Kelly Toyota of Hamburg

technicians can't even fix a sandwich Technician completely misdiagnosed an overheating issue which caused us to be left on the side of Rte 22 in Allentown immediately after picking up veh Technician completely misdiagnosed an overheating issue which caused us to be left on the side of Rte 22 in Allentown immediately after picking up vehicle due to emergency overheating while visiting relatives in another city. Then said the same problem was due to an aftermarket radiator cap (which Freedom Toyota installed when they replaced the radiator). When they were told we did not believe that was the problem and to keep checking, two days later they called and indicated the real problem was a failed headgasket & quoted the price. We ultimately paid to have the vehicle towed back to Maryland and fixed it ourselves in our driveway for the price of a thermostat and some antifreeze. What was the $894 we paid to have the radiator replaced for? They did however give us a vehicle to use on the comeback and arranged for the tow in but ironically enough the advisor that helped us initially said they do not have loaner cars at that dealership. Contacted upper mgmt, have yet to hear back. The technicians at this store can't even fix a sandwich. Would not recommend. More

Amazing service Doug is a wonderful salesman. He answered every question we had and help make the process of buying a new car easy. We will recommend Doug for sales a Doug is a wonderful salesman. He answered every question we had and help make the process of buying a new car easy. We will recommend Doug for sales at Freedom. More

Doug is great! Doug was extremely helpful in the process of leasing my car. He spent extra time explaining the whole process, which I really appreciate. I always rec Doug was extremely helpful in the process of leasing my car. He spent extra time explaining the whole process, which I really appreciate. I always recommend him and Freedom Toyota to my friends and family! More

Excellent Service Experience The service staff is one of the friendliest and most helpful I have ever dealt with. The key is timeliness and thoroughness. I have had special requ The service staff is one of the friendliest and most helpful I have ever dealt with. The key is timeliness and thoroughness. I have had special requests on occasion and they were all handled with speed and courtesy. I have a high degree of trust in this service department. More

Always a friendly atmosphere!!!!!! Nicky is by far the most caring customer service employee I have ever had the pleasure of dealing with by far. He listens to all of your issues or con Nicky is by far the most caring customer service employee I have ever had the pleasure of dealing with by far. He listens to all of your issues or concerns and actually teaches you more about your vehicle. He goes above and beyond to make me feel comfortable at every visit. More

Great service experience Nicki is always a pleasure to work with. He makes sure he is or has addressed all of your issues and concerns. He makes sure he is up to date on the n Nicki is always a pleasure to work with. He makes sure he is or has addressed all of your issues and concerns. He makes sure he is up to date on the new vehicle operation so that he is able to instruct you how to work things in the vehicle if you are unsure of it. Great person to work with. More

Excellent, caring and hardworking. Everything they do here they do it for you. Attentive, friendly and experienced. My visit was VIP from beginning to end. Doug and Shane worked hard to Everything they do here they do it for you. Attentive, friendly and experienced. My visit was VIP from beginning to end. Doug and Shane worked hard to get me home in a new Corolla. At no point did I feel rushed, pressed into making a choice or uncomfortable. Thank you guys for making my day a great one. More

Positive & informative experience When we purchased our new Camry, Doug Murphy was our sales associate. He was very friendly and knowledgeable when we had questions. We did not feel When we purchased our new Camry, Doug Murphy was our sales associate. He was very friendly and knowledgeable when we had questions. We did not feel rushed or pressured while making our decision. A few weeks after our purchase we were invited to a customer appreciation dinner at the dealership. Doug and his team made sure we were satisfied with our selection. More

A Great Experience My wife and I went to Freedom to investigate what options Toyota had for us to consider. Toyota has a great reputation for long lasting vehicles and t My wife and I went to Freedom to investigate what options Toyota had for us to consider. Toyota has a great reputation for long lasting vehicles and that was our initial interest. We met Doug Murphy and he took a lot of time to educate us about all of the offerings, even though it was clear that we would not be purchasing a vehicle that day. There was no "hard sell" just a very friendly exchange of information. We left that day with the clear understanding between my wife and I that if we ever decided to purchase a Toyota, it would be through Doug. Over the next week or so Doug followed up on our requests for information about a specific model and color combination. When we were able to go back to the dealership a week or so later, the exact vehicle we were looking for had come in to the store the day before. We made a deal we felt was fair and drove home in a new Avalon that afternoon. My wife loves her new car. Thanks Doug! More

Freedom is Great I highly recommed Freedom Toyota to everyone , Doug Murphy and his co-workers very friendly and knowledgeable . Plus when you buy a new toyota he take I highly recommed Freedom Toyota to everyone , Doug Murphy and his co-workers very friendly and knowledgeable . Plus when you buy a new toyota he takes you to CI and treats you to your favorite drink and cigar,my main man Doug E.Fresh is Buying$$$$$$$$$$ More