Keeler Honda

Maintenance I took my car in to have the air conditioner fixed. When I got out of my car, the service guy asked me if I wanted them to look at the "squeak" in I took my car in to have the air conditioner fixed. When I got out of my car, the service guy asked me if I wanted them to look at the "squeak" in my rear tire, a sound I had never heard. He came to me in the waiting room and said my rear brake pads were low. I said I thought they had just recently put new ones in. He said they were the front pads. When I got home with my $300.00 plus bill I looked at my maintenance history and discovered the rear pads had been replaced two years previously. The bill indicated that I had told the service individual about the squeak in the rear week, a blatant falsehood. More

A great family experience Our family of 3 was in the market for a 2007 Honda CR-V, Keeler had one in stock with all the options that were important to us, at a GREAT PRICE. I Our family of 3 was in the market for a 2007 Honda CR-V, Keeler had one in stock with all the options that were important to us, at a GREAT PRICE. I called and spoke with a salesman named Jeff Lynch, who was courteous and professional on the phone. He took his time to double check that the car was still available, and called me right back to confirm. We drove down, he had the keys ready and the car pulled up as he knew time was important to us. Jeff did a great introduction of the vehicle, talking to me AND my wife throughout. Typically when we shop for a car together, my wife tends to feel ignored by the salespeople, but Jeff was a breath of fresh air. We drove the car and LOVED it. Negotiating a deal was painless. The dealership replaced the brakes, rotors, wipers, tires (even though they looked and drove good to me), and all the fluids. It felt like a brand new car when we drove it off the lot. I had a few questions about the car after we left, and was able to email Jeff, and get FAST answers without delay. We've bought a lot of cars over the years, and what my wife noticed the most, was how professional the staff at the dealership was. While we were there, there was no xxxxxx business, we overheard conversations with salespeople calling in to check on their customers, and the service department answering questions from other customers. I recommend this place to everyone I know. Ask for Jeff - He'll take great care of you. Our dealer is Keeler. More

Horrible Experience Incredibly aggressive and pushy, the epitome of a slimy car sales guy. Did not want them running my credit app but they did so anyways, and on top of Incredibly aggressive and pushy, the epitome of a slimy car sales guy. Did not want them running my credit app but they did so anyways, and on top of it shot gunned my app out to as many banks as they possibly could and ended up making my credit score drop 50 points in 3 days to make it difficult for me to go anywhere else. Thankfully I was able to still get a good APR. Awful experience will never go back. Rensselaer Honda was great! More

Terrible manager We visited the store and negotiated a price. The next day, we called in advance to make sure the store still keeps the sale price for the vehicle we w We visited the store and negotiated a price. The next day, we called in advance to make sure the store still keeps the sale price for the vehicle we were interested. When we drove all the way to Keeler and ready to buy the car, the manager said he would not offer the price. The store manager was rude and did not have any integrity. It only makes me wondering what their service would be if I bought the car there. I am glad that I didnt make any purchase there, and will never ever visit this store. There are so many Honda dealer in the nearby area, I am surprised this store hired such a terrible manager to harm the reputation of this store. The good review for the Friendliness is for the sale man we worked with, Scott. He went above and beyond to present the car to us and to get us a reasonable offer. He had over 20 years of experience and known the stuff he was talking about. I am just feel sorry that such a good person is in a terrible hand. If Scott is in another dealer, we probably would have made a deal. What a pity. More

A great experience! I just leased a car with Keeler Honda. It was my first time leasing, as I have only always purchased cars before. Wendy Darling was the sales consul I just leased a car with Keeler Honda. It was my first time leasing, as I have only always purchased cars before. Wendy Darling was the sales consultant that met with me. She was great to deal with- what a breath of fresh air! She was not your typical salesperson., she was very easy to deal with. She really understood what I was looking for. She is very knowledgeable and very committed to providing the highest quality of service. I highly recommend both Keeler Honda and Wendy Darling. More

Bought two cars, excellent service My husband and I leased a civic just recently ~ the service was great! Sales rep. Ted Bence is great guy, easy to work with, he listened to what we wa My husband and I leased a civic just recently ~ the service was great! Sales rep. Ted Bence is great guy, easy to work with, he listened to what we wanted and how much we wanted to spend. We purchased a CRV a year ago and came back. Keeler is the best dealer out there, they have great customer service! We went to many dealers before coming to Keeler and I'm glad we did!! No hassles! We definitely recommend going to Keeler. We've never owned or leased a Honda before, we're glad we did! Thank you to everyone at Keeler for making our purchases a great experience! We will be back! :-) :-) More

We took our Honda Accord in for the second time for a squealing noise that occurs when driven. Again the mechanic could not duplicate the noise and stated there was no issue. They tried one of their pawn squealing noise that occurs when driven. Again the mechanic could not duplicate the noise and stated there was no issue. They tried one of their pawn tricks telling us we ride the clutch when we drive. We are very skilled drivers and have driven manual transmissions all of our adult life. In no way do we ever ride the clutch and we take this as a direct insult. The mechanics were very rude and when my wife questioned them they got the manager involved. The manager was also very rude to my wife as well. My wife tried to explain the car she is driving is a rental car and she is not going to purchase it if they can’t fix it. The manager rudely told her to buy a car from another dealer. When the lease was up in June of 2015 we were going to purchase a new car from Keeler with cash. Not only has Keeler lost our business but will lose the business of every one of our family, friends, acquaintances and all we can spread the word to with whatever means available. They also charged us $50 for labor costs, I was under the impression as long as you have a lease your vehicle is covered bumper to bumper. More

Worst service ever!!! Came in to get inspection done. Promised an hour but turned into two hours and a half. On top of that when I paid and ready to leave, I realized they Came in to get inspection done. Promised an hour but turned into two hours and a half. On top of that when I paid and ready to leave, I realized they didn't whole punch my inspection sticker. So they had to bring the car back in and took another thirty minutes. On top of all this, they had scratched my windshield with the tool the used to carve out a while in my inspection sticker and sliced up my registration tag next to it. I was the first to arrive and the last to leave out of the six people they let ahead of me. They weren't even apologetic. I will never be back here again. After years of loyalty, this is what their service has become. More

Contacted Keeler Honda because my AC wasn't working and my regular mechanic told me his computer could not diagnose my issue, therefore had to go to the dealership. I left a primary contact number and and my regular mechanic told me his computer could not diagnose my issue, therefore had to go to the dealership. I left a primary contact number and a secondary, Scott called the secondary number first; no big deal. Called him back to get his voicemail, left a message for him to call me back. 3 1/2 hours later, I had still not heard back from him. Called him back and he picked up after a few rings. Scott was very brief with me, only spitting out lingo that a mechanic would understand. His exact words, "its gonna be around a thousand dollars"(no exact estimate). He stated that I needed a new compressor, contrary to what my mechanic speculated(he was able to give power to the compressor and cold air blew out). I told him to not touch it, and that I would be there after work. Went to keeler after work to pick the car up. Before I left work, I researched the cost of said compressor. I found one for $150. Scott's estimate was for $531. When I brought up the fact that I had seen one for that price, his words, " Great, get it then". Basically telling me to not give them my business. Needless to say, I didn't need any persuasion. After all that, they were more than happy to take $105 for the 'estimate'. Scott was extremely unprofessional, rude and short with his explanations. I would NEVER suggest going to this dealership, unless you absolutely have to. Trust me, you will leave frustrated, or with empty pockets. Or both. More

My Honda, although approaching 14 years old, works phenomenally. But because of its age I get really anxious on the rare occasion something goes awry. On Friday I went to heat it up before heading to phenomenally. But because of its age I get really anxious on the rare occasion something goes awry. On Friday I went to heat it up before heading to work and it was fine, I went back to it ten minutes later and pretty much all my dash warning lights were on/flashing. I carpooled to work instead of risking it breaking down on me. When I got home later that day, I tried to turn it on but it wouldn't start. I assumed maybe I had a dead battery, but that didn't quite make sense to me since I had been able to start it just fine earlier that morning. So knowing I was going to have to involve a mechanic, I was little anxious and very apprehensiveness because I've personally never had to before. After attempting to jump-start my car in what took a good 40 minutes, I carefully though quickly drove it to the nearest repair shop before my electrical system could fail again. Keeler Honda happened to be that shop. I didn't know the protocol or where exactly to go and I didn't make an appointment, so I just walked in and was greeted instantly by a salesman. I told him my car needed to be seen and he directed me right to the shop, telling me how to pull into it, what to say/who to talk to, and assuring me that the place was heated (it was really cold out!). I did just that and didn't even have to wait to be seen! My mechanic, Steve, was great. I felt very comfortable leaving my car with him. He told me he'd test the electrical system and if it was in fact just a dead battery, he'd go ahead and fix it for me that night after quoting the price. If there was a different or another problem, he said he'd call me before doing anything. A few hours later he called and said after the tests, he determined it wasn't the battery--it was the alternator! Which is what I was beginning to suspect through online research anyway. He quoted me the price and I gave him the go ahead to fix it. The very next day he called and told me it was all fixed, tested, battery re-charged, and ready to go! I went to pick up my car a few hours later, thanking Steve for his help again. He assured me everything checked out once again. I was certainly glad to hear it. And furthermore to my surprise, they also washed my car! It had gotten very dirty and white-streaked because of the recent winter-weather roads, but it was all clean when I got it back. This girl's certainly a happy customer! I'm not really sure what competitors charge for the same service, but I think the pricing was fair. I was happy to pay regardless because of the experience in general. I'm new to the area, but Keeler Honda is most likely where I'll continue to go with my Honda. It was quick, easy, and pretty spectacular. More