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Ken Ganley Kia Alliance

Alliance, OH

Overview
Reviews
Vehicles
4.6
415 Reviews
Call Dealership (330) 362-4485
View Awards

2010 W State St

Alliance, OH

44601

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Showing 415 reviews

May 24, 2024

You did a software update and now nothing electronic works in my car. Clock navigation system Radio, not happy More

by skipper610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob
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May 26, 2024 -

Ken Ganley Kia Alliance responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Alliance did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 22, 2024

Bought our Kia Sorento in February and the sales department was ok. Took it back for our first oil change and the service manager was incredibly rude to my husband, giving us dirty looks, and annoye More

by Rachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of her name
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Jul 09, 2024 -

Ken Ganley Kia Alliance responded

Hi. I am really sorry to hear you did not have a pleasant experience with us. We do our best to accommodate every one and make sure you are happy. Hopefully you will keep us in mind in the future.

May 18, 2024

The salesman Jacob was very helpful answered all are questions. The manager was very nice they both did a very good job went out of the way to help us. More

by hershortness
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Haney, Kam Wong
Report | Print
May 20, 2024 -

Ken Ganley Kia Alliance responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

May 16, 2024

They were all very nice. , helpful and knowlegeable. The salesman was very accomadating, explained everything clearly and concisely. More

by jbeaver8
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Lady in finance was nice. Katelyn i think her name was., Thomas Welsh, Kam Wong
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May 17, 2024 -

Ken Ganley Kia Alliance responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 13, 2024

They were very helpful and knowledgeable. My salesman and the service department was great i More

by Sherrymiller5666
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Welsh, Josh Davis
Report | Print
May 15, 2024 -

Ken Ganley Kia Alliance responded

Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

May 12, 2024

Clean, friendly, helpful, understanding, work with you, close, polite, respectful, supportive, supportive, greeting, respectful, answers all questions More

by Seltos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Haney, Josh Haney
Report | Print
May 12, 2024 -

Ken Ganley Kia Alliance responded

Hi Seltos, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 11, 2024

Everyone and everything was great! Jaime always takes care of us. Great service and parts depts. More

by Tleish82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Welsh
Report | Print
May 12, 2024 -

Ken Ganley Kia Alliance responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 10, 2024

Courteous and clean. Tyler Moore was a very polite gentleman and accommodating with me and what I was looking for More

by jodihandy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Moore, Kam Wong
Report | Print
May 10, 2024 -

Ken Ganley Kia Alliance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Alliance. Please don't hesitate to reach out if there's anything additional we can do for you.

May 10, 2024

I had a great experience at Ken Ganley Kia Alliance. Aaron took his time to understand my needs and find exactly what was right for me. Everyone there was very accommodating and helpful! More

by D.galloway418
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steven I think? ⭐️⭐️⭐️⭐️⭐️, Aaron Matchett, Josh Davis
Report | Print
May 12, 2024 -

Ken Ganley Kia Alliance responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Alliance. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 09, 2024

I had 3 recalls and they completed all of them in a timely manner. Very friendly service department. More

by Jankuhn49
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Double
Report | Print
May 10, 2024 -

Ken Ganley Kia Alliance responded

Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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