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Kelly Toyota of Hamburg

Hamburg, PA

4.3
1,353 Reviews

41 Industrial Drive

Hamburg, PA

19526

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1,353 Reviews of Kelly Toyota of Hamburg

September 01, 2017

A life changing purchase! My wife and I came into the dealership with a leased 2016 RAV4 that was causing us to worry about the mileage we had been putting on the car. We were More

by numbeonecustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raj Majumdar
Nov 10, 2017 -

Kelly Toyota of Hamburg responded

Thank you so much we are so pleased that you had such a great experience

August 31, 2017

Worst Car Went to this dealership thru word of mouth. My sales man jasten prutzman was the greatest guy in the world and still is I say this because their is on More

by Verymad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jasten Prutzman, Ray Dubbs
Aug 31, 2017 -

Kelly Toyota of Hamburg responded

Thank you for sharing your experience with us. Here at Freedom we take these concerns very seriously. I would be happy to address your concerns about the paint on your Kia Soul. I have checked with the managers at the Toyota Store and the bumpers that you are having clear coat issues with were a problem when you purchased the car over a year ago. The bumpers where not painted by Freedom or any of our certified vendors or we would be able to get them repainted for you. We did inspect them at time of sale and there were no signs that the clear coat would peel furthermore there was no documentation on the car fax to alert us to a problem. We of course would stand behind any work that we would have done and any issue you have during the initial warranty period after a used vehicle purchase. I also notice that you are acting on the assumption that the vehicle in question was in fact certified and I am sorry but that is not true. We can only certify vehicles that meet the factory criteria and they must be Toyota's or Hyundai's. We have been in contact with you and are still willing to work with you to find a solution to your problem with your bumpers. I know you still need help to get into a newer vehicle and we have made numerous attempts to help you including offering well over the book value for your Kia. If you have any questions or would like to discuss further please feel free to contact me directly at 610-969-7750 thank you John Bobo

August 30, 2017

great experience didn't have a lot of money to spend but they worked with me to get a good trade in and a great deal on a great used car.would recommend highly to anyo More

by brenda1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasten Prutzman, Chelsea Zakeosian
Aug 31, 2017 -

Kelly Toyota of Hamburg responded

This is great!! So glad we were able to help you out.

August 18, 2017

TOYOTA C-HR ALL THE WAY ONE OF THE BEST DEALERSHIPS I HAVE EVER BEEN TO. IVAN MADE U FEEL AT HOME AND PEACE. I WILL TELL EVERYONE ABOUT FREEDOM TOYOTA. 2 THUMBS UP.. More

by kdogg
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Remp, Ray Dubbs, Chelsea Zakeosian, Ivan Marquez-Rivera
Aug 22, 2017 -

Kelly Toyota of Hamburg responded

Thank you for the five stars

Aug 22, 2017 -

Kelly Toyota of Hamburg responded

Thank you for the great review

August 18, 2017

The excellent experience I expected. Knowing the owner of Freedom Toyota from decades ago, I expected his personality to translate to a business with excellent service, customer treatment More

by Shrappnel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsea Zakeosian, Yinette Roa
Aug 22, 2017 -

Kelly Toyota of Hamburg responded

Thank you so much for the great review. Everyone in the Freedom family works so hard to give the best experience and put the customers needs first. We are so glad we were able to do this for you and we hope we were able to improve you life in some small way.

August 09, 2017

A great experience at Freedom Toyota I went in to Freedom because I was looking for a newer car with less miles for travel. I met with Donny, he was very personable and his first priority More

by Em2021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donny Frantz
Aug 22, 2017 -

Kelly Toyota of Hamburg responded

Thank you so much

August 07, 2017

No Haggle Dealership? Found a great Toyota Corolla on Autotrader at this dealership, but when I called to make a reasonable cash offer I was told that the dealership only a More

by Ed737
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Blake Steffenhagen
Aug 08, 2017 -

Kelly Toyota of Hamburg responded

Thank you for your feedback Ed. We put a great deal of effort into pricing our vehicles to the market and similar vehicles in the surrounding area. While most dealerships start at MSRP or Blue Book we discount our cars up front and give a fair price without the hassle and haggle of negotiating. Most of our customers appreciate that process as opposed to going back and forth.

August 03, 2017

Knowledgeable and courteous staff Visited dealership to look for a replacement for our second car. We were met by Raj, who guided us through the inventory, and explained some of the sp More

by jcevans8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jermain Long, Raj Majumdar, Ray Dubbs
Aug 03, 2017 -

Kelly Toyota of Hamburg responded

Thank you so much for the great feedback. We appreciate your comments. Hope you enjoy you new car

July 22, 2017

Our new Toyota 4 Runner We received excellent service. Salesman was very informative, mannerly and answered all our questions. He made us feel very comfortable because he was More

by Ruth179
Recommend Dealer
Yes
Employees Worked With
Blake Steffenhagen
Jul 28, 2017 -

Kelly Toyota of Hamburg responded

Thank you for the great review.

July 15, 2017

Very satisfied Cannot say enough good things about our experience at Freedom. Blake was wonderful and found the exact vehicle we needed. No pressure and a great pers More

by pat223
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake
Jul 28, 2017 -

Kelly Toyota of Hamburg responded

Thank you for the great review.

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