 2023
I had a warranty issue with my Stinger that another dealer tried to claim was not a problem. Ganley of Mentor diagnosed and fixed the problem as a warranty job dealer tried to claim was not a problem. Ganley of Mentor diagnosed and fixed the problem as a warranty job More
by J
Employees Worked With
October 31, 2023
I waited 2. 5 hours for my van air conditioner to be diagnosed to why it was not working again. I had it in 2 weeks before to fix the air conditioner and was char 5 hours for my van air conditioner to be diagnosed to why it was not working again. I had it in 2 weeks before to fix the air conditioner and was charged $500. Since I had been waiting so long I went out into the shop and waited 15 minutes for someone to help me. Apparently the person who was working for me was not around but my paperwork for my van was on the counter by his computer. I picked up my paperwork and took it over to another person to help me who explained what was wrong. This morning at 10am I called service to discuss what happened yesterday and about the entire air conditioner problem. I was told that a service manager would call me shortlly and now it’s 4pm and no one has returned my call. More
by lornalinke
Employees Worked With
Don’t remember name
October 26, 2023
Everyone is nice and Service department moves quickly and keeps you updated regularly on the progress keeps you updated regularly on the progress More
by Rserrano
Employees Worked With
October 23, 2023
Terrible customer service in the service department. I asked for a call and had to call many times to finally get them to not put me in a voice mail. They finally called to say they did not the parts. B I asked for a call and had to call many times to finally get them to not put me in a voice mail. They finally called to say they did not the parts. Brought back in and it was fixed, but once again I had to call over and over to get a response. More
by jkruger
Employees Worked With
October 15, 2023
Service cares about you vehicle and wallet too. They didn't try to oversell me on services it thought I needed but could wait until next time. They didn't try to oversell me on services it thought I needed but could wait until next time. More
by snowman44077
Employees Worked With
Other Employees :
Zach Piotrowski, Jason Baker, Michael Campola, Michael Ross
October 14, 2023
3 times I have tried to have my heated seat fixed. The 1st time I went they didn’t schedule the electric technician to install the part. The 2nd attempt it was installed however they replaced the wron The 1st time I went they didn’t schedule the electric technician to install the part. The 2nd attempt it was installed however they replaced the wrong part. On the 3rd attempt they also replaced the wrong part. Not to mention, both times the part came in they did NOT even call me to set up the appointment. I had to reach out weekly to see the part came in. To top it all off, they never ask if you want a car wash because I would decline every time. Their car wash has zero drying capabilities so it looks so much worse after the wash than before. Between the lack of communication, the incompetence of the technicians and poor excuse for a car wash I would definitely look elsewhere. More
by eric.sucku
Employees Worked With
Can’t remember specific names but I’ve worked with a few different technicians
