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Ken Ganley Ford Norton

Norton, OH

4.8
3,374 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,374 reviews

December 23, 2019

Desmond is the penultimate asset to your dealership His Desmond is the penultimate asset to your dealership His professional approach is outstanding in every sense He was the contributing factor in comp More

by jcaito
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Bowser, Chad Warner
Jan 03, 2020 -

Ken Ganley Ford Norton responded

We want to thank you for your kind words and leaving such a great review, Your great comments regarding our team really means alot to us. We strive to deliver a 5 star car buying experience to all of our customers and we are thrilled you found this to be the case with Desmond. Please let us know if there is anything we can assist with!

December 18, 2019

Logsdon Family Jim Holley was Amazing! He is knowledgeable and honest, and a straight shooter. If it can be done, he will get it done! Will definitely be back to More

by JFL710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Holley
Jan 03, 2020 -

Ken Ganley Ford Norton responded

Thanks so much for your wonderful comments and leaving such a kind review! We appreciate your business and we are thrilled you had a 5 star experience with Jim! We hope to see you next time!

December 12, 2019

Very helpfull gettting my vehicle fixed quickly great job , always good to deal with the service department . If it wasn't for Tom and Mark taking care of my vehicles in the service department I don More

by pmalagrida00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom and Mark in service
Jan 03, 2020 -

Ken Ganley Ford Norton responded

Thanks for the 5 star rating! We are happy to hear of your great experience with Tom and Mark in our service Dept. We do have a fantastic sales team as well. Any member of our sales team would be happy to assist with purchasing a new vehicle, and will deliver a 5 star car buying experience! If we can help in any way please contact us! 330-745-9081! Thanks again for your business and we hope to see you soon!

December 10, 2019

Exceptional Service Austin & Paul worked for 5 hours to get me in my new vehicle, never gave up and I cant thank them enough! I almost didn't come back after my first vi More

by Taylor Searight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Mertz , Amie Skidmore, Austin Temsey
Jan 03, 2020 -

Ken Ganley Ford Norton responded

Thanks so much! We look forward to your next visit!

December 09, 2019

I want to thank you and your team for giving me a 2nd chance of a car when no one would I love my car More

by Wilsonmarian1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Murch, Staci Stonestreet
Dec 09, 2019 -

Ken Ganley Ford Norton responded

We are happy to hear you love your car! Congratulations! Thanks so much for the 5 star rating and leaving such a great review! We appreciate your business and are thrilled you are 100% completely satisfied. We hope you will continue to choose us for all of your automotive needs!

December 02, 2019

Serviced Ford Escape to change trans fluid and coolant Called for service day before Thanksgiving and got serviced that day. Everything went great. Car was serviced with trans fluid and coolant change. More

by lenwodzisz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager
Dec 02, 2019 -

Ken Ganley Ford Norton responded

Thank you for your 5 star rating. Your wonderful review means a lot to us! Please let us know if there is anything we can do or help with moving forward. We value you as a customer and appreciate your business. We hope to see you soon!

November 30, 2019

Top Notch Service Dept! The best in Ohio. Friendly, helpful and make you feel like family. Highly recommended for all your Ford needs and wants. More

by Jealousjeep
Recommend Dealer
Yes
Employees Worked With
Bob Bowser, Jeff Yeager
Dec 02, 2019 -

Ken Ganley Ford Norton responded

Wow! What a great 5 star review! It means so much to us to know you had a great experience with us. Thank you very much for your recommendation of our dealership. Please let us know if there is anything else we can do moving forward. We are happy to help.

November 28, 2019

Recall Repair This was a recall for my Ford truck.The letter said it could take up to 4 hours. I was at the dealer for less then 2 hours.Your pro ta call to get s More

by c-abaum115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Bowser
Dec 02, 2019 -

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your experience! We appreciate your honest feedback. We are happy to hear you were completely satisfied. Please let us know if there is anything we can do to help in the future!

November 27, 2019

Ridiculous! If you want to deal will a bunch of un educated sales and management people and in an older facility then go here! If there was an option for zero the More

by pmlucas2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Taylor-Mitchell
Nov 27, 2019 -

Ken Ganley Ford Norton responded

Thank you for taking the time to leave us your honest feedback. We are disappointed to hear that you had a negative experience with us, We appreciate you bringing this experience to our attention. We would really like the opportunity to discuss this with you. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. 330-745-9081 Thanks so much and we hope to hear from you soon!

November 26, 2019

Great service. Easy to schedule and work with. Very good communication. Will continue to use as needed. The whole staff at Hanley are friendly and helpful. More

by vmorber
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Nov 26, 2019 -

Ken Ganley Ford Norton responded

We want to thank you so much for your kind comments and 5 star review! It means so much to us to know you had such a great, positive experience with us. Please let us know if there is anything we can do moving forward.We are happy to help. Thanks again for your business and choosing Ganley Ford.

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