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Kelly Toyota of Hamburg

Hamburg, PA

3.9
1,357 Reviews

41 Industrial Drive

Hamburg, PA

19526

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1,357 Reviews of Kelly Toyota of Hamburg

September 03, 2013

Great experience all the way around at Freedom Toyota. My wife and I entered with specific car in mind, an FJ Cruiser. We were matched up with Jasten, who was very knowledgeable on the FJ Cruisers and wa More

by rafpsu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasten Prutzman, Eric Savage, Eric Savage, Jasten Prutzman
Sep 26, 2013 -

Kelly Toyota of Hamburg responded

Thank you for your review and your business. Glad Jasten was able to answer all your questions and make sure you had a great purchase experience.

August 31, 2013

We had a FANTASTIC experience today at Freedom Toyota! The general manager Mark was so friendly and our salesman Doug was nice, courteous and knowledgeable! Such a great experience! I think the world of t More

by Tee moose
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark- gm, Doug- sales, Doug Murphy
Sep 26, 2013 -

Kelly Toyota of Hamburg responded

So glad the whole staff pitched in to make sure you had a great experience. Thank you for your business!

August 30, 2013

The service department is excellent! Ashley always graciously assists me when I come for service and is very kind. Andrew helped me courteously with service. More

by Cindynator
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley abd Andrew, Ashley Schweikert
Sep 26, 2013 -

Kelly Toyota of Hamburg responded

Glad Ashley goes out of her way to take care of you. Thanks for your review and your business.

August 30, 2013

I have found the staff and service at Freedom Toyota to be cordial and professional every time I have a reason to visit the service department. They take very good care of my vehicle, I trust them and alwa More

by thal125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicola Gentili
Sep 26, 2013 -

Kelly Toyota of Hamburg responded

Glad we are keeping up the good work. Thank you for your business.

August 29, 2013

Erin did her best to ensure I had a stress free experience. Her professionalism, knowledge, and kindness were excellent. I felt at home while working with Erin. More

by mmajetsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Tobias, Erin Chicu
Sep 26, 2013 -

Kelly Toyota of Hamburg responded

Thanks for reviewing our dealership! I'm glad Erin did her best to take care of you.

August 28, 2013

I took my car there for an oil change. They said it would take 2 hours which I think is rediculous for what I wanted done. They took me home and left me there for 5 hours and told me they had nobody to brin More

by chuckreppert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Tobias, Erin Chicu
Aug 28, 2013 -

Kelly Toyota of Hamburg responded

Thank you for your review. Although an oil change doesn't take 2 hours sometimes our scheduled appointments make it hard to get to drive-in customers in a timely manner. This has been brought up and we are looking into a solution. Regardless of that your phone message should have been returned. I will forward you review over to our service manager so we can avoid repeating this error. Thank You Brian Rowe Freedom Auto Group

August 27, 2013

My wife and I purchased a 2011 Prius at Freedom Toyota Scion in July. We are very happy with our new car, and just as happy with our experience at the dealership. We went to Hamburg from Harrisburg be More

by bedastokes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Elliott
Aug 28, 2013 -

Kelly Toyota of Hamburg responded

Thank you so much for your review! Dan is a new addition to our sales staff and it is always great to hear how they are doing. We appreciate your business.

August 27, 2013

I was referred to this dealership by my neighbor Nick Gentilli who works at Freedom in the service department. I was originally impressed by the size of the facility and the amount of vehicles they had i More

by rpratt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicky Gentilli
Aug 28, 2013 -

Kelly Toyota of Hamburg responded

Thank you for your business and your review!

August 27, 2013

Great Job, but the car wash was very bad, better off not doing it. My 8 year old does better. If you are going to wash the car do it right. This is not the first time the car wash was bad. More

by alan0464
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Tobias, Erin Chicu
Aug 28, 2013 -

Kelly Toyota of Hamburg responded

Thank you for taking the time to review us. I will bring your review to the attention of our Reconditioning Manager so he can address the issue with his staff. Thank You Brian Rowe Freedom Auto Group

August 26, 2013

Doug is a great guy. Helped us out a lot, very friendly and made sure he could do whatever he could to make sure we were satisfied. I highly recommend Doug to anybody. More

by tsmith93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Murphy, Doug Murphy
Aug 28, 2013 -

Kelly Toyota of Hamburg responded

Thank you for taking the time to review our dealership and Doug. We appreciate your business and your feedback!

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