Joyce Honda

Salesman i dealt with took care of us with no issues and vehicle was ready on time. vehicle was ready on time. More

Purchased a 2024 Cerfified Pre-Owned CR-V-Hybrid in early May. The sales process was fine and the vehicle runs well. The frustration started because I was provided with a document listing all the standard fe May. The sales process was fine and the vehicle runs well. The frustration started because I was provided with a document listing all the standard features of my specific vehicle. Not a general features list. It was my vehicle with that specific VIN. One of the "Standard Interior" features is a "Concealed Cargo Area." When I got the vehicle home I realized there was no retractable screen in the cargo area. You know, the item that actually makes the concealed cargo area concealed. I contacted the dealer sales rep immediately and he went to the sales manager to explain the situation. I was ultimately told that even though the concealed cargo area is standard, I'll have buy the screen, an item that has come in every other SUV I have owned. So I paid for a standard item that is missing, and for the price of what likely costs this dealer $100, they get this negative review. Still hoping they will rectify this situation. In the meantime, all I can do is warn others about the lack of customer service orientation post-sale. Disappointing. More

The communication when I first expressed interest in purchasing a new car was plentiful and the sales person I worked with was great on the sales front. The negative experience began when I met with the purchasing a new car was plentiful and the sales person I worked with was great on the sales front. The negative experience began when I met with the finance person and they really started to hard sell all of the add-ons, but that's to be expected and once I said no enough times, I was moved through and overall had a positive feeling leaving the dealership. I was told that I would get a call once my registration came in and they would also help with my plates etc. A few weeks go by and I leave a voicemail with the salesperson who assisted me asking about the status of my registration. That message was not returned. I followed up with an e-mail, which also was not replied to. Finally, I decided to call the main line. When I asked, the receptionist said "oh yeah, we have it". I expressed how disappointed I was that no one reached out to tell me and the response was "Ok". I even e-mailed the dealership afterwards through their "contact us" to express my disappointment and no one has yet to reach back out. This all tells me that all they care about is getting the sale, and not about building and maintaining a relationship. When it comes time for my family to be in the market again for a car, we will look elsewhere. More

I was very happy with my salesman Michael. Laid everything out for me. Joyce said yes when 3 other dealers said no. Very professional and I am happy with my Honda. Laid everything out for me. Joyce said yes when 3 other dealers said no. Very professional and I am happy with my Honda. More

Professional and friendly and were able to share with full transparency components of the deal. They additionally were accomodating in allowing me to evaluate the car I had ultimately purchased. full transparency components of the deal. They additionally were accomodating in allowing me to evaluate the car I had ultimately purchased. More

Very attentive, personal feel and caring people. No pressure…..overall great place and a great car No pressure…..overall great place and a great car More