Joyce Koons Honda

Airbag recall Airbag replacement under recall was handled quickly and efficiently. I believe the service rep was Karen Huntington. She was friendly and efficient. S Airbag replacement under recall was handled quickly and efficiently. I believe the service rep was Karen Huntington. She was friendly and efficient. She made sure the needed replacement was done promptly. More

We always take our Honda for Service at Joyce Koons We trust the service at Joyce Koons and it is always a pleasant experience. They are friendly and honest, and will go the extra mile to meet your nee We trust the service at Joyce Koons and it is always a pleasant experience. They are friendly and honest, and will go the extra mile to meet your needs. They also take the time to explain the work, and they do not push you into making on the spot decisions. This is important to me as far as customer service when it comes to (sometimes) expensive purchases that you need to make for the upkeep and life of your vehicle. More

Great Vehicle, Poor Service Went there for a used SUV and from the very beginning it was bad. There was a problem with the car that we asked them to look into and another problem Went there for a used SUV and from the very beginning it was bad. There was a problem with the car that we asked them to look into and another problem they needed to fix because the sales person broke it. They fixed the broken part and then told us the first issue was fine and would take care of itself. After purchasing the vehicle and having a mechanic look at the problem, we found out that it wouldnt fix itself and needed to be replaced. So they either didnt look at it or simply lied to us. Either way they were not very honest about the issue. They did not explain the procedure of registration and tags very well (we live 2 states away) and had several frustrating calls and trips to get it sorted out. All in all it was a bad experience and I do not recommend going there. The only reason they got our business in the end was because of the quality and price of the vehicle. More

Fair deal on a new car and trade I got a fair deal for my trade and new car purchase. Low pressure easy buying experience. Test drove several CRVs until I found the right one. Finance I got a fair deal for my trade and new car purchase. Low pressure easy buying experience. Test drove several CRVs until I found the right one. Finance was also easy and to the point. More

Pop In for Emissions Test It was the end of the month and my tags were about to expire. I realized I needed an Emissions test and ran made a last minute appt after work. Ther It was the end of the month and my tags were about to expire. I realized I needed an Emissions test and ran made a last minute appt after work. There were cars in front of me when I pulled into the bay but they were right there ready to help get me checked in and service started. I was in and out in less than an hour. Very curtious and a pleasure to do business with. More

Always a great experience! I am going on my third year as a Joyce Koons Honda customer having bought my 2013 Pilot at this dealership. Even though I live 45 miles away, I look I am going on my third year as a Joyce Koons Honda customer having bought my 2013 Pilot at this dealership. Even though I live 45 miles away, I look forward to visiting them for my scheduled maintenance services! Always friendly and courteous service, plus I enjoy the atmosphere of the dealership while waiting for my vehicle to be serviced. Also, I can rely on good honest opinions from my service rep! I feel service pricing is very reasonable to boot! More

Oil change and check-up I came in for a routine oil change and asked my assigned service advisor, Roland Murphy, to check why my tire pressure warning indicator would not go I came in for a routine oil change and asked my assigned service advisor, Roland Murphy, to check why my tire pressure warning indicator would not go off. I had the tire pressure checked a couple of times and the pressure was fine. Roland Murphy could not have been more helpful. It turned out I needed a software update. He discussed what needed to be done and made sure I was okay with waiting. There was no charge for the software update. Since Koons Honda has a waiting room that accommodates plugging in a laptop, I was able to continue working until my car was ready. I would highly recommend Koons Honda based on my service experience and for having such considerate and knowledgeable staff such as Roland Murphy. I will also say I would highly recommend the Honda Civic Hybrid. I bought my first one in 2003 and traded it in for a new Honda Civic Hybrid in August 2014. My 2003 had over 289,000 miles on it and looked like new. If you believe you can love a car, you will understand that I loved that car. So far, my new car promises to be a wonderful vehicle, too. More

Great and Caring I went to the dealership based off a recommendation and was thoroughly pleased. I had given Kabir my necessities and he narrowed my search down to ba I went to the dealership based off a recommendation and was thoroughly pleased. I had given Kabir my necessities and he narrowed my search down to basically the color of the car I liked most. He stayed with me through the entire process, making sure I had something to drink even down to eating, since they were cooking out at the time. If you need someone very knowledgeable and caring then you will not be disappointed. Ask for Kabir and he'll get the job done!! Way to go Koons! More

scheduled service Joyce Koons Honda Service Departments has fantastic hours and customer service. It is simple to schedule an appointment and once there, my car is imm Joyce Koons Honda Service Departments has fantastic hours and customer service. It is simple to schedule an appointment and once there, my car is immediately taken for service. They have a large and friendly service team and it is always a painless and efficient appointment! More

Honda service Gold Star! Honda service at Koons remains the easier part of car ownership in Northern VA. My wife dropped off our CRV for tire balance/rotation with Melissa (t Honda service at Koons remains the easier part of car ownership in Northern VA. My wife dropped off our CRV for tire balance/rotation with Melissa (thanks for being so upbeat on a busy morning), and a factory recall service was also performed while in the shop, no extra delay. Thanks Koons for keeping at least a part of life in NOVA sane & friendly. More