Kearny Mesa Hyundai

Fair/Average Experience We originally were in contact with Carlos but the morning that we were supposed to meet with him, we were late so unfortunately, he was already with a We originally were in contact with Carlos but the morning that we were supposed to meet with him, we were late so unfortunately, he was already with another customer. We were directed to another sales professional who was very friendly and she did everything she could to get us the car we wanted with our budget. However, the only model left was the one with a faulty air conditioner that blew hot air. She said it was not a big deal and can be fixed easily. We went for it. We left with the estimation that our car will be ready on Tuesday or Wednesday. My husband called on Monday and nobody knew of the repair that was needed for the vehicle. The head mechanic looked on the computer and there was no work order put in. OK...kinda weird. So nobody put in the work order. We waited until Wednesday and got the call that the part was FINALLY coming tomorrow (Thursday) and the car can possibly be ready by Thursday evening, latest Friday. OK...more waiting. Why would the part be coming TOMORROW when the work was supposed to be finished today? We called Carlos on Friday because I was tired of waiting around without solid communication. He was surprised to hear about our story and said that this is not a normal thing. He found out for us that the car has been tampered with when it was on another lot. Someone tried to install an alarm or something, and crossed some wires. My first reaction was "Why are we buying something that has already been messed with at the price of a NEW one?" Carlos said that the car will be ready on Tuesday. It was Friday, so we had to wait ANOTHER 4 days! Whatever happened to "easy fix, should be done soon"? The whole frustrating thing about this transaction was the downplaying of how long it should really take. It would have been fine if we were told "OK, it will take a week or so". But over and over, we were told that it'll be either tomorrow or the next day, tomorrow or the next day. How many more "tomorrow or the next day" will we have to wait through? Because we believed them and thought the car will really be ready "tomorrow or the next day", we've been putting only $5 in the tank of our old car each day and we've been to the gas station like 10 times already. Anyways, we called the manager and we were offered a solution and we were ok with it, and when we came in on Tuesday, miraculously, the car was finished. Carlos was there to walk us through everything and he was very understanding about our frustration. Overall, it wasn't completely horrible, but definitely the most frustrating and awkward transaction I've had. More

Kearny Mesa Hyundai Carlo was so great and so patient. He made car buying an easier experience and answered all my questions or even questions I didn't realize I should b Carlo was so great and so patient. He made car buying an easier experience and answered all my questions or even questions I didn't realize I should be asking. However, Joe in financing was so unprofessional he almost reversed how great Carlo was by how rude and terrible it was to have to work with him. Carlo is amazing but customers should always avoid Joe if possible because it'll turn their car buying experience sour even if their car salesman is as wonderful and professional as Carlo. More

Excellant Service Andy and the dealership were awesome. I had a great experience. Professional, courteous, and very accommodating. I'd buy my next car from them. Excell Andy and the dealership were awesome. I had a great experience. Professional, courteous, and very accommodating. I'd buy my next car from them. Excellant Service !!! More

Hyundai Sonata Limited Staff met my needs, listened to what WE wanted as buyers. Felt no pressure or pushing to make unnecessary purchases. Very happy and absolutely LOVE my Staff met my needs, listened to what WE wanted as buyers. Felt no pressure or pushing to make unnecessary purchases. Very happy and absolutely LOVE my car!!! More

It was easy and comfortable experience Making car buying easy and enjoyable. I tested a variety of cars and ultimately came back to Hyundai and Jay Hershorin at Kearney Mesa. Car buying can Making car buying easy and enjoyable. I tested a variety of cars and ultimately came back to Hyundai and Jay Hershorin at Kearney Mesa. Car buying can be stressful and challenging. Jay and Kearney Mesa Hyundai provided a professional, and pleasant experience putting my best interests first without pressure or stress. Thanks to the entire staff, especially Jay. More

Just great. Nice nice people. Enjoyed the experience and got a great car. Can't beat that. The employees were well trained, thorough and very polite. Every question we asked was Enjoyed the experience and got a great car. Can't beat that. The employees were well trained, thorough and very polite. Every question we asked was answered to our satisfaction. Plus I was told I could call if I had any kind of problem which made me feel very secure in my purchase. More

How To Buy a Car Easily With No Hassel It was not the first time I purchased my new car from Kearny Mesa Hyundai. My sales person, Brook had answered my online request for information with It was not the first time I purchased my new car from Kearny Mesa Hyundai. My sales person, Brook had answered my online request for information with answers to my questions . I made an appointment to meet, he walked me around the lot, found a car that met my needs and he took me on a test drive. He priced out my options . I picked the one for my budget and I drove my red 2015 Tucson home that night. An excellent experience! More

Great experience I had an awesome experience at the Kearny Mesa Hyundai dealership. Brian was very informative and helpful during my car search. Overall, I would defin I had an awesome experience at the Kearny Mesa Hyundai dealership. Brian was very informative and helpful during my car search. Overall, I would definitely recommend this dealership to others. More

Great experience I was considering two cars.... A Nissan (which I had before) and really like or a Hyundai ... I went to Nissan first and overall the sales man did not I was considering two cars.... A Nissan (which I had before) and really like or a Hyundai ... I went to Nissan first and overall the sales man did not impress me. I said from the get go that I wasn't going to purchase but was there solely to discuss numbers. He was pushy and kept trying to get me to buy. At Hyundai I had a much better experience. The sales man was who's name is Man was very nice, not pushy at all and I overall liked the car I looked at better. I was comparing the Nissan Altima to the Hyundai Sonata Sport. While I still think the Altima is a pretty good car, I was surprising happy with the Sonata. It was much better looking than I thought. I love the body style, it is roomy and drives great! The sport model is pretty impressive! I ended up buying that day!!! A week later I am very happy with my choice and everyone says how NICE my new ride is. The 10yr/ 100,000 warranty is Amazing as well!!! Go see MAN at Hyundai ( Kearney Mesa) ! You won't be disappointed! More

Loved my car buying expperience! I will be recommending Kearny Mesa Hyundai to family and friends. Easy and professional the entire time. I forgot the name of my finance guy but he wa I will be recommending Kearny Mesa Hyundai to family and friends. Easy and professional the entire time. I forgot the name of my finance guy but he was awesome too! More