Ken Ganley Ford Norton - Service Center

They were very polite, and they fixed the problem with my car in a very timely manner. I would suggest them to anyone I know car in a very timely manner. I would suggest them to anyone I know More

Great service from the service dept, especially Scott. They went above and beyond to figure out what was wrong with our vehicle! They went above and beyond to figure out what was wrong with our vehicle! More

Absolutely terrific, I would like thank Scott Spath and the service team you guys went above and beyond servicing my vehicle, much appreciated. I will definitely refer you to all my friends and family. the service team you guys went above and beyond servicing my vehicle, much appreciated. I will definitely refer you to all my friends and family. More

Ashley is amazing! My 2019 Ford 350 dually truck 3 yr basic warranty would expire July 20, 2022. It needs 2 front shocks and 3 tire rims replaced. Montrose Ford stated My 2019 Ford 350 dually truck 3 yr basic warranty would expire July 20, 2022. It needs 2 front shocks and 3 tire rims replaced. Montrose Ford stated that they do not have the machine to work on the tire rims so I ended going to Ganley Ford in Norton, Ohio after making some phone calls on July 15th, 2022. I told Ashley that my basic warranty would expire in 5 days, she said not to worry as long as she opens up a work order for my truck that day (July 15th), so she did. The front shocks and 3 tire rims were all done by July 19th! Unfortunately, the 2 rear tire rims were badly scratched from their machine during replacement so Ashley again stepped up. She had my truck picked up by 2 of their drivers from my driveway, have brand new tire rims replaced within a week and had my truck dropped off by the same 2 drivers without me going to their dealership. Truly amazing customer service from Ashley. She stated that she used to work in another dealership and she just started working for Ganley. She definitely should get great reviews for her excellent work performance. I also would like to thank the whole Ganley team for a job well done. I am definitely coming back if I needed service for my truck in the future. More

Paul went out of his way to ensure the repairs got done exactly as they were needed at minimal cost to me. (Warranty work) exactly as they were needed at minimal cost to me. (Warranty work) More

I have no complaints about the service of This Ford dealership. Everyone is very very friendly and tries to go out of their way to make sure you are comfortable while you are there dealership. Everyone is very very friendly and tries to go out of their way to make sure you are comfortable while you are there More

No complaints at all. Everything was done timely with courteous service. Communication was throughout the process was very good. Everything was done timely with courteous service. Communication was throughout the process was very good. More

Brought my Escape in for transmission problem. They gave me a brand new Edge as a loaner and fixed my car in just a few days. Ashley the Service Tech was excellent. They gave me a brand new Edge as a loaner and fixed my car in just a few days. Ashley the Service Tech was excellent. More

Had my truck detailed and had the works done. Very pleased with how everything worked out. Very pleased with how everything worked out. More

Easy to make appointment. Truck shop works on RVs. Knowledgeable staff. Courteous, charges reasonable fees. Truck shop works on RVs. Knowledgeable staff. Courteous, charges reasonable fees. More