Keeler Honda

After requesting online prices from a few Honda dealers, I test drove a Fit, and was very impressed with the salesman who helped us (Frank). He was very low pressure and friendly. Later the same day, I got I test drove a Fit, and was very impressed with the salesman who helped us (Frank). He was very low pressure and friendly. Later the same day, I got an offer from another dealer, so I called Frank to see if he could match it and was told he won't be beat on price, so come on in. I did, and we settled on a purchase price and trade-in price. I was very pleased with the purchase price (they matched the other dealer's offer), but I was pretty uncomfortable with the trade-in price. That was the only part of the process when I felt like I was on the spot a little (I'm not a good negotiator). The next day, I asked for more on the trade-in, and the Sales Mgr. agreed to it. The Finance Mgr showed me some extended warranty stuff, but I said no thank you and that was it (no pressure there either). They also matched my credit union loan rates (I had been pre-approved), so that saved me some time. When I went back to take delivery of the car, everything was perfect. All the numbers were what we agreed on (other dealers, like Saturn, have changed the interest rate on the loan -- Keeler did not do that). Frank told me what I need to know about the Fit's controls, features, etc, and I was in and out in about 25 minutes. I plan on getting another car sometime in the next year, and based on this experience, Keeler will absolutely be my first choice. More

The salesman Frank Foli spent a good amount of time with us and was very patient. He was able to answer all our questions and we never felt any sales pressure whatsoever, Frank was very friendly and made us us and was very patient. He was able to answer all our questions and we never felt any sales pressure whatsoever, Frank was very friendly and made us feel comfortable dealing with him. Everyone we dealt with at the dealership was very courteous and professional. The bottom line was that they were easy to do business with and made my wife and I very comfortable and made our car buying experience an enjoyable one. We felt we got a good quality Honda at a fair price. We will recommend them to all our friends. More

Jon was very perceptive to what my needs were and delivered. I can see why Keeler was voted #1 in the Capital Region. The entire process was professional and easy. I can come out and say that I st delivered. I can see why Keeler was voted #1 in the Capital Region. The entire process was professional and easy. I can come out and say that I strongly recommend Keeler to any Honda buyer. Thanks for the wonderful experience! More

I wanted to try out Keeler Honda and dropped off my Civic for an oil change on Friday, 7/1. On completion of the oil change, I was given a cool looking "report card" where, according to Keeler, my car was in for an oil change on Friday, 7/1. On completion of the oil change, I was given a cool looking "report card" where, according to Keeler, my car was in green which means checked and ok in all the categories. Shawn the service rep said the car was inspected as part of the oil change and everything looked fine. The next time I took my car out on Sunday, I was shocked when the exhaust pipe broke when my husband was driving. One end of the pipe was hanging loose and the car was extremely noisy making it impossible to drive. I called Keeler on Tuesday, 7/5 and explained my experience and my surprise at the fact that the inspection supposedly done by Keeler a couple of days prior to the incident had not flagged this impending problem. <br><br>The Keeler representatives and manager that I spoke to were not only unapologetic about the fact that they had not done the inspection properly, but tried to gloss over the issue by telling that they only did a "visual inspection" of the exhaust pipe. When I pointed out that their "report card" clearly mentioned that the underside of the vehicle had been inspected and that the muffler and exhaust pipes were ok, they became highly unfriendly and said that they could do nothing to help me. Eventually, when I took my car to another repair shop, I was even more shocked to discover that my exhaust pipe had been severely corroded and rusted in several places and that even an untrained eye, let alone a dealer, could have easily spotted this by a mere visual examination. <br><br>Keeler not only did a poor job, but did their best to make me feel that I was making a hue and cry for nothing. Theirs is probably one of the worst dealerships I have ever been to, and I strongly urge potential customers to deal with them with great caution. More