Kearny Mesa Toyota

If there was an option to select 0 stars I would have My experience with the sales representatives at Kearny Mesa Toyota was so awful and unprofessional that I felt the need to post my first yelp review. My experience with the sales representatives at Kearny Mesa Toyota was so awful and unprofessional that I felt the need to post my first yelp review. I entered the lot and was approached by a young gentleman, approximately my age (mid 20s). I had come to test drive the 2019 Rav4 Adventure which I had researched beforehand. We chatted for a few minutes and he soon took my license to retrieve the keys for a test drive. Upon his return he was accompanied by another salesman who appeared to be of similar age and equally lacking of experience. He proceeded to explain that because I was not interested in purchasing a vehicle until October 1 (35 days from today) that taking me on a test drive was a "waste of their time" and that they "had another appointment in 10 minutes." This absurd excuse for customer service caught me by surprise to say the least. Especially given that there were at least 5 salesmen and two managers huddled around the entrance, none of whom were assisting a guest nor coming remotely close to selling a vehicle. Had I been a man in his 40s accompanied by his wife I can guarantee that I would not have been discriminated based on my age nor denied a 5-10 minute test drive. Had this salesman been even remotely competent or decent at his job, maybe it would have dawned on him that it was a great opportunity to pitch a shorter purchase timeframe since I was very transparent it was simply a preference. I also made it clear that I had narrowed my search to 2 vehicles, which for a salesman should have been an easy lay-up. Instead, picture the waterboy getting called onto the field and fumbling the snap on the 1 yard line. If you are over the age of 40, maybe this is the dealership for you. However, if you are a young professional with qualified income and a strong credit score, stay clear of this poor excuse of a dealership unless you're fond of discrimination. More

Very pushy and disrespectful I went in to look at a car pricing. The manager is very pushy and disrespectful. The way they talk to you is not respectful. I will never come here a I went in to look at a car pricing. The manager is very pushy and disrespectful. The way they talk to you is not respectful. I will never come here again. More

Go anywhere else. Yelp won't let me leave 0 stars, thus my 1. I purchased out my lease on a Prius earlier this month through Kearny Mesa Toyota. Or at least I THOUGH Yelp won't let me leave 0 stars, thus my 1. I purchased out my lease on a Prius earlier this month through Kearny Mesa Toyota. Or at least I THOUGHT I did. Apparently, the transaction was a secret to Toyota Financial, whom I had the lease from. The buffoons in the Kearny Mesa financing department forgot to pay Toyota, or even to let them know that, oops, the sale was completed. As a result, Toyota Financial now thinks I owe them multiple car payments, plus late charges, and they are reporting it to the credit bureaus. The last time I took one of their phone calls, tonight, they mentioned the possibility of repossessing the car. After three unsuccessful long-holding phone calls, I finally got someone at Kearny Mesa, a sales manager named Ismael, to apologize profusely and to promise to "straighten everything out tomorrow morning." Oh yeah? Does that include straightening out my credit? This unacceptable, unprofessional conduct is what they call treating the customer right? If Kearny Mesa were the last car dealership left on Earth, I would still go elsewhere. BEWARE. More

Friendly, thorough experience I needed a quick maintenance check before heading back to Texas. I was able to schedule a next day appointment and was in and out within an hour. Prof I needed a quick maintenance check before heading back to Texas. I was able to schedule a next day appointment and was in and out within an hour. Professional, friendly and thorough service. Jenni was very helpful. More

Toyota-rific Amazing service, very quick. Dropped off my vehicle, and I was pleasantly suprirised how fast it was. It was for a minor service but they still did a Amazing service, very quick. Dropped off my vehicle, and I was pleasantly suprirised how fast it was. It was for a minor service but they still did a great job. More

Dishonest and pushy Very dishonest sales manager. Very pushy sales people. What a mistake coming here. Wish we had bought car at different dealer. Don't waste your ti Very dishonest sales manager. Very pushy sales people. What a mistake coming here. Wish we had bought car at different dealer. Don't waste your time here. they only care about their sales, not their customers. More