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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,131 Reviews
Call Service Center (877) 839-4979

1,131 Reviews of Ken Ganley Ford Norton - Service Center

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March 10, 2022

Good responsiveness and attention to detail. Kept me up to date on progress and finished the work as promised. More

by DRWELLS65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
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Mar 11, 2022 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Mar 12, 2022 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 09, 2022

Service was courteous and quick. They were thorough and friendly when speaking to me. Very nice and quick. More

by Mal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

March 09, 2022

Very courteous and knowledgeable, fast service. Our truck drove like a brand new one after the service. Thanks Drew More

by Fort Knox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
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Mar 10, 2022 -

Ken Ganley Ford Norton responded

It's great to hear that Drew was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford!

March 09, 2022

Thank you for the great service you provided to me! The service was very efficient in completing the service for the recalls More

by Barbratoth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
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Mar 09, 2022 -

Ken Ganley Ford Norton responded

Barbra, We appreciate your business and our team looks forward to serving you again soon!

March 08, 2022

Service done in a timely manner and employees were very helpful. Overall good experience there. More

by TDRUM1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of name.
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Mar 08, 2022 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 08, 2022

I worked with Scott! He was super helpful and extremely patient with all my questions!!! More

by jamieneedrefill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2022 -

Ken Ganley Ford Norton responded

Thank you for your business, Jamie, and this review. We're happy to hear Scott was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 07, 2022

First of all they’re very friendly and very speedy about your business. They treat you as if you are important. More

by Stonefox96
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford. Please don't hesitate to reach out if you need anything else.

Mar 09, 2022 -

Ken Ganley Ford Norton responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

March 06, 2022

Said would take 1/2 hr, took 2-3 hrs. Said they checked all fluids and tires but tire light was on and had to go somewhere and put air in tire as it only had 20 psi in it More

by crtyree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
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Mar 07, 2022 -

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

March 02, 2022

They did superb service. The person who drove me home was courteous and we had a great conversation. More

by LORETTAWIELAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2022 -

Ken Ganley Ford Norton responded

Loretta, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 02, 2022

Had a key made. Parts gave me a price immediately and sent me on to service because I had only one key. While I took a glance at their beautiful new MackE Mustang El More

by Greg Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul A Asano * * * * *
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Mar 02, 2022 -

Ken Ganley Ford Norton responded

Greg, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Congratulations on your new MackE Mustang Electric! Thank you again for choosing Ken Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

Mar 04, 2022 -

Greg Ray responded

Thank you.

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