Kearny Mesa Hyundai

Dropped my car off as a Walk-In around 1:30 PM. Never heard from the dealership until I called repeatedly, and just the service line instead of my service advisor, the next day at 4:30 PM. I had le Never heard from the dealership until I called repeatedly, and just the service line instead of my service advisor, the next day at 4:30 PM. I had left 3 voicemails (12:30, 2:30, 3:30) with no response. More

Our sales representative made our buying experience very nice. Everyone was very pleasant and not pushy. nice. Everyone was very pleasant and not pushy. More

To diagnose my car they took more than two weeks. I had to rent a car to commute to work that costed me more than $1400. The diagnosis itself costed about $167! Very unfortunate that they kept my car I had to rent a car to commute to work that costed me more than $1400. The diagnosis itself costed about $167! Very unfortunate that they kept my car for a long time just to find out that the knock sensor was the cause, which was quite clear from symptoms in the beginning. Totally disappointing service. While employee was communicating well, they didn’t assign technicians on the car until after around 10 days from drop off. More

Erik was a great communicator and handled the case very well while my car received service. well while my car received service. More

Very friendly service and I was kept up to date on what was being done with the car. was being done with the car. More

Service after the sale is an understatement! I purchased my certified Ioniq 5 with 8500 miles on it from Kearney Mesa Hyundai.. Unbeknownst to anybody, it had an electrical problem that could I purchased my certified Ioniq 5 with 8500 miles on it from Kearney Mesa Hyundai.. Unbeknownst to anybody, it had an electrical problem that could not be diagnosed without taking the front bumper off. Consequently, I started having intermittent issues about a month later. Thinking that this was a warranty problem. I took it to the nearest Hyundai service center, and they could not duplicate the problem for three visits in four months. Finally after the 4th service they figured out the problem At which point the charge was going to be $3000 to correct it. I turned them down and took it back to Kearney Mesa Hyundai to have them diagnose it as that is where I purchased a vehicle. Nick Stutzman, my service advisor listen to my story, got me a loner vehicle, and set me Up with their diagnostic team. They concurred and reiterated my problem. They took responsibility for the vehicle and repaired it to my satisfaction and did not charge me. My service advisor and Kearney Mesa Hyundai exceeded my expectations!! More

Excellent review of documents. Completely explanation of process. Great rapport with the salesperson. Pristine prep of car Completely explanation of process. Great rapport with the salesperson. Pristine prep of car More

Service is much improved at this dealership. I have been using their service department with more confidence over the past year. I have been using their service department with more confidence over the past year. More

Dishonesty, 7-10 days for service to charge battery. Not told this when I Left car there. Refused to allow me to transport replacement battery to El cajon dealership who could help me same day. Not told this when I Left car there. Refused to allow me to transport replacement battery to El cajon dealership who could help me same day. More

Great team, quick, communicative and very friendly. Definitely going back there for all of my work. Definitely going back there for all of my work. More