Ken Ganley Ford Norton

Great service.They took me to work 20 miles Great service. They took me to work 20 miles away! However, they charged an xtremely high diagnostic fee. Although they gave excellent customer ser Great service. They took me to work 20 miles away! However, they charged an xtremely high diagnostic fee. Although they gave excellent customer service, the prices are way too high for my budget. More

I did not feel a friendly vibe at this location.Also I I did not feel a friendly vibe at this location. Also I heard back biting among colleagues. Probably won't come back. Plus the guy who was wor I did not feel a friendly vibe at this location. Also I heard back biting among colleagues. Probably won't come back. Plus the guy who was working with me was trying to tell me he might not be able to take my car because he might not have the part. I made the appointment like a week in advance. Couldn't you guys figure that out before I took my personal time to get the xxxx car to you? So if you didn't have it I could go somewhere that does have it. You guys need to do better. More

Mark and the employees in your truck service center are the best. They pay attention to details and are professional at their work. Because of Mark and his crew, I now bring all my cars and RV to Ganley the best. They pay attention to details and are professional at their work. Because of Mark and his crew, I now bring all my cars and RV to Ganley for repairs and service. I've lived in the Akron area all my life. There is no better service center. More

The staff was so friendly and very helpful. They took the time to explain the paperwork before I signed it and if I didn't understand something they made sure to explain it even more. I had a great experienc time to explain the paperwork before I signed it and if I didn't understand something they made sure to explain it even more. I had a great experience with this dealership and it's staff and highly recommend it to everyone who's looking at getting a new car More

Aaron was amazing! Very professional and helpful with any questions I had. I can’t say anything bad about the experience I had at Ganley Ford. questions I had. I can’t say anything bad about the experience I had at Ganley Ford. More

Purchased vehicle from online ad. They are public safety and veteran oriented which is greatly appreciated and well respected. Process was easy enough but felt that several needed repairs should have been and veteran oriented which is greatly appreciated and well respected. Process was easy enough but felt that several needed repairs should have been revealed prior to purchase especially safety related items. One item was mentioned and I was directed to their parts department to make my own repairs - wrong answer.I still would have made the purchase but the proactive honesty would have been appreciated. Sales person was friendly, GM's customer service skills are average and somewhat abrasive. Making a unseen internet purchase is more and more prevalent these days, even with mainstream dealerships - some improvements with this facility could make their future more effective. More

The service representative that coordinated the recall & routine maintenance visit on my 2016 Explorer was both cordial & efficient. I was in & out within an hour. that included a car wash. Nice job, John routine maintenance visit on my 2016 Explorer was both cordial & efficient. I was in & out within an hour. that included a car wash. Nice job, John Kirchenbauer. More

Had a problem with my truck and they wor on the next and was done after the part show up running good now will bring it back if it needed. and was done after the part show up running good now will bring it back if it needed. More

Excellent service,very professional,the service techs seem to be very knowledgeable.I have recommended you to family and friends,very polite,friendly,good atmosphere seem to be very knowledgeable.I have recommended you to family and friends,very polite,friendly,good atmosphere More

I have always had great customer service from Paul and the crew. They service my vehicle every 5000 miles and when have additional service done they have always taken care of me with loaner vehicle. Thank the crew. They service my vehicle every 5000 miles and when have additional service done they have always taken care of me with loaner vehicle. Thank you More