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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,204 Reviews

1,204 Reviews of Ken Ganley Ford Norton - Service Center

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November 09, 2023

This dealership really knows how to treat their customers and put your needs first! My favorite Ford dealership by far More

by ckeres10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Nov 09, 2023 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 09, 2023

Deven and John do a great job, friendly and helpful! Knowledgeable and will get you in and out quickly More

by Steven N.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Nov 09, 2023 -

Ken Ganley Ford Norton responded

Steven, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John and Deven met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

November 09, 2023

Quality, fast, excellent service. Would recommend to others and will be back for future service More

by angela.taylor1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Nov 09, 2023 -

Ken Ganley Ford Norton responded

Angela, It's great to hear that Deven was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

November 04, 2023

I brought my vehicle to Ganley for some warranty repairs. Hurried or poor workmanship led to several additional issues which took repeated visits to full resolve. In the end all repairs were corrected and th More

by mjk7569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

November 03, 2023

I get good service and they take care of my problems. Devon is the best More

by Gretchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Nov 04, 2023 -

Ken Ganley Ford Norton responded

Thank you so much, Gretchen, for your excellent review! We are so glad that Deven had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

October 31, 2023

a real good experince,I bought a used car but was treated like i was buying a new car .when i buy again I will go back, More

by CLEMGREG
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

October 29, 2023

The best. Brianna and her team are always amazing. Won’t go anywhere else for service. More

by jacecraft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Oct 31, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 28, 2023

Again good maverick not good A lot of problems with the truck expect reimbursement from somebody More

by Louisdimondo
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Worthington
Oct 30, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Oct 31, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

October 27, 2023

The tech which worked on my Shelby GT500 did a great job. His name is Victor. Treated my car like it was his own. More

by Captchris55
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Ken Ganley Ford Norton responded

Thank you for the kind words for Victor and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 26, 2023

Mark in your truck department is the best service manager I ever had. Big thanks to Mark and his services team. Mr m.white . More

by michaelawhite1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in service. I
Oct 27, 2023 -

Ken Ganley Ford Norton responded

Thank you so much, Michael, for your excellent review! We are so glad that Mark had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

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