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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,203 Reviews

1,203 Reviews of Ken Ganley Ford Norton - Service Center

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February 15, 2024

Good prices good experience great service in a timely manner Devin Legg was freaking amazing More

by John K
Recommend Dealer
Yes
Employees Worked With
Deven Legg, Deven Legg
Feb 16, 2024 -

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Deven met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

February 13, 2024

The staff are always very kind. I had a service light on when I left that was not there when I arrived, but they looked at everything again before I left the parking lot which I app More

by DANC4EVER87
Recommend Dealer
Yes
Employees Worked With
Deven Legg, Deven Legg
Feb 14, 2024 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Feb 16, 2024 -

Ken Ganley Ford Norton responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 12, 2024

Devin was so helpful, understanding and nice. We were on a cross country road too when our car broke down about 20 min from here on Friday afternoon. When we got there, Devin understood the stres More

by sashagourevitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deven Legg
Feb 13, 2024 -

Ken Ganley Ford Norton responded

Sasha, Thank you so much for your excellent review! We are so glad that Devin had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

February 07, 2024

Good honest people I can trust! Thank all of you! Good work Great people. Dependable honest . Love them! More

by Lauradutton29
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Spath
Feb 08, 2024 -

Ken Ganley Ford Norton responded

Laura, Thank you for taking the time to share your feedback with us. Scott and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 07, 2024

Amazing experience. Brianna was a so very helpful and got my car back to perfect conditions! More

by Devin Huwig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Brianna here at Ken Ganley Ford Norton.

February 06, 2024

Brianna was a great help. The check-in gentleman were friendly. The loaner vehicle was a smooth process. I just wish I had the tech explain in detail what they did to fix the More

by joshmccraney2
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Worthington
Feb 07, 2024 -

Ken Ganley Ford Norton responded

Joah, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

February 05, 2024

Deven is a great asset to this dealership and should be recognized as such. Wish I felt the same about my F150 More

by Msabba123
Recommend Dealer
Yes
Employees Worked With
Deven Legg, Deven Legg
Feb 05, 2024 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

February 01, 2024

The Staff is the Best. They always do an Amazing job!! Keep up the GREAT WORK!! More

by hanjoma1
Recommend Dealer
Yes
Employees Worked With
Deven Legg, Deven Legg
Feb 02, 2024 -

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

January 27, 2024

Convenient and friendly Easy to make a last minute appointment when I need to. I drop it off at night and pick it up the following day after work More

by Mprblack
Recommend Dealer
Yes
Employees Worked With
Scott Spath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Spath
Jan 28, 2024 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

Jan 30, 2024 -

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

January 23, 2024

Extremely friendly staff that are always willing to help whenever needed and always have an answer for any questions you may have. The dealership itself is always super clean and everything is always tidy, More

by Harmonzach99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Temsey
Jan 23, 2024 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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