Kearny Mesa Hyundai

great attention received. Brittany very helpful. service done within promised time. will be back. yes Brittany very helpful. service done within promised time. will be back. yes More

Service request was done in designated time and estimate. Tim was a most helpful service rep!! Tim was a most helpful service rep!! More

I was there for a recall. I advised that I would be waiting but that was never communicated for I was there almost 7 hours. But Sean Bitner was helpful and the work was comp I advised that I would be waiting but that was never communicated for I was there almost 7 hours. But Sean Bitner was helpful and the work was completed. More

I contacted Sunroad Auto Group with an excessive charge complaint from their Kearny Mesa Hyundai service department. They responded with an email from an internet service guy offering to sell me a new Hy complaint from their Kearny Mesa Hyundai service department. They responded with an email from an internet service guy offering to sell me a new Hyundai. I wrote back and asked how that addresses my complaint or inspires customer loyalty. He wrote, "If you are unhappy with your experience with our service department I will have the manager reach out. Have a good day.” Well, it was the service manager who wanted to overcharge me in the first place, so we are going ’round in circles”. It’s like dealing with a government agency. The thing is, government agencies are monopolies so they can afford to be arrogant, private enterprise cannot. As Sunroad Auto Group owns virtually every car dealership in the Kearny Mesa area, I guess we're going to have to go outside the neighborhood for our next car. PS: Jay N. in the sales dept. was excellent, as is the Sonata Hybrid we bought. More

I came to this dealership after my family members had a great experience with it and it very much met my expectations/hopes when preparing to purchase a new vehicle myself! great experience with it and it very much met my expectations/hopes when preparing to purchase a new vehicle myself! More

Nick Stutzman was very kind and helped us through the process. Do appreciate his clarity and attentiveness for the matters I brought up as well as his quick response times. Thanks again! process. Do appreciate his clarity and attentiveness for the matters I brought up as well as his quick response times. Thanks again! More

Service Advisor, Eli Harlow was extra attentive to my car's care after the San Diego flooding in January. Eli was in constant touch while my car was being diagnostically checked over and gave me peace o car's care after the San Diego flooding in January. Eli was in constant touch while my car was being diagnostically checked over and gave me peace of mind that my car was in good hands. It was a pleasure having Eli for my Service Advisor. Thanks so very much Eli! More

Service was great and as expected . Service advisor was professional at all times and friendly. Service advisor was professional at all times and friendly. More

Service is good. Problem is the waiting line for a simple oil change was 3hrs! I guess this make us think twice to do that kind of work. Needs some improvement. I mig Problem is the waiting line for a simple oil change was 3hrs! I guess this make us think twice to do that kind of work. Needs some improvement. I might skip next time. I had an appointment at 12:15 and I picked the car at 3pm More

Everything was handled professionally. The staff was courteous. There was good communication. And the work was completed on time. Providing a ride back to my office (via Lyft) was apprecia The staff was courteous. There was good communication. And the work was completed on time. Providing a ride back to my office (via Lyft) was appreciated. More