Kearny Mesa Toyota

We have been scammed again by this dealership. After several service issues with two vehicles (including body damage while in their shop and sending it through their car wash with windows open), we have several service issues with two vehicles (including body damage while in their shop and sending it through their car wash with windows open), we have resorted to taking video and pictures of our vehicles prior to service in order to prove damage. Another issue is this: we sent our vehicle in for 75k service just before our warranty runs out. We were quoted a $99 rate and left the car for the day. Got a call around lunchtime stating that all the warranty and service bulletin work was done, but they found a couple other issues. They quickly mentioned that three bulbs needed to be replaced (just one rear and two side lights - small) but the fuel induction service needed to be done. My husband asked questions about the fuel induction being replaced and the service rep listed off at least five things that this service entailed. It was going to cost an additional $240... but he was just told the total would go to $340. When asked when it would be finished, he was given an estimate of 3 hours. This led us to believe that the fuel induction/cleaning service was a majority of the cost and that takes 3 hours. Well, when we picked it up, we found the three bulbs cost less than $5 total... but we were charged $103 to install them!!! The fuel induction service was only $110 but it was nearly the same amount to put the three bulbs in! This is the same practice that they've done before. We were also charged for fixing something that was a warranty replaced item that was still giving us trouble! Not happy. More

Completely incompetent and dishonest service department. Had my truck brought in for routine service and a replacement for a defective speed control sensor. Mentioned an annoying chirping coming from the gl Had my truck brought in for routine service and a replacement for a defective speed control sensor. Mentioned an annoying chirping coming from the glovebox when the AC or heat is on. I stated clearly where the noise could be isolated and even suggested a bad fan blower. Was quickly steered toward "rodent damage" as the culprit. Took about three weeks to get my truck back. Dealership found a few leaves behind the cabin filter and claimed it was a rodent nest. Billed my insurance company close to $2500 in xx labor charges. Noise is still there and the dealership has been doing 180s on their story. Mark Foster is a liar who is trying to cover up insurance fraud. I will be following up the BAR, Burea of Automotive Repair and pursuing legal action. Turns out Toyota even released a service bulletin years ago addressing my exact problem with the noisy fan motor assembly. Interesting no one at the dealership was aware. It's amazing what 5 minutes on Google can dig up. More

I took my 2008 Camry here for the first time for an oil change. After the oil change, I paid at the cashiers desk and my receipt printout included a coupon for transmission fluid exchange. Then I went to m change. After the oil change, I paid at the cashiers desk and my receipt printout included a coupon for transmission fluid exchange. Then I went to my service adviser to ask about something. While talking to me, he took my receipt and slyly tore off the coupon and threw it in the trash. I came out after talking to him and realized that he had torn the coupon. I went back to him and asked about it. He said he did not realize that he did that. But when he looked in the trash, there it was. Then he told me that I do not need the coupon anyway as my car does not require a transmission fluid exchange. I believed him and came out and looked at the recommended maintenance section of my work order, and guess what they had recommended transmission fluid exchange. I again went back and confronted him about it. He told me that they were wrong to recommend it since it is not required. There are multiple things which are wrong about this whole scenario 1. He should not have tore off the coupon. I did not ask for it. It printed as part of my receipt. It seemed sly and dishonest. 2. Either they are recommending maintenance which is not required or the service adviser was lying. More

In the past 18 years I have purchased 3 new cars from this dealership. The first ( 1993 P/U truck) needed service after the warranty had expired. Scott Buckner, the service manager went well beyond this dealership. The first ( 1993 P/U truck) needed service after the warranty had expired. Scott Buckner, the service manager went well beyond the call of duty to mitigate my repair expenses. Since then, I have purchased vehicles for my children (2006 Carolla & 2009 Scion) at that dealership and they are serviced there as well because of this lasting experience with Scott. All dealersips should have the good fortune to have such a leader of integrity putting customer service needs first. More

