Kearny Mesa Hyundai

Very pleased with my recent experience at Kearny Mesa Hyundai, purchasing the vehicle that I had leased for the past three years. Joe Dolin went out of his way to make everything go smoothly. Hyundai, purchasing the vehicle that I had leased for the past three years. Joe Dolin went out of his way to make everything go smoothly. More

It isn’t very often that I have to take a vehicle to a dealer service department… working at the store most times. This time I was away from home and my DIL and grand son needed a recall performed before dealer service department… working at the store most times. This time I was away from home and my DIL and grand son needed a recall performed before they make a state to state move. She made the online appointment - she was helped by Sean. I came In Right in the middle. He was courteous and wasn’t in a hurry but prompt. We were needy with an infant, changing baby seats, forgot to take the house key, left her phone in the car too! I were a wreck in our first field trip with the baby! He was patient and pleasant all the way. I supplied a part for installation, it was wrong but minor functionality change… he was very informative. 5 stars for Sean and him being spectacular with a challenging set of women and a baby! Thanks!! More

If I could give them a 0 I would. We were on the highway and our 2015 Tuson started to lose power this was the closest dealer to were we where, we arrived and 10:30 am with our to sma We were on the highway and our 2015 Tuson started to lose power this was the closest dealer to were we where, we arrived and 10:30 am with our to small grandsons . We were told that since we did not have an appointment it could be 1 week before they could even look at our car. The young lady said we could get a rental car and this is what we did. I call after 3 days to check the status of the car, no one could answer that question, I called again and was told someone would get back to me. No one did, On day 4 I called again and was told the manager would call me , well he did not call he text me and said the car might not be seen until thursday. This is when I said I will come get my car and take it else where and I did . Never will I ever go to this dealer again. worst customer service ever. My car is now fixed and not by these rude people. More

Poor service, no communication after being subjected to over foor hours of waiting in service. Wanted to buy new car while there, but not one salesperson would even acknowledge we were alive. I know what b over foor hours of waiting in service. Wanted to buy new car while there, but not one salesperson would even acknowledge we were alive. I know what brand of car we will NOT be buying this week. More

Hyundai engine warranty is not true . my 2017 Santa fe only 81.5 k . engine stop working . three san Diego dealer did not cover it on warranty although my engine should be good untill 100 my 2017 Santa fe only 81.5 k . engine stop working . three san Diego dealer did not cover it on warranty although my engine should be good untill 100k . they say engine warranty on bearings only ??? . they ask for 5k labor just to open the engine . my car burn oil since 40k Kerny mesa dealer is the most rude . he hold the car unless i pay 150 . avoid hyundai . go with smaller cars or pay more . they will keep on reprogram nock and smoke sensor to shut down because they know the proplem is their engine More

Service was 5 of 5 stars, sales was -3 of 5 stars thus the 2. I dealt with what felt like a 1970s xxxxxxx, slick salesman who had commission breath (Neil), I was taken for a ride and set up in the closing the 2. I dealt with what felt like a 1970s xxxxxxx, slick salesman who had commission breath (Neil), I was taken for a ride and set up in the closing booth. He took my keys and played 4 square. I purchased because my trade in had brake issues. He reminded me how horrible my trade in was (a 2013 Sonata), which was for sale 3 days later. Good luck buyers! I hope Neil and his manager had a great time in Hawaii on my commission. Thank You KM Hyundai More

I have always had trouble with Hyundai dealerships, but this one has been particularly awful. The dealer has had my car in service for two weeks now and nothing has gotten done! My advisor doesn't answer c this one has been particularly awful. The dealer has had my car in service for two weeks now and nothing has gotten done! My advisor doesn't answer calls, kept forgetting my requests for more info, didn't call me with updates, couldn't answer my questions, and he couldn't even spell my name even though the paperwork in front of him had my name clearly spelled out. Their technicians were also lazy with their check up on my car. They quoted me FIVE THOUSAND dollars worth of repairs. Some of those repairs I had already done within the last year. So when I asked what bigger issues could be causing these repairs yet again, my advisor stammered and said "oh we didn't actually find these issues with your car, that's just standard for your mileage." Why am I paying for an inspection if they aren't actually inspecting my car? Needless to say, when my advisor finally DOES answer my calls, I will be retrieving my car, and never going back to this location again. More

AVOID this dealership & service center - they sold us a new 2021 Sonata with manufacturer defects and are now refusing to honor their warranty coverage to repair. We purchased the Sonata from them back new 2021 Sonata with manufacturer defects and are now refusing to honor their warranty coverage to repair. We purchased the Sonata from them back in April and when we brought it in for our first complimentary service the technician let us know that a parking sensor on the front bumper was loose and pointing inward. We had barely over 4k miles on the car with no incidents so this was surprising to hear. Fortunately, we took pictures of the car before we drove off the lot and noticed the sensor was clearly indented and loose in these pictures. We showed the technician, he agreed and scheduled an appointment to repair under the impression this would be covered under warranty. Flash forward to today when we take it in for our maintenance appointment and the first thing we are told is it will cost us ~$400 just for them to provide an estimate on the work. I asked to talk to a manager and they struggled for 10+ minutes to locate any sales manager before another man, not even sure he was a sales manager, said he was ready to review the damages with us. The guy walked us out to the car and stated "The same thing happened to my car" (yeah right) and claimed that like him - we must have hit a curb to cause the damage. When we showed him the images attached here, he responded "so what that was 8 months ago. There's nothing I can do for you now." The guy was a total jerk - so despite having to take time off work just to bring the car in we just decided to leave and escalate to the hopefully more competent folks at Hyundai corporate. I'll update this review if the issue is resolved, but otherwise strongly suggest going to another dealership if not another car manufacturer. More

I had an 11:00 am appointment for a recall-repair. I showed up on time, but the "appointment" turned out to be a line of cars that extended out into the street. I waited forty minutes before I was given showed up on time, but the "appointment" turned out to be a line of cars that extended out into the street. I waited forty minutes before I was given a number, and was then told to wait for someone to come with paperwork. Over the course of the next hour, I asked twice if it was okay to leave my car, but I was told to wait with my car until the paperwork was done. One hour and forty-five minutes had passed since I arrived for my 11:00 am appointment, and I still hadn't been approached for any documentation. At that point, I was the only person outside in the heat with their car, which didn't have any functioning A/C. I walked back inside, gave them my number they had given me over an hour before, and told them I was leaving. Magically, it just so happened that it was now my turn. I walked out. I had already waited close to two hours to even begin the process of checking in, and I wasn't going to sit around to see how long the repair itself would take. I now have to schedule another recall-repair and hope that the next dealership has actual appointments instead of telling everyone to get in line to be forgotten. More

Overall experience with Kearny Mesa Hyundai is actually 0 out of 5. I've had the worse experiences with this dealership since June 2020 when I first sought to purchase a Genesis G70 3.3T. I called to ask if out of 5. I've had the worse experiences with this dealership since June 2020 when I first sought to purchase a Genesis G70 3.3T. I called to ask if the dealership had any G70s with the 3.3T and out the gate the dealership was extremely unprofessional. Not only did they not have the vehicle, but the proceeded to tell me that none of the dealerships within 50 miles had the vehicle and I'd be better off just purchasing the 2.0T model. Immediately afterwards, I called the Genesis dealership in Carlsbad and they informed me that they had a wide selection of the G70 3.3T models, so I decided to lease from there. The first time my vehicle was due for routine maintenance, I took my vehicle to Kearny Mesa to be serviced. In my lease agreement, Genesis covers the basic maintenance cost and is supposed to include their complimentary service of cleaning the vehicle as well. When I arrived to pick up my vehicle, the dealership did not perform the services that were included in my lease agreement. The excuse that I received was, "We could not complete the complimentary service because we were busy." The second time I brought my vehicle in, the story didn't change. Not only were they "too busy" to complete the complimentary service, but my vehicle received "lot damage" from one of the serviceman backing another vehicle into my car. At this point, I told them to fix my vehicle and to complete the complimentary service that was agreed upon in my lease. When I returned to pick up my vehicle, my G70 looked like it was sprayed with a waterhose and left to dry in the sun. The car wash was terrible! The third and final time, my vehicle was towed into the dealership due to starter issues. I read a few online reviews of people who had similar issues and the issue typically involved the battery. The dealership told me that I would receive daily updates on my vehicles status. Not only did I not receive these updates, but my car sat in Kearny Mesa's parking lot for 2 weeks without being touched. The issue got so bad, that I contacted Genesis Headquarters to open a case. The case manager was able to get my vehicle towed to Escondido where they were able to find the issue the same day and get parts on order to fix the faulty starter. This dealership is extremely unprofessional and lacks basic knowledge on its vehicles. When my vehicle was being serviced, they were not even aware that the vehicle came with different sized tires and they accused me of putting aftermarket tires on the vehicle. Additionally, they are very bad at answering the customer service lines, and when they do answer, NO ONE seems to be able to help. I was transferred 3 times and still did not receive the help that I was looking for. I DO NOT RECOMMEND BRINGING YOUR VEHICLE TO THIS LOCATION! More