Joyce Koons Honda

The experience was great. I got the car for a fair price. Everything was explained every step of the way. Ernest was knoweledgable about the car and very helpful even post sale. Tim, the finance ma price. Everything was explained every step of the way. Ernest was knoweledgable about the car and very helpful even post sale. Tim, the finance manager (the guy who did all the paperwork) was fantastic!!! He was super efficient and got everything wrapped up in no time. There were times when I actually though he had three hands he was getting through things so quickly! I am currently working through a few issues with the car (some cosmetic issues that need to be corrected) and everone is being very helpful and cooperative. My wife and I have been Koons of Manassas customers sonce 2008. This is our second purchase and we absolutely love the dealership. Keep up the good work! More

This was such a positive experience. I contacted James via email, after a disappointing experience at another dealership, and he just went above and beyond my expectations. He gave me the right price, wa via email, after a disappointing experience at another dealership, and he just went above and beyond my expectations. He gave me the right price, was very helpful and even got the car in the color I wanted. When we showed up to purchase the car, everything went smoothly, he and Doug were so nice and helpful and we were so excited to walk out the door with a new car that night. Everything was great! More

I always take the opportunity to write in because I truly have never experienced a dealership that seems to truly care about their customers as Koons does. Kristen has been taking care of me for years and a have never experienced a dealership that seems to truly care about their customers as Koons does. Kristen has been taking care of me for years and always has a warm, friendly smile and goes above and beyond to handle my needs and ensure that I am 100% satisfied. The techs appear to be equally concerned and both Kristen and your technicians clearly explain any issues found, let you see what they are referring to while your vehicle is lifted and resolve the issues without delay. I have purchased tweo vehicles from Koons and have been coming here for over 3 years since our move from PA. There is no where else I would ever consider going as long as Kristen remains at Koons. You have a fantastic young lady working for you who gives it her all to ensure the ultimate experience in customer service and satisfaction. She needs to know how I feel and that what she does is making a difference in peoples lives especially in this day and age of apathy and uncaring! More

Mr. Michael Herrera and James (Sales Manager) were absolutely awesome; true professionals. They exceeded all of my expectations and I will definitely continue to conduct business with Koons of Manass absolutely awesome; true professionals. They exceeded all of my expectations and I will definitely continue to conduct business with Koons of Manassas even though I reside in Dumfries. I have visited other dealers and the professionalism is just not there as well as the friendliness of management. Keep up the great work.... More

I bought my Honda S2000 from Koons online, which was a very good experience and indicated to me that they were trustworthy. Koons has performed all service since. On my last visit on April 27th my service very good experience and indicated to me that they were trustworthy. Koons has performed all service since. On my last visit on April 27th my service advisor Bob Miner and I had discussed some addition service which might be required however upon inspection of the vehicle with the mechanic Bob determined that the additional work was not necessary and did not have it performed. I drove from Ashburn to Manassas for service when there is another Honda dealer very near me because I trust Koons. My trust was rewarded. More

We walked into the dealership at 7:00 and left at 9:30 with a new vehicle. We have purchased several new cars and this was by far, the fastest, friendliest service we have ever received. Everyone at the with a new vehicle. We have purchased several new cars and this was by far, the fastest, friendliest service we have ever received. Everyone at the dealership bent over backwards to make their service fast and friendly. There was no back and forth between the salesman and the sales manager. We got a good price and an excellent offer on our trade in. Salah Elouafi was extremely friendly. Time Rowan was very friendly, upfront and honest. He treated my kids with kindness and made them feel part of the transaction. We would recommend Koons to anyone wishing to purchase a Honda. Top notch service! More

Compared with my last experience, followup from the dealership and the service this time was great. After I raised my concerns through last review, I received a call from my service adviser explaini dealership and the service this time was great. After I raised my concerns through last review, I received a call from my service adviser explaining the condition, a credit on my account and an assurance about improved service. I am glad to find out that the dealership really looks into customer concerns and addresses to their satisfaction. More

Each time I have my oil changed or visit the service department for other services, all of the people I contact are very friendly and willing to explain what is wrong with my car or what preventative ca department for other services, all of the people I contact are very friendly and willing to explain what is wrong with my car or what preventative care is necessary. I will continue coming to Honda for all my car needs. Adele M. Stamper More

I was told by the service consultant that the front heat shield on the catalytic converter was bad. When I asked if replacing it was required (as the car is a 2003 Accord with over 160,000 miles on it) he shield on the catalytic converter was bad. When I asked if replacing it was required (as the car is a 2003 Accord with over 160,000 miles on it) he replied yes. I again asked if the service was necessary based on the age of the car, the mileage, and the problem, he said he would consult with the service technician. After consulting with the service technician he stated it was not necessary to replace the heat shield. It bothers me that the service consultant would tell me that replacing the heat shield is required ($425 to do so), and later finding out after asking why, it is explained it isn't. More

The service department explained to me the repair and the check engine code and made me aware of any future potential problems. The service department has great people to work with which in my experience hav check engine code and made me aware of any future potential problems. The service department has great people to work with which in my experience have always listened to me. Great people who get the job done always right. Thank you. More