Joyce Koons Honda

Awesome Everything was the best. Best service best people best workmanship My truck runs like a dream!!thank you so much for everything!! When I am in need of Everything was the best. Best service best people best workmanship My truck runs like a dream!!thank you so much for everything!! When I am in need of service on my truck I will not hesitate to call the best place in the world!! More

Service Came in unannounced for an oil change and state inspection on my 2018 Honda Touring Accord. I was planning for an outside the state trip and wanted to Came in unannounced for an oil change and state inspection on my 2018 Honda Touring Accord. I was planning for an outside the state trip and wanted to make sure the Accord was in tip topo condition for the trip. Work was completed in a timely fashion. What impressed me the most was my Service Rep Roland Murphy...this rep was outstanding! Roland was professional, courteous and reflected Hondas high standard's for customer service! Wow! Nice work Roland! Thank you! Scott More

Problems Continue After a number of visits, my new car continues to have problems with the electronics. They don’t seem to know how to diagnose or fix the system. After a number of visits, my new car continues to have problems with the electronics. They don’t seem to know how to diagnose or fix the system. More

Dishonest/Arrogant Dealership!! Koons Honda is a very dishonest dealership. I was negotiating with 3 different dealerships for a new vehicle and received a price quote via email mid Koons Honda is a very dishonest dealership. I was negotiating with 3 different dealerships for a new vehicle and received a price quote via email midday n a Friday afternoon and based on the quote decided to buy the vehicle from them. They were about $250 more than the best deal that I received from other dealerships but decided to give them my business since they were a local business. I went to to the dealership later that evening to complete the paperwork and purchase the vehicle. Once I started the paperwork process the Manager, Sunny Haque, then let me know that he mispriced the vehicle by $1,000 and that he wouldn't be able to honor the price he sent me earlier. I was extremely annoyed and upset by this as I was warned by one of the other dealerships that I was working with that Koons was known for doing this. The sad part is my wife bought a car from them years ago and that didn't seem to matter. Joyce Koons should really take a look at the ethics of this dealership and make some changes. This is a horrible way to conduct business. I will never work with this dealership again and and advising my friends and family to avoid them as well. More

Bad experience, would not go there again When I took my HRV there for service a battery problem and a door lock problem. They called me and now it need 3 more things done to it NO NO NO When I took my HRV there for service a battery problem and a door lock problem. They called me and now it need 3 more things done to it NO NO NO I am sure they saw a woman bring the car in and thought the could just add things on to the order and I would just do them . The care has 21,000 miles on it and didn't need these things done. I will NEVER go back there More

Very pleased with services. Had a Honda roof rack, cross bars, tow hitch, wiring harness, and extra cooling system for the transmission added to our Pilot. Work was done on time Had a Honda roof rack, cross bars, tow hitch, wiring harness, and extra cooling system for the transmission added to our Pilot. Work was done on time, and to the quoted price.Very satisfied with the quality of their service. More

Sales department the best!!! The young Sales Lady that help me was very knowledgeable and I would recommend my friends to see her if they want to purchased a new car and the sales The young Sales Lady that help me was very knowledgeable and I would recommend my friends to see her if they want to purchased a new car and the sales manager was easy to deal with. John K More

Service Mr. Jackson in the service department is beyond helpful and very kind! Great service advisor! Will definitely use him again. Would recommend this serv Mr. Jackson in the service department is beyond helpful and very kind! Great service advisor! Will definitely use him again. Would recommend this service department. More

Solid Service Manager Joyce Koons Honda was able to get in on a Saturday morning (I called Friday afternoon). The service manager I dealt with really polite. I'm a woman an Joyce Koons Honda was able to get in on a Saturday morning (I called Friday afternoon). The service manager I dealt with really polite. I'm a woman and half the time when I'm talking to a man at about a car, I end the conversation annoyed and vowing to not return with any busy for their company. I did NOT get that here though. My vehicles issue was explained to me and my options were laid out pretty clearly. When I decided to postpone getting any work done, I didn't feel any pressure or negative attitude. This was my first experience with Joyce Koons Service Department, but I do plan on returning based on it. It isn't the closest Honda dealer to me, but a positive impression goes a long way with my dollars. More

Service A I contacted my service manager about a service indicator and he was able to get me in right away. He knows it is really hard for me to get there thou I contacted my service manager about a service indicator and he was able to get me in right away. He knows it is really hard for me to get there though the week. Thank you so much, Kyle! More