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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,130 Reviews

1,130 Reviews of Ken Ganley Ford Norton - Service Center

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June 20, 2023

Did not expect my vehicle back so quickly, glad they had engine on hand & Scott was a pleasure to work with. More

by NBK
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Ken Ganley Ford Norton responded

It's great to hear that Scott and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

June 20, 2023

Dealer was quick to complete the service on my vehicle. In and out in less than two hours. More

by Dcwill1952
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Jun 21, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback! We appreciate your business and look forward to serving you again.

Jun 26, 2023 -

Ken Ganley Ford Norton responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

June 17, 2023

They are very reliable. I had to have work done on my Ford ranger and they came to my house and fixed my truck in my driveway. They arrived on time and did speedy work. More

by cdregueiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic was joe
Jun 17, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Jun 20, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 16, 2023

They took care of all our issues and in particular the intermittent one. Even checked to see if we still had warranty. More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Jun 17, 2023 -

Ken Ganley Ford Norton responded

Fred, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Jun 20, 2023 -

Ken Ganley Ford Norton responded

Hi Fred, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 15, 2023

Good truck service. Prompt. They return phone calls. Never had to go back because of problem. More

by donna47greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Igleheart, Commercial Service Mgr. (Truck shop)
Jun 15, 2023 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

June 15, 2023

It was fine just still waiting on repair Repair of recall to be done Now More

by jlnischt
Recommend Dealer
Yes
Jun 15, 2023 -

jlnischt responded

Wish they would call that they got parts and I can get this done.

Aug 01, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

June 13, 2023

Nice people. Good service. Ready on time. Am pleased. Close to home. Nice showroom. Easy in and out. More

by Mt2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Jun 13, 2023 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Norton, we look forward to having you as a valued customer for many years to come!

June 12, 2023

Scott has always been knowledgeable and courteous. The work was done in a timely matter and I was out the door. I left my phone in the truck and a technician came out to me and asked if I wanted the p More

by Zep 75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott and the team met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

Jun 15, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

June 10, 2023

I have always received fast and professional work performed at a reasonable price. I have been to several different shops in my life, some better than others however Ganley Ford in Barberton checks a More

by Stownman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in the truck dept. and Mike filling in for him. Sorry don’t know the last names. , Deven Legg
Jun 11, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Jun 15, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 09, 2023

Thank you for handling the recalls on my Ford. I appreciate it so much. Fast friendly service at Ganley!! More

by lesnich76
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! Scott and our team sincerely value your business and look forward to your next visit.

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