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Ken Ganley Kia Mentor
Mentor, OH
1,456 Reviews
WELCOME TO KEN GANLEY KIA MENTOR, THE LEADING GREATER CLEVELAND KIA DEALER!
Are you in or around Mentor looking for a new vehicle that's leading the country in efficiency, style, and affordability? Have other Cleveland KIA dealerships frustrated you? For a new car buying experience, come check out our dealership and get the ideal auto buying experience. You can use our website to research all our new and pre-owned inventory. We make it easy for your to see all the latest KIA vehicles available and the great new vehicle specials we have to offer. Contact us today online www.kenganleykiamentor.com or by phone at 440-953-1000 and we'll be happy to help you learn more about your next vehicle!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,456 reviews
December 04, 2021
The staff is very friendly and the service department personnel were knowledgeable and explained the service requirements. The wait was reasonable for the services provided!! Highly recommend this dealer personnel were knowledgeable and explained the service requirements. The wait was reasonable for the services provided!! Highly recommend this dealerships More
by Tuffmex2008
November 13, 2021
Pandemic shortages resulting in inexperienced and/ or technicians rushing to complete repair work at the customer's expense. Shortly after my repairwork in October, I reported heating problem in my vehic technicians rushing to complete repair work at the customer's expense. Shortly after my repairwork in October, I reported heating problem in my vehicle. Not thinking it was a MAJOR issue, I accepted the next soonest appt in November. Come to find out Kia Service mgr diagnoses the cause is "someone" poured oil in coolant. Even with documentation showing services performed and milti-point inspection (where they topped off all fluids) in October, Kia Mentor Service Mgr (T. GOUGH) still refused to accept ANY PARTS OF THE COSTLY MISTAKE.......while handing me the bill for almost $550. As much as I felt that was a KIA SERVICE error, I asked for them to comp the "labor" charges, as I understood, which was still refused. After having visited Kia of Mentor, 4 times in past 2 months for various costly issues, I felt that was the LEAST they could do. DEFINITELY WONT BE GOING BACK THERE!!! More
by KA2021
Employees Worked With
Tim gough
October 19, 2021
This dealership is great!!!! My husband brought my Kia Sportage in for the first oil change and everything went great!!! They were on time and were done fast!!! Will come back for the next oil change when Sportage in for the first oil change and everything went great!!! They were on time and were done fast!!! Will come back for the next oil change when due!!! Thanx Margaret More
by Margaret
Employees Worked With
Amber Burnett
October 18, 2021
Incredible attention to your requirements. Friendly yet Incredible attention to your requirements. Friendly yet professional and knowledgeable sales staff. Fantastic trustworthy dealership! Incredible attention to your requirements. Friendly yet professional and knowledgeable sales staff. Fantastic trustworthy dealership! More
by snotnose123
Employees Worked With
October 18, 2021
Air conditioning hose was blocked; quickly fixed, great communication, very affordable. Also did inspection and added air to tires. Very pleased! communication, very affordable. Also did inspection and added air to tires. Very pleased! More
by ForteGT2
Employees Worked With
Zachary Piotrowski
September 08, 2021
Went for 45K Optima service. It was terrible! Was told their 45K normal service would be well over $300, plus parts, fees, etc. That was outrageous! I told the worker I ONLY want what the manual says to d their 45K normal service would be well over $300, plus parts, fees, etc. That was outrageous! I told the worker I ONLY want what the manual says to do. Their other worker told me they don't have time to look at anyone's manuals. I thought that was absurd and insulting to the customer. I also asked to have door hinges lubricated. It apparently wasn't done, since the hinges still looked dry afterwards. I had to go and buy grease/lube at the auto parts store, and did it myself. Finally they agreed to a price of about $95. They wanted to push this fuel induction service on me. My car runs great, I've religiously maintained it, and it only has 45K miles (1/3 of it freeway), so why would they say I needed fuel induction service? That is crazy! After they said "fuel induction service, I said I would only agree to the use of Techron addidtive. The service writer didn't even know what Techron was--even though Mentor Kia has used that before on my car during routine service. Then the other worker said the Techron has to come from the Parts Department, and they weren't sure if they could get it, and weren't sure if I could have the technician install the Techron. That, too, is crazy! I think I will go elsewhere for service(s) from now on. I would recommend motorists to stay away Mentor Kia. More
by golden boy
Employees Worked With
Kara, also Unknown other worker
