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Joyce Koons Honda
Manassas, VA
3,017 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,017 Reviews of Joyce Koons Honda
May 11, 2013
I have no issue with the salesperson, the finance manager, or the maintenance coordinator that I dealt with during the sale. All of them did a great job. They were all friendly and professional. I manager, or the maintenance coordinator that I dealt with during the sale. All of them did a great job. They were all friendly and professional. I would give them all 5s. My issue is with the dealership and the sales process. I am coming up on having purchased twenty new cars and I know there is process. Some dealers follow it more than others. Koons followed the sales process to the letter. This resulted in the following: - First, I hate the blind negotiation. In this case Koons started $5000 too high and was extremely slow to move to acceptable numbers based on fair market values that I had researched. I don’t believe we ever got there and I accepted an OK deal vice getting a good deal. I am a return customer and expected better. - In my past experiences, the sales manager always came out at some point. If not to perform part of the negotiation, then at least to shake hands at the end and thank me for buying the car. In my prior purchase at Koons, after a couple quick back and forths, the sales manager came out, talked to me face to face, we quickly closed the gap, and we were done. We shook hands and I knew that it was a good deal. During this purchase the entire deal was controlled from the "glass room" with the salesperson as the go between. I felt this was very impersonal and it took considerable time. - Since the process was followed, the purchase took well over 5 hours. Then I had to go get my wife and bring her back to sign her part of the paper work. I know part of the process is to keep the customer there until the deal is compete. It would have saved considerable time, as I suggested several times, for me to leave and pick her up vice waiting in the showroom. - As a result of all these items, my total time (precious weekend time) invested to make the purchase was 7 hours and this did not include financing since I was preapproved. Two months ago, I purchased a $100,000+ motorhome in about 5 hours of total time at the dealer. This included selection, trade-in, negotiation, financing, a 1.5 hour walk through, and closing. It should not take 7 hours to buy a car. This purchase is the longest that I have ever experienced. More
by bneske
Employees Worked With
Misty Barbe
May 11, 2013
I came in for service because my battery was not holding the charge. The service department determined the cause, it was my battery, which they replaced in a very timely manner. Also got a free car wash, mu the charge. The service department determined the cause, it was my battery, which they replaced in a very timely manner. Also got a free car wash, much appreciated. More
by pick4118
Employees Worked With
Brad Burch
May 08, 2013
Service was excellent, I wasn't sure if buying a car or fixing my old truck was the right choice but Mike was very patient and help me explore all my choices and help me make the right desicion. Everyb or fixing my old truck was the right choice but Mike was very patient and help me explore all my choices and help me make the right desicion. Everybody else I deal with at the dealership was really friendly and patient with me. Thanks! More
by Ana Schwar
Employees Worked With
Tim Rowan
May 06, 2013
I purchased a new 2012 Ridgeline last May (my second Ridgeline from here) but had on going problem with the radio and stactic on certain stations. The dealer has tried to address this problem 3 differe Ridgeline from here) but had on going problem with the radio and stactic on certain stations. The dealer has tried to address this problem 3 different visits here but nothing has helped and now I am told is because this truck has an internal antenna and is just not as powerful as an external antenna, even with an antenna booster. So basically I can not listen to my favorite radio station because of this problem. I just find that is totally unacceptable when you spend over $40000 for a new truck and the radio isn't up to par! More
by BobbiB
May 06, 2013
I spent considerable amount of time on the internet researching prices to include four other dealers, UBS, credit union buying, etc. I knew my numbers when I went in. The dealer said that they would ma researching prices to include four other dealers, UBS, credit union buying, etc. I knew my numbers when I went in. The dealer said that they would match the numbers except it would cost $200 additional but included a lot of accessories. During negoiations they changed repeatly what they would provide and manipulated the MNRSP. I ended up buying the car but they are not truthfull in negoiations. Two days later I took my 2005 honda accord in for service to replace timing belt and replace plugs. They told me that the price included timing belt, all belts, water pump, and tensioner. They also said that the plug replacement is normally $245 but because I had all the other work it would probably be less. I asked for the used parts so I could insure work was done. Later in the day they called and said the car is ready and that they were able to keep the tensioner down to $140 and the plugs down to $270. WAIT a minutes. THIS ISN'T what I agreed to on the phone. The tensioner was included it the first price and the plugs were going to be LESS than $245. I wasn't happy when I showed up to get the car and what is even worse, they threw my old parts AWAY. How do I know what they did? I asked to speak to the service manager Pete and he promised to call me the first thing the next morning with an answer after he talked to ever one. It has been four days now an no phone call. I even called again and no return call. What terrible customer service. Im going to write Honda More
by MikeRagan
Employees Worked With
Pete Swarthout
May 04, 2013
Mike is very polite and accomodating. He discussed thoroughly the service needs of the vehicle. Service is very excellent in a timely manner. The cost of repair was realistic and reasonable. Please ma thoroughly the service needs of the vehicle. Service is very excellent in a timely manner. The cost of repair was realistic and reasonable. Please maintain your standard of workmanship and great people working with your service department. All of them are very commendable and respectful. More
by hd215319
April 29, 2013
Excellent experience! We went through internet sales. They responded promptly to our inquiry, and had the car ready for us to look at when we arrived for our appointment the next afternoon. The sales sta They responded promptly to our inquiry, and had the car ready for us to look at when we arrived for our appointment the next afternoon. The sales staff is very friendly, and let us take our time deciding. There were no high pressure sales tactics. The sales price was excellent! We'd highly recommend this dealership for anyone looking for a new or used Honda. More
by KennethAnderson
April 28, 2013
I had two cars serviced - a 2010 Pilot and 2000 Accord - and both cars had symptoms consistent with needing brake work. Joyce Koons identified the work needed and repaired the vehicles in timely fashion. and both cars had symptoms consistent with needing brake work. Joyce Koons identified the work needed and repaired the vehicles in timely fashion. They are always good with their time estimates; while I know I could go elsewhere for cheaper and likely equivalent repair work, though perhaps not with Honda parts, the overall service experience is worth the small premium. Also, the knowledge that if a part breaks again that it is covered for life (part only) is a nice cushion. And yes, a transmission counts as a part... important for those of us with V6-2000 Accords... More
by KevernSpurlin
April 27, 2013
I was having engine problems, and I went in with the intention of just getting an oil change and getting it checked out. Joe Atkins met me with a smile, and asked if I could wait for long enough for the intention of just getting an oil change and getting it checked out. Joe Atkins met me with a smile, and asked if I could wait for long enough for them to examine the car, test drive it, etc. I obliged, and even though it took a few hours, Joe kept me updated throughout the process. They were able to get to the root of the problem and fix it for a very fair price, and my car has been driving smoothly ever since. I highly recommend this dealership based on my experience. More
by oldmanskid2
Employees Worked With
Misty Barbe
