Kearny Mesa Toyota

The people in this dealership is great! They got exactly the vehicle I wanted, the entire process was pleasant and friendly and they found the best deal for me! Many thanks to Alan and Jeff for their courte the vehicle I wanted, the entire process was pleasant and friendly and they found the best deal for me! Many thanks to Alan and Jeff for their courtesy and professionalism. More

When I needed a vehicle really bad I was able a good When I needed a vehicle really bad I was able a good deal and a good rate. Great service. They where also accommodating to what needed exactly. When I needed a vehicle really bad I was able a good deal and a good rate. Great service. They where also accommodating to what needed exactly. More

This dealership was really great in helping me find the car that I was looking for. They worked with me and communicated well about the features. car that I was looking for. They worked with me and communicated well about the features. More

I went in with the fair price I asked for and received it. it. More

The sales representatives are pretty fair but the sales managers are not fair with negotiating. managers are not fair with negotiating. More

Service Department has horrible customer service from the manager, down. I have a 2016 Tacoma that I bought there and have had regularly serviced there since I bought it. I'd bought the pre-paid service and manager, down. I have a 2016 Tacoma that I bought there and have had regularly serviced there since I bought it. I'd bought the pre-paid service and extended service, as well as the extended warranty. Prior to this year I'd had stellar service, so I don't know what happened, but they've really gone downhill. I called my advisor, Freddy Gonzalez twice and left two voicemails over a period of two days because my stereo kept resetting. Neither call was replied to. I also called the manager/director, Travis Cupples, twice, and he didn't respond either. I took my truck in there and had a face to face with Mr. Cupples, and he assured me that he'd find out what happened and get back to me. He had someone call me and tell me that Freddy was off until Tuesday but he'd talk to him and call me back on Tuesday, and again...no response, and it's been weeks. I see the poor customer service is starting at the top and trickling down. I used to pay the expensive prices to have the dealership work on my truck but I will never go back to Kearny Mesa Toyota Service Department. As for my stereo, they said if I wanted it to work right, I have to pay $69(I forgot actual price) if I wanted it to work right to get the update. I'd had my truck serviced every 5,000 miles there since I bought it and they never once told me about the stereo update that came out in 2017 and was posted free on the Toyota website. They never said a word until it was out of standard warranty and my service contract expired. Shady people, shady business practices. More

They were very helpful and know their job. There is no car in site and promise to find for me. We picked up the car the ff day. car in site and promise to find for me. We picked up the car the ff day. More

The team at Kearny Mesa Toyota was excellent. I knew what I wanted and how much I wanted to pay and they made it happen. I would recommend Greg, he was attentive and patient, running through all of the new t I wanted and how much I wanted to pay and they made it happen. I would recommend Greg, he was attentive and patient, running through all of the new tech. Got my family and I in and out, great customer service. Highly recommend. More

My husband's 2002 Tundra had sounds coming from the passenger tire area that sounded like a bearing going out and we got an appointment at the last minute thankfully as he was driving soon back to Colo passenger tire area that sounded like a bearing going out and we got an appointment at the last minute thankfully as he was driving soon back to Colorado. After having the truck for the entire day, this dealership charged him over $280, saying the "tires were too noisy to do any repairs". What?? After returning to CO, the dealership in Boulder, CO said the truck was not to be driven and bushings were needed to make it safe. They gave him a loaner and said he could have it as long as needed. By Kearney Mesa Toyota taking advantage of an out of state owner AND saying such ridiculous things (verified as such by friends who are mechanics), a one star rating is all it gets. Unless you want to be charged for essentially doing nothing and having idiotic diagnoses, stay away. Don't know if he worked with Sean Weaver but this website insists I give him a rating. More

Alan it’s very helpful he help me finance paperwork and a car color I looking for thanks But I still need to come back a few more things need to be done car color I looking for thanks But I still need to come back a few more things need to be done More