Back

Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,129 Reviews

1,129 Reviews of Ken Ganley Ford Norton - Service Center

Sort by
October 31, 2023

a real good experince,I bought a used car but was treated like i was buying a new car .when i buy again I will go back, More

by CLEMGREG
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Franco D. Casalinova
Oct 31, 2023 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

October 29, 2023

The best. Brianna and her team are always amazing. Won’t go anywhere else for service. More

by jacecraft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Oct 31, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 28, 2023

Again good maverick not good A lot of problems with the truck expect reimbursement from somebody More

by Louisdimondo
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Worthington
Oct 30, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Oct 31, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

October 27, 2023

The tech which worked on my Shelby GT500 did a great job. His name is Victor. Treated my car like it was his own. More

by Captchris55
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Ken Ganley Ford Norton responded

Thank you for the kind words for Victor and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 26, 2023

Mark in your truck department is the best service manager I ever had. Big thanks to Mark and his services team. Mr m.white . More

by michaelawhite1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in service. I
Oct 27, 2023 -

Ken Ganley Ford Norton responded

Thank you so much, Michael, for your excellent review! We are so glad that Mark had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

October 25, 2023

8 days to replace my 2. 0 ecoboost engine with a new long block pretty quick service. Aaron was all over the Ford engine order & swap . Very efficient, very polite and respe More

by Akronzips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe
Oct 25, 2023 -

Ken Ganley Ford Norton responded

It's great to hear that Aaron was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

October 25, 2023

Great dealership I get our Nautilus, MKC, T-Bird S/C & our Mustang serviced at Ganley More

by DavidM0604
Recommend Dealer
Yes
Employees Worked With
Deven Legg, Deven Legg
Oct 26, 2023 -

Ken Ganley Ford Norton responded

David, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Deven met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

October 20, 2023

Very good service department one of the best in the city I have a great appreciation for companies that are quality oriented at its highest. More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Oct 20, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us, JP. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 17, 2023

Originally told me the issue would likely be a day or two at most. After 2 days of no information about the status, I called for an update and was told there was a national part shortage and that the replace More

by Dcaynor7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Forsythe
Oct 20, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 12, 2023

What an amazing expirence after a bad day. Major car troubles and the good folks at Ganley went out of their way to help me during a rough time. Excellent customer service! More

by Artie008
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Wheatley , Aaron Forsythe, Deven Legg
Oct 12, 2023 -

Ken Ganley Ford Norton responded

Thanks, Artie, for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

...
14
...