Ken Ganley Kia Mentor

Hi there it’s me again. Let me start with just saying my vehicle is the 2018 Kia Sorento bought from mentor Kia and my wife’s vehicle is the 2020 Kia Sorento bought from men Let me start with just saying my vehicle is the 2018 Kia Sorento bought from mentor Kia and my wife’s vehicle is the 2020 Kia Sorento bought from mentor Kia. You heard my story yesterday, this is hers. Last October of 2024 there was a noise coming from the steering wheel and she made an appointment to have it checked. She took it to Ken Ganley Mentor Kia. They told her they had to order a part from the factory. She took it back in November and that didn’t fix the problem. They told her they had to order another part. Here it is now March of 2025 and they told her the part came in and made another appointment to have it installed. When she took it in the part wasn’t there and that they would order another one. Now it is April and she received a call the part is in and they made the appointment for today April 19th first thing this morning to have it installed. She arrived when they opened this morning and they told her sorry we don’t do that kind of work on Saturdays, they only do oil changes on Saturdays. They asked her when she could come back in and she told them she would be back first thing Monday morning April 21st. They told her even though you don’t have a appointment for Monday that would be fine and they will get it fixed. What kind of service department is this? A very terrible one if you ask me. We are 2 customers you will not ever see again once these services get fixed. More

Everything was taken care. Everyone was curtious and friendly. They got me back in my car in record time. Everyone was curtious and friendly. They got me back in my car in record time. More

I had a 11:15 service appointment today. Arrived at 8:30 to drop off vehicle. The Bay Area had 4 cars in line. The door was closed and there were 3 cars in front of me. I sat in my vehicle u Arrived at 8:30 to drop off vehicle. The Bay Area had 4 cars in line. The door was closed and there were 3 cars in front of me. I sat in my vehicle until a service person made room in the bay area and pulled in the 3 vehicles in front of me. I pulled up to the door and was asked to leave to make room for the 4 vehicles behind me that he said were ahead of me. Once they take care of my recalled part for my 2018 Kia Sorento I will never go back to Ken Ganley Mentor Kia again. THAT WAS JUST PLAIN RUDE!!! More

Great service with smiling faces! Always take my car to Ganley, because I always get great service! Always take my car to Ganley, because I always get great service! More

Professional, prompt, courteous but rather expensive. That is all I have to say. Conveniently located That is all I have to say. Conveniently located More

They were very friendly and kept you aware of the waiting for the vehicle thanks for the vehicle thanks More

Bought used car had problems with it in four days called and sales rep won't call me back to give me service options I had to call 3 more times to get information ending up taking it to Kia of streetsboro a and sales rep won't call me back to give me service options I had to call 3 more times to get information ending up taking it to Kia of streetsboro and getting it fixed streetsboro Kia very good and efficient don't go to Glanley More

Marques Moore really helped me in a big way. Came in for service and ended up leaving with the Seltos That I needed. If I could give 10 stars I would. Thanks Marques Came in for service and ended up leaving with the Seltos That I needed. If I could give 10 stars I would. Thanks Marques More

I have been looking for a car for roughly 2 years and it has not been an easy process and Marques Moore totally changed that the minute I walked in. He didn’t just sell me a car and send me on my way. He r has not been an easy process and Marques Moore totally changed that the minute I walked in. He didn’t just sell me a car and send me on my way. He really took everything into consideration and also showed me how to improve my credit, payoff my car sooner and to save money at the same time!!! More