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Kelly Toyota of Hamburg

Hamburg, PA

4.3
1,353 Reviews

41 Industrial Drive

Hamburg, PA

19526

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1,353 Reviews of Kelly Toyota of Hamburg

April 01, 2016

Awesome service!!! The salesman was very courteous and also very informative.He answered all our questions.He was also a very patient man waiting for me to commit becaus More

by Butler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Reitnour
Apr 30, 2016 -

Kelly Toyota of Hamburg responded

Thank you for your business!

March 29, 2016

Great I have never had a car buying experience like this. It was easy and painless. They asked and I told them and it was over. More

by Diane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Weston Kemmerer
Mar 29, 2016 -

Kelly Toyota of Hamburg responded

Thank you for your review!

March 29, 2016

They're nice, until they have your business and you leave purchased certified vehicle. with 1 year warranty. had to buy battery and they said it wasn't covered. Acted like they didn't know me and didn't c More

by 4runner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Weston Kemmerer
Mar 30, 2016 -

Kelly Toyota of Hamburg responded

Thank you for taking the time to leave a review. We strive to make sure every customer has the same great experience during and after the sale. Most of the time we get it right but we are not perfect. We use feedback from our customers to constantly improve at the dealership. I did research your purchase. It appears that you purchased the vehicle in June. The Toyota Certified 1 year warranty excludes batteries as they are considered a wear and tear item by the factory. I did look and your loan is for 48 months. We do not have a lending institution that offers 49 month terms. The only fees that I can think of may be the fees involved for out of state purchases that are financed. We use a company that insures we use all the correct information for out of state registrations and purchases and isures the proper taxes are paid. If you have any questions on any of the paperwork though, we would be happy to cover anything with you. We appreciate your feedback.

March 24, 2016

Service with a smile Erin Chicu works as a service adviser at Freedom Toyota Scion.I work very long hours so it is hard to schedule service for my 2015 Toyota Tacoma.Erin More

by Thomas Fennell323
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Chicu
Mar 25, 2016 -

Kelly Toyota of Hamburg responded

Thank you for your review! We appreciate you servicing here at Freedom!

Apr 30, 2016 -

Kelly Toyota of Hamburg responded

Happy to hear the great service Erin is providing!

March 24, 2016

bad experience! It is so sad that Toyota does not stand by its name, its parts, its work, and its loyalty to their customers. We own 3 toyota's and i now will never b More

by bauer5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ashley Schweikert
Apr 30, 2016 -

Kelly Toyota of Hamburg responded

Thank you for taking the time to review your experience with us.

March 22, 2016

Great experience Doug Murphy was my sales consultant and just let me say it was one of the most pleasant car buying experiences I can honestly say I've had. Doug is a More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Murphy
Mar 25, 2016 -

Kelly Toyota of Hamburg responded

Happy you had a great experience with Doug!

March 20, 2016

Awesome buying experience I have never had a car buying experience like I had at freedom and with my salesman Donny Frantz. There was no pushy salesmanship or someone telling More

by Kellers272
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny Frantz, Wes Faust
Mar 25, 2016 -

Kelly Toyota of Hamburg responded

Glad Donny was able to provide a great experience!!

March 15, 2016

Excellent Car Dealership Doug Murphy did an excellent job with us. He is very kind and caring about his customers and takes them. We have been dealing with Freedom Toyota (b More

by Cindynator
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Chatel, Doug Murphy, Wes Faust
Mar 25, 2016 -

Kelly Toyota of Hamburg responded

Thank you for your review!

March 14, 2016

Help with a 4runner Chelsea has gone above and beyond to help me find my dream 4Runner, we have a scheduled a test drive and will hopefully be purchasing a 2016 4Runner t More

by Nikkimayor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea Zakeosian
Mar 25, 2016 -

Kelly Toyota of Hamburg responded

Always great to hear when your staff exceeds expectations! We appreciate your business!

March 13, 2016

Freedom Toyota Hamburg Pa. # 1 in service , and caring !! Hi Raj just want thk. you and staff again for putting me in my new rav and how you and staff went beyond to do so. ?? ... It is my first Toyota ,but m More

by KJ 6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raj Majumdar, Wes Faust, Shane Remp
Mar 25, 2016 -

Kelly Toyota of Hamburg responded

Thank you for your review Karen and Joe!

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