Keeler Honda

Jon was very perceptive to what my needs were and delivered. I can see why Keeler was voted #1 in the Capital Region. The entire process was professional and easy. I can come out and say that I st delivered. I can see why Keeler was voted #1 in the Capital Region. The entire process was professional and easy. I can come out and say that I strongly recommend Keeler to any Honda buyer. Thanks for the wonderful experience! More

I wanted to try out Keeler Honda and dropped off my Civic for an oil change on Friday, 7/1. On completion of the oil change, I was given a cool looking "report card" where, according to Keeler, my car was in for an oil change on Friday, 7/1. On completion of the oil change, I was given a cool looking "report card" where, according to Keeler, my car was in green which means checked and ok in all the categories. Shawn the service rep said the car was inspected as part of the oil change and everything looked fine. The next time I took my car out on Sunday, I was shocked when the exhaust pipe broke when my husband was driving. One end of the pipe was hanging loose and the car was extremely noisy making it impossible to drive. I called Keeler on Tuesday, 7/5 and explained my experience and my surprise at the fact that the inspection supposedly done by Keeler a couple of days prior to the incident had not flagged this impending problem. <br><br>The Keeler representatives and manager that I spoke to were not only unapologetic about the fact that they had not done the inspection properly, but tried to gloss over the issue by telling that they only did a "visual inspection" of the exhaust pipe. When I pointed out that their "report card" clearly mentioned that the underside of the vehicle had been inspected and that the muffler and exhaust pipes were ok, they became highly unfriendly and said that they could do nothing to help me. Eventually, when I took my car to another repair shop, I was even more shocked to discover that my exhaust pipe had been severely corroded and rusted in several places and that even an untrained eye, let alone a dealer, could have easily spotted this by a mere visual examination. <br><br>Keeler not only did a poor job, but did their best to make me feel that I was making a hue and cry for nothing. Theirs is probably one of the worst dealerships I have ever been to, and I strongly urge potential customers to deal with them with great caution. More