Joseph Volkswagen of Cincinnati - Service Center

A car with 30,000 miles shouldn't need more than pads for brake service and the fact that a 6 seater is now a 5 seater because they can't fix the airbag recall is really poor customer service brake service and the fact that a 6 seater is now a 5 seater because they can't fix the airbag recall is really poor customer service More

Great honest service as always! The whole team worked to make sure I was well informed on the progress of my vehicle. Thank you! The whole team worked to make sure I was well informed on the progress of my vehicle. Thank you! More

I was very disappointed with the services this time. I took my car in 12/08/24 and was given plugs and coils was charged $800 and 2/11/24 the same problem recurred, now I am told that I need $2500 wort I took my car in 12/08/24 and was given plugs and coils was charged $800 and 2/11/24 the same problem recurred, now I am told that I need $2500 worth of repairs done to correct the issue. A diagnosis was done,I feel this problem should have been discovered right then, and not to continue to piece mill the problem charging me such an enormous amount. I have lost confidence in the integrity of the company. More

Very disappointed in the service we received. Challenged when making the appointment about whether our vehicle was in/out of warranty. Was told that we didn’t have extended warranty when I had pa Challenged when making the appointment about whether our vehicle was in/out of warranty. Was told that we didn’t have extended warranty when I had paper work in hand. The three times I’ve been there since purchase the staff is not pleasant or accommodating. More

The service got done quickly and they had my car ready within an hour and a half. within an hour and a half. More

Overall a good experience, Michael Garrison is a conscientious and attentive salesman, some smaller issues went unresolved conscientious and attentive salesman, some smaller issues went unresolved More

Awesome dealership. I've had my last 3 cars serviced with them. Not only do they do great work at a fair price, they have what I consider most important: excellent commu I've had my last 3 cars serviced with them. Not only do they do great work at a fair price, they have what I consider most important: excellent communication skills by everyone--from the intake through the details of what was done, to walking you out to your car when it's finished, just to answer any final questions about what was done, or anything else, like a reminder we'll see you next month for your oil change appointment. Wouldn't go to anyone else for a VW in the Cincinnati area. More

Oil changes at this location always go as planned. They always call promptly and offer solutions They always call promptly and offer solutions More

Joseph Volkswagen of Cincinnati has become a very important provider of service for my car. I appreciate their excellent customer service. They explain services provided; I feel they are trustworthy. important provider of service for my car. I appreciate their excellent customer service. They explain services provided; I feel they are trustworthy. More

Reggie always very good in service dept. Explains service and reason for any delay. Takes time for customer. Explains service and reason for any delay. Takes time for customer. More