Kelly Toyota of Hamburg

Good salesman, bad sales manager and service department Was happy with my salesman, Weston, and financing, Shane. I am overall happy with the truck. I am not happy with the service department and the sales Was happy with my salesman, Weston, and financing, Shane. I am overall happy with the truck. I am not happy with the service department and the sales manager. The truck had a few issues that I caught right after I bought the truck. A broken leaf spring and a broken exhaust manifold bolt. They claim the spring wasn't broken when I bought it even though I know otherwise. Being that I had to wait about a month until I could get it to the shop this one is tough to prove. However the broken exhaust manifold bolt wasn't. Even though it was covered by their warranty they refused to fix it because it wasn't leaking. The warranty doesn't say it has to be leaking, it is a broken component of the manifold which is supposed to be covered. So I will deal with these issues over time because I am a mechanic, but I will never recommend them as a place to buy a used car or truck. More

Very Good Experience Jasten Prutzman spent hours with us to make sure that we ended up with the vehicle that was right for us. He was very courteous and informative. Jast Jasten Prutzman spent hours with us to make sure that we ended up with the vehicle that was right for us. He was very courteous and informative. Jasten was extremely knowledgeable regarding the vehicles in their inventory. We were presented with different options that would make it possible to drive away in the vehicle of our choosing. We ended up buying a vehicle that we really love. Would definitely do business with Jasten in the future. More

Friendly Service Freedom Toyota is a very friendly and honest dealership. I compared other cars to the corolla I purchased, and overall I chose the corolla because of Freedom Toyota is a very friendly and honest dealership. I compared other cars to the corolla I purchased, and overall I chose the corolla because of quality and affordable prices. I found cheaper prices, but I went with quality, the sales people are very professional and helpful in all of my questions that I had. If your looking for a reliable car that gets good gas mileage and don't want to be jerked around by the average sales person, than you should visit freedom Toyota. More

Everyone was so friendly, knowledgeable and not "pushy". Our salesmen were great. Not "pushy" and let us have private time to talk. They knew their products and showed us all features. After we purchased, Our salesmen were great. Not "pushy" and let us have private time to talk. They knew their products and showed us all features. After we purchased, the time it took for the transaction was short which we loved. Our car is beautiful and we are so pleased with our decision. We also got a great deal!! More

excellent work and told exactly what was to be done would recommend them to anyone. the work and the help fullness was greatly done. erin did an excellant job as far as helping and what work had to be d would recommend them to anyone. the work and the help fullness was greatly done. erin did an excellant job as far as helping and what work had to be done More

Regular service appointment It was a regular service appointment. My Toyota Yaris was inspected, Had the oil changed & tires rotated. Also, they did the 10,000 mile check-up. T It was a regular service appointment. My Toyota Yaris was inspected, Had the oil changed & tires rotated. Also, they did the 10,000 mile check-up. Then they washed the car & even vacuumed the inside of the car! Is that great or what! Erin Chicu was especially helpful & courteous. More

I had a great experience! I had an awesome experience, all my questions were answered in full details. I was brand new to buying a car, and Jasten made me feel very comfortable I had an awesome experience, all my questions were answered in full details. I was brand new to buying a car, and Jasten made me feel very comfortable and knowledgable of each car that I looked at! I am now a proud owner of a Subaru and could not be more happier with my purchase! You all do a great job, thank you! More

Great Service Experience I've gotten to know Nicky over the past several years by bringing my 2007 Toyota Camry for service at Freedom Toyota. He has always treated me with c I've gotten to know Nicky over the past several years by bringing my 2007 Toyota Camry for service at Freedom Toyota. He has always treated me with courtesy and respect and is the consummate professional. If my car is in need of any additional work, he will explain in detail what needs to be done and the reason for it. He has a very pleasant personality and he doesn't exerts any pressure on me to make hasty decisions. He also will give me a cost estimate of the work that needs to be done. I have had only had pleasant experiences when he was my service attendant. I always look forward to seeing him whenever I visit the dealership. More

Honest, Friendly Dealership We arrived at Freedom Toyota around 2pm or so. As soon as we entered the showroom I felt the up beat vibe. We were helped by the first person I made e We arrived at Freedom Toyota around 2pm or so. As soon as we entered the showroom I felt the up beat vibe. We were helped by the first person I made eye contact with. As we waited to meet the salesman, numerous people, seeing us standing there, offered to assist us. We met our salesman, Doug Murphy and proceeded to match a used car with our expectations and price range. Mr. Murphy worked extra hard to ensure that we were getting the best suited vehicle for our needs and budget. IMO he went the extra mile in his duties to make sure we were satisfied with our used car purchase. we purchased a 2004 Mazda6 with 149000 miles on it. I had a question if the car had timing belt or chain. We then discussed the aspects of a timing chain versus a timing belt. As we were talking about it, Mr. Murphy was perusing his laptop. A few minutes later he told me that he found that the 2004 Mazda we were purchasing had a timing chain and not a timing belt. That bit of information was a relief to both me and my wife and probably saved me some money on getting it checked out. We finished up the paperwork, wrote the check and took possession of the 2004 Mazda. We even posed for a picture with ourselves and Doug. I cannot say enough good things about our car buying experience at FREEDOM TOYOTA. The simple act by Doug Murphy of researching the timing belt/chain question goes above and beyond what I’d expect a car salesman to do. It reaffirmed my belief that I was dealing with a fair, competent and HONEST man. Both FREEDOM TOYOTA and Doug Murphy can be assured that my word of mouth recommendation to anyone in the market for a new or used vehicle will be to send them your way. More

Great sales man helped a lot lots of patients in what were Donny was the best sales person Out of all 4 in recent purchases He helped of with our questions On our 2013 that was recently wrecked and this Donny was the best sales person Out of all 4 in recent purchases He helped of with our questions On our 2013 that was recently wrecked and this is why we had to purchase a new lease More