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Ken Ganley Ford Norton
Norton, OH
2,897 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,898 reviews
September 08, 2014
First car-buying experience in 10 years. This was the easiest car-buying experience ever! Joe met me and introduced himself as I was getting out of my old car. I told him what I was looking This was the easiest car-buying experience ever! Joe met me and introduced himself as I was getting out of my old car. I told him what I was looking for and he showed me several that could possibly meet my needs. He was very patient as I took my time looking and exploring possibilities. He was courteous, knowledgeable and didn't mind any question I asked. The paperwork and financing options were explained clearly. I would certainly recommend this dealership if all the employees are as easy to work with as Joe and Craig. More
by babypat
Employees Worked With
Craig Douglas, Joe Catalanotto
September 07, 2014
My Ford experience! I was greeted at the dealers by John Grabowsky.He was very personable and friendly I was put right at ease.He showed me the car I came to see.My husba I was greeted at the dealers by John Grabowsky.He was very personable and friendly I was put right at ease.He showed me the car I came to see.My husband and I have dealt with Ganley previously.We will continue to do so in the future! Thank you so much for a very good experience. More
by kathysfiesta
Employees Worked With
John Grabowsky
September 06, 2014
First Maintenance for My Vehicle - Great Experience I purchased my Raptor from another Ford dealership, but Ganley is the closest to my home and so I took it there for my first maintenance (oil change a I purchased my Raptor from another Ford dealership, but Ganley is the closest to my home and so I took it there for my first maintenance (oil change and tire rotation). Waiting room was very comfortable with large leather seating, good coffee, large LCD TV, and strong wifi. I was able to relax and get quite a bit of work done on my laptop. Mark Kunklier was extremely friendly and professional, going above and beyond by researching new tires for my truck and sitting down and explaining pros and cons of various tire options. I was planning to purchase tires soon from Conrads (1/2 mile from my house), but I will definitely purchase them from Ganley. Overall great experience! I typically drive luxury premium cars because of the first class service, but the European manufacturers have nothing on Ganley Ford! Highly recommend their service dept. More
by cfuss
Employees Worked With
Mark Kunklier
September 05, 2014
Service Department Member To Whom It May Concern: I had the most enjoyable experience (and interaction) with your Service Department. I was pleasantly surprised (and most To Whom It May Concern: I had the most enjoyable experience (and interaction) with your Service Department. I was pleasantly surprised (and most impressed) by the excellence of the facility and friendliness of the staff. Moreover, Mr. Mark Kunklier has proven himself an example of Ganley Ford’s highest tradition of customer care and quality service. Best Regards, Laurence D. Lucy-Evans More
by laurence.d.lucyevans
Employees Worked With
Mark Kunklier
September 03, 2014
Great job I purchased a car from John. He was very informative and answered all my questions. Had a good experience with him. Very happy with John. I purchased a car from John. He was very informative and answered all my questions. Had a good experience with him. Very happy with John. More
by lanafeld
Employees Worked With
John Grabowsky
September 02, 2014
Friendly Made app. on internet took car in ,fast friendly service and A #1 service. Love the xx. in car ready board in waiting room. Had a snack and no wonder Made app. on internet took car in ,fast friendly service and A #1 service. Love the xx. in car ready board in waiting room. Had a snack and no wondering if the car was ready. More
by dalepatrick
Employees Worked With
Bob Bowser
August 30, 2014
Pleasant I had a very pleasant experience and didn't feel pushed at all. Went to the dealer to have work done on one vehicle and come home with a new one. I had a very pleasant experience and didn't feel pushed at all. Went to the dealer to have work done on one vehicle and come home with a new one. More
by oesistar
August 28, 2014
Very Helpful In weighing options about the right time to trade, Tom was very helpful in walking through the pros and cons of keeping existing my car versus severa In weighing options about the right time to trade, Tom was very helpful in walking through the pros and cons of keeping existing my car versus several car possibilities. His low profile and focus on my goals and concerns are a primary reason that I now own the new vehicle. He did something that "pressure salesmen" cannot do... reflectively walk along side the throws of a customer's decision process. The care shown for helping me understand my new Ford were also exceptional. More
by wmorton2014
Employees Worked With
August 23, 2014
Satisfied. I got the car I was looking at with friendly help, ease of paperwork, and a good price. Everything was done simply and with no added pressure. I got the car I was looking at with friendly help, ease of paperwork, and a good price. Everything was done simply and with no added pressure. More
by lkepler3
Employees Worked With
Ray Mattey
August 23, 2014
Repeat Service Customer - Incredibly Friendly & Genuine Ganley Ford always makes things right and easy. They honor yoru loyalty dollars and continually find ways to make service appointments inexpensive. Ganley Ford always makes things right and easy. They honor yoru loyalty dollars and continually find ways to make service appointments inexpensive. We have purchased tires (installed) from Ganley Ford for less than Tire Rack with shipping. Sometimes it takes awhile for service if you are waiting --- I wish they offered loaners --- but the way they treat you as a service customer and their pricing and cooperation I cannot imagine is better anywhere else. Loyal service customer to Ganley Ford! More
by jgaston
Employees Worked With
Bob Bowser, Paul Wilson