We have been having our Toyota vehicles exclusively serviced at KMT for nearly 30 years (three currently owned, four total, all purchased from this dealer). Our overall experience has been fine - frie serviced at KMT for nearly 30 years (three currently owned, four total, all purchased from this dealer). Our overall experience has been fine - friendly, generally timely, and thorough. Unfortunately, we have recently experienced significant quality control problems in the Service Department. Following each of two recent services on our Sequoia (April 2010, June 2010) we have had major breakdowns within a day or two of pickup, with both involving stranding and subsequent towing back to the dealership. The first was brake lockup following a caliper replacement (not related to any of the recent recalls). This past week, following a 60K service and other major preventive maintenance recommended by our service advisor, we were again disabled when the upper radiator hose came detached and sprayed coolant throughout the engine compartment. The cause was a technician mistake wherein the hose clamp was not attached and no one caught the problem before our vehicle was returned to us. To KMT's credit, free towing was provided and rental cars provided while corrections were made. In the brake failure case, the technician at his request personally met us, apologized, and did his best to ensure the follow-on repair was done to the highest standards. For the radiator hose detachment, though, the response was less forthcoming, particularly with regard to determining whether or not the loss of coolant had damaged our engine. I felt it necessary to contact the service manager to voice my concerns after we were told the technician had replaced the coolant and was "driving it hard for 20 miles to ensure it doesn't overheat". A diagnostic test in the facility seemed more appropriate. Overall, we are becoming concerned that workload and/or some other systemic problem(s) in the service department are resulting in mistakes and possibly future harm to our vehicles or ourselves. More

Always on time, always friendly, always superior service. Always on time, always friendly, always superior service. Always on time, always friendly, always superior service. Always on time, always friendly, Always on time, always friendly, always superior service. Always on time, always friendly, always superior service. Always on time, always friendly, always superior service. Always on time, always friendly, always superior service. Always on time, always friendly, always superior service. Always on time, always friendly, always superior service. Always on time, always friendly, always superior service. More

This dealership and particularly the service rep, Sean are very accommodating and helpful. I'm checked in in minutes, free rental vehicle for the 30,000 mile service I just had completed. Return and back are very accommodating and helpful. I'm checked in in minutes, free rental vehicle for the 30,000 mile service I just had completed. Return and back in my Four Runner in minutes again. Sean knows who I am and when I got there for this service he was standing there when I opened the door. Wow! Can't say enough about the dealership which is where I bought the vehicle and have had all the service work done since. Amazing. More

Always consistant good customer service for my 1991 Camry. No worries. Never pushed into un-needed repairs over 15 years of service work. Always a organized service process with proper results.Consider Camry. No worries. Never pushed into un-needed repairs over 15 years of service work. Always a organized service process with proper results.Considering buying another Camry at this dealer as the service is so good. More

Go to dealership for annual maintenance. The staff has Go to dealership for annual maintenance. The staff has always been very friendly and does not appear out to get all my money I compared prices to ot Go to dealership for annual maintenance. The staff has always been very friendly and does not appear out to get all my money I compared prices to other dealers, and their prices are lower than the others, which were trying to package more in the service. This dealership is willing to provide temporary car during repairs For the 2nd time in a row, this dealership had "math" problems in the bill that they immediately corrected once I noticed them. This is a very serious and bad issue. The wait was too long in getting my car back after I had paid for it. All that said, the service rep did compensate me for some of the troubles that were their fault. More

Don't even bother dealing with the used car manager, Jimmy. I bought a car from them a few months ago. Came back 30 days too late about the front windshield molding and he was able to have it taken ca Jimmy. I bought a car from them a few months ago. Came back 30 days too late about the front windshield molding and he was able to have it taken care of. However, the guy who fixed it told me I was also missing a piece on the bottom. I dropped by the same day and the first thing I did was thanked him for getting it fixed and then I told him about the bottom piece missing. He didn't believe me even when I showed him another car so he could see. He lied to me, told me a story about how some people are like his wife when people do nice things for them. He basically called me ungrateful, walked away from a customer and put me down. All of this for the $15k that I spent? Jimmy is absolutely horrible and makes this location and company look bad. More