Kearny Mesa Toyota

Easy checking and checkout. Fast turnaround (had two cars to service). Responsive to my scheduling needs. Good job by both Justin and Kevin. Will be back to service). Responsive to my scheduling needs. Good job by both Justin and Kevin. Will be back More

I've gotten several notifications about recall on my Toyota Avalon. My occupation is in construction so transportation is a must in our field. Simply we don't work we don't get paid. No PTO for us. I've Toyota Avalon. My occupation is in construction so transportation is a must in our field. Simply we don't work we don't get paid. No PTO for us. I've tried setting up appointments after I get off from work. My schedule doesn't work for them, since they don't start work on cars past 4PM which would be the time I could make if I leave early from work. But they require minimum of 4 hours to work on the faulty car they sold me. So I tried setting up an appointment for Saturday early morning, but again it's not guaranteed that they will have it fixed or have the parts they need to fix the manufacturer's problem. So if I leave it during the week chance of being without a car is 1 to 2 day's. If I leave it on Saturday chance of being without a car is 1 to 3 day's since the service department doesn't open Sunday's. Don't know about other customers, but I'm not in a habit of buying cars just to leave them at the dealership. Now I was sold a faulty car, I would appreciate flexibility and better customer service from the dealership who sold me the car to get it fixed with minimal inconvenience for myself. Instead I get an attendant who just tells me that if the service times aren't to my satisfaction I could just leave and walked away from me. More

I purchased my brand new 4runner from them in March, thinking back of all the red flags i should have taken my business elsewhere. I was preapproved for a loan with my financial institution with a bette thinking back of all the red flags i should have taken my business elsewhere. I was preapproved for a loan with my financial institution with a better rate than they offered. First Red Flag...”We need you to fill out this document and HAVE to run your credit, its Toyotas policy..... ummm wrong... incorrect!!! I have been preapproved there is no need for them to check my credit, i have a blank check from my financial institution....luckily i stood my ground, but i should have walked away at that point! Another red flag...you have to purchase an extended warranty...incorrect! You do not have to purchase an extended warranty...completely up to you, but you take the risk if something goes wrong! THE ICING ON TOP OF THE CAKE....they do not print loan documents that you sign...They give you a USB with your loan documents on them. About a month later i pulled up the documents on the USB and to my surprise a COMPLETELY DIFFERENT CUSTOMER WITH THEIR LOAN INFORMATION DOCUMENTS. So to my surprise is this random customer personal information- ssn, dob, name and address, vin#, etc. So right away I call the finance person i worked with - JT and says that he will just email them, he confirms my email address which i confirm correct. That was the end of April. It is now June and i have called several times and left messages to JT and nothing, VERY UNPROFESSIONAL!!!! And to think about it, how do i know my loan documents with my personal information is floating around out there???? They say they keep their customers personal information private, wrong! More

Experienced and thoughtful salesman and kind finance manager. Sales did a great job to find the model I was looking for. Quick and honest process done by the finance manager. Sales did a great job to find the model I was looking for. Quick and honest process done by the finance More

The sale rep was outstanding they took the time out to listen to what I wanted and understood my needs . Very professional , respectful a first class sale person . listen to what I wanted and understood my needs . Very professional , respectful a first class sale person . More

Being very nervous and stressed about buying a new truck, I was quickly impressed with the team at KMT and how they made me feel calm and confident. It had been 18 years since I had bought a new vehicle, so I was quickly impressed with the team at KMT and how they made me feel calm and confident. It had been 18 years since I had bought a new vehicle, so it was a big deal for me. The entire team was friendly, the deal they made was good, and I would definitely recommend them to others. More

Alan was courteous and helpful. He showed me the RAV4 I was interested in and offered me a fair price for my trade. Thanks. I am enjoying my new SUV. was interested in and offered me a fair price for my trade. Thanks. I am enjoying my new SUV. More

I had a wonderful experience buying a new 2021 Toyota I had a wonderful experience buying a new 2021 Toyota Corolla.. Allen was fantastic !! Everyone that I dealt with in that dealership was just great I had a wonderful experience buying a new 2021 Toyota Corolla.. Allen was fantastic !! Everyone that I dealt with in that dealership was just great they were all very knowledgeable and eager to help in anyway they could .. More

The perfect experience. Got a great price for the exact car we wanted with no upsell and no games. Got a great rate on a great car. Staff from sales and financing were professional, friendly, and intere car we wanted with no upsell and no games. Got a great rate on a great car. Staff from sales and financing were professional, friendly, and interested in ensuring our satisfaction. Best dealer experience in my forty years of buying cars. More

Alex was the most polite, and helpful salesman I’ve ever met at a car dealership. I would definitely recommend speaking with him to anyone looking to purchase a Toyota. met at a car dealership. I would definitely recommend speaking with him to anyone looking to purchase a Toyota. More