Kelly Toyota of Hamburg

Best service! Nicky is the best service writer I've worked with! I've had all make and models but by far any issue I've had Nicky has always helped any way he coul Nicky is the best service writer I've worked with! I've had all make and models but by far any issue I've had Nicky has always helped any way he could! More

My experience with Erin Tobias, great customer service! I recently took my Scion to the Hamburg dealership for an oil change. Erin was able to provide us with a rental car so that I could make it to a fitti I recently took my Scion to the Hamburg dealership for an oil change. Erin was able to provide us with a rental car so that I could make it to a fitting for my wedding dress, and it was very much appreciated. Erin has fantastic communication skills, and a very friendly and professional demeanor. I was immediately informed that my battery was very low, and when Erin called to give me the update, she did not make me feel in any way pressured to buy a new battery right then and there. I did because I knew it was probably the best option and because she also explained where it was at compared to manufacturer recommendations. I only have good things to say about my experience. Erin was an absolute pleasure to work with, and we look forward to working with her in the future. More

Excellent service Nick provided excellent customer service. He upsold me on more repairs that I thought possible. But I feel a lot safer in the car as a result. The Nick provided excellent customer service. He upsold me on more repairs that I thought possible. But I feel a lot safer in the car as a result. The car was washed and Nick even de-greased the windshield wiper blades that were giving me a problem. More

Inspection & Service & new Tires Erin Tobias (now Erin Chicu) was accurate and polite and informative on the recent service to our 8 year old Prius. She also has a good sense of humor Erin Tobias (now Erin Chicu) was accurate and polite and informative on the recent service to our 8 year old Prius. She also has a good sense of humor. Frank & Lila Fretz More

Erin rocks!!! I pulled up 15 minutes late for my service appointment today frazzled as I hate being late for appointments. Erin greeted me with a warm pleasant smil I pulled up 15 minutes late for my service appointment today frazzled as I hate being late for appointments. Erin greeted me with a warm pleasant smile and assured me that my being late was no big deal and that they would get my car done as soon as possible. It's nice to receive such friendly service and a pleasant greeting. She didn't go out of her way to be nice to me, she just was. She is just a genuinely nice and friendly person. I could tell that she takes pride in her work. Way to go Erin. You scored a 10 out of 10 for me. Keep up the awesome work. You deserve that trip to Hawaii! Thank you! Tara Kline More

SUPER I have worked with Nicky and Nate for over a year: First with my MR-2 and then my Acura. The MR-2 was in today and as usual customer service was gr I have worked with Nicky and Nate for over a year: First with my MR-2 and then my Acura. The MR-2 was in today and as usual customer service was great and the work on the car, which was washed, more than met expectations. Both should go. By the way, Greg scheduled the appointment for the drop off and was also very good. More

Best Dealership in 30 miles It was a very pleasant experience to shop of our Toyota Prius at Freedom Toyota in Hamburg, PA. We had been to three other dealership and this was by It was a very pleasant experience to shop of our Toyota Prius at Freedom Toyota in Hamburg, PA. We had been to three other dealership and this was by far the best. More

And they said buying a car would be stressful I don't like buying cars. Every time I've bought a car, it was a hassle, was stressful, and just not a nice experience. But after buying a car from I don't like buying cars. Every time I've bought a car, it was a hassle, was stressful, and just not a nice experience. But after buying a car from this Toyota dealership, I quickly changed my mind. Caleb made the whole process so easy. He had all the information to the car already prepared, and for once! a salesman didn't make me feel like the bad guy. Yea, that's happened. This is the place to buy a car, and Caleb is the man to see. More

Review An area for improvement would be to come up with a 'welcome' desk or receptionist area. I walked in on a busy Saturday and did not know where to go. I An area for improvement would be to come up with a 'welcome' desk or receptionist area. I walked in on a busy Saturday and did not know where to go. I could see salesmen with other customers but felt lost and unsure of what to do other than awkwardly stand there waiting for someone to ask if I was being helped. This might only be an issue on busy saturdays though. More

Test Drive was informative, exciting, and fun! We came into test drive a Rav4 and were immediately greeted by Adam Jamison, who was eager to help us, and wearing a big smile. He was pleasant, helpf We came into test drive a Rav4 and were immediately greeted by Adam Jamison, who was eager to help us, and wearing a big smile. He was pleasant, helpful and extremely informative. We picked out a vehicle to test drive and he reviewed all the vehicle options before we left the parking lot. While we did not make a purchase that day, we were very impressed with Adam's attitude and attention to our needs, so we would definitly recommend Adam and Freedom Toyota to everyone. More